Dawn Lanier work email
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Dawn Lanier personal email
Hi, My name is Dawn Lanier and I am currently looking for a job in customer service. I have over 5 years of experience in a call center and face to face.I have demonstrated professional etiquette and manners improving positive feedback.Recognized by management as the best customer service representative.Trained staff on new policies and procedures.Attained 100% success in all customer service categories including communication skills, interpersonal skills, problem solving, and friendliness. I go above and beyond customer expectations by communicating, listening, and solving problems.
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Customer Service RepresentativeAccenture May 2022 - Nov 2022Dublin 2, Ie• Gave accurate and appropriate information to answer questions, troubleshoot issues and resolve complaints.• Attended regularly scheduled video conferences for team meetings and one-on-one coaching.• Referred unresolved customer grievances to designated departments for further investigation.• Navigated multiple computer systems and utilized search tools to find information.• Built rapport with customers through actively listening to maximize opportunities. -
Customer Support RepresentativeRoi Communication May 2021 - May 2022Scotts Valley, Ca, Us• Handled high call volume to quickly answer inquiries, update accounts and resolve concerns.• Implemented new procedures to meet customer needs and deliver exceptional service.• Followed up on customer calls, providing new information.• Helped train and coach new customer service representative teammates.• Helped users via telephone to diagnose and triage problems.• Documented transactions daily in CRM system and completed end-of-day processing requirements. -
Family Support SpecialistCompanion Linc Feb 2017 - Jun 2020• Implemented modeling techniques and support services outlined in prepared family service plans.• Safeguarded welfare of children and vulnerable adults with correct enforcement of protection procedures.• Stayed current on available social services and community resources to support families.• Assessed needs of referred families by working alongside colleagues to conduct thorough reviews.• Maintained case history records and prepared reports.
Dawn Lanier Education Details
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Brigham Young University - IdahoAdministrative Assistant
Frequently Asked Questions about Dawn Lanier
What is Dawn Lanier's role at the current company?
Dawn Lanier's current role is Customer Service Representative.
What is Dawn Lanier's email address?
Dawn Lanier's email address is da****@****goo.com
What schools did Dawn Lanier attend?
Dawn Lanier attended Brigham Young University - Idaho.
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