Raedawn Long, Csm Email & Phone Number

Louisville, Ky, Us

Establish and nurture partnerships with local businesses and organizations to identify job opportunities. Conduct regular follow-ups to strengthen relationships. Organize and participate in networking events, workshops, and job fairs to connect with potential employers. Deliver presentations to promote services and benefits of collaboration. Gather information on employer workforce requirements and job openings. Analyze feedback to align services with industry demands. Collaborate with internal teams to create training programs and resources tailored to employer needs. Ensure alignment between job seeker skills and employer expectations. Maintain accurate records of employer interactions, job placements, and outreach activities. Prepare reports and presentations on engagement metrics for management. Stay informed about labor market trends and employer needs to identify potential partnerships. Analyze data to inform strategic outreach efforts and program development. Act as a liaison between employers and job seekers, facilitating introductions and interviews. Address any concerns or questions from employers regarding services provided. Advocate for and support initiatives that enhance the employability of job seekers. Collaborate with educational institutions and training providers to ensure relevant skills are being taught.Participate in community meetings and workshops to represent the organization and promote collaboration. Solicit feedback from employers to enhance outreach strategies and service offerings. Stay current with industry best practices and trends in employer outreach and workforce development.

Deliver timely and accurate support to customers facing product issues, achieving a 95% customer satisfaction rating.Troubleshot product-related problems via phone, email, and live chat, reducing resolution time by 20%.Developed comprehensive product knowledge, becoming a go-to expert for both customers and colleagues.Document all customer interactions and feedback to guide improvements in product development and support strategies.Collaborate with the product development team to identify and resolve recurring product issues, leading to a 10% reduction in customer complaints.

Louisville, Kentucky, United States

Championing efforts to overcome the digital divide facing many residents of the leading regional non-profit subsidized housing authority, securing, and managing many grants totaling over 72K: Spearheaded the operational aspects of over 30+ multi-project programs, focusing on meticulous planning, resource allocation, and execution to enhance efficiency and productivity.Developed and implemented comprehensive program plans, ensuring alignment with organizational objectives, timelines, and resource requirements, resulting in the successful delivery of complex initiatives.Championed the PMI, scrum & agile project methodologies across projects, significantly improving project delivery quality and customer satisfaction. Instituted rigorous quality assurance protocols, reducing project defects by 45%.Acted as the primary liaison for multiple vendors, managing SLA performance and drafting critical documents including contracts, SOWs, RFPs/RFIs, and change requests, ensuring alignment with business objectives.Applied Agile principles and Scrum methodologies to manage program development and delivery, facilitating iterative planning, continuous improvement, and cross-functional collaboration. Coordinated across projects to identify and communicate dependencies, setting priorities to ensure program success. Conducted comprehensive program status reporting to stakeholders, facilitating informed decision making.

With a range of web and app design, IT, LinkedIn coaching and Workflow Automation services, a leading collective of animators, UX advocates, web designers, graphic artists, and digital creatives where I was responsible for: Led and managed a portfolio of small to large-scale projects with cross-functional teams, driving continuous improvement initiatives that resulted in a 30% increase in process efficiency. Developed and executed detailed project work plans, revising them to accommodate changing requirements and ensuring all project documentation was complete, current, and appropriately stored.Led Agile teams, conducting daily stand-ups, sprint planning, and retrospectives, ensuring timely and high-quality deliverables in a dynamic and fast-paced environment.Responsible for ensuring that project and process control documentation was compliant with requirements, objectives, and/or contract Participated in the review of software design, change specifications, and plan against contractual and/or process requirements Facilitated the development process and deployments to ensure quick turnaround of testing activities. Led the development of testable user stories, complete with test cases and acceptance criteria, to ensure comprehensive coverage and understanding of product features and functionalities. Managed the bug tracking process from triage to validation, ensuring all reported issues were addressed promptly and effectively, improving product reliability and customer satisfactionDeveloped and implemented project roadmaps and milestones, led key stakeholder engagement and accountability, and communicated project status with relevant stakeholders.

Contributing to an elevated continuum of client care while driving customer service and responsiveness levels, I successfully:· Assessed and align clients’ needs and requirements to clinic treatment plans.· Drove business development efforts, positioning service offerings to build ongoing client pipeline.· Met with client to recommend therapy programs and to review progress.· Completed service reports and updates to ensure seamless reimbursement from insurance providers.· Collaborated with internal team of nursing staff, physicians and case managers to ensuring holistic approach to patient care.· Prepared support and educational resources for clients to guide post-treatment success and outcomes.

Web Developer, Front End/Python

Bachelor Of Arts And Sciences - Bs