Dawn Mcmath, M.S. Email & Phone Number

Specialize in developing innovative solutions to address business challenges, with a focus on data-driven tools to drive strategic outcomes. Using Lean process improvement methods to develop standard operating procedures that streamline operations and enhance efficiency, creating solutions to optimize operations. Experienced facilitator that can work with small projects or provide leadership on large-scale initiatives, dedicated to delivering high-quality outcomes to meet your specific needs.• Developed strategic plans for growth and operational success with CEO and leadership teams• Created date-driven tools to manage financial planning, while optimizing billing, purchasing and tracking methods• Facilitated streamlined process improvement plans, specifically for each business• Worked collaboratively across departments to develop standard workflow and operational procedures• Leveraged Sales Navigator to research and grow networking and opportunities• Developed and delivered leadership training on difficult conversations and employee performance documentation

Lombard, Illinois, United States

I was tapped by the President to fill this critical gap in the organization's operations, entrusted with establishing and leading a data-driven approach to client development and positioning Power Wellness as trusted partner in achieving business goals.Power Wellness is the largest management company of fitness and wellness facilities for health systems in the US.Key Achievements:● Initiated an up-to-date dynamic client tracking system and clear performance targets that exceeded goals.● Identify new business opportunities, encompassing management agreements, operations assessments, and new build consulting.● Leverage Salesforce CRM for efficient account management and cultivation of client relationships.

New Jersey, United States

Selected by the VP of Operations to streamline operations, drive enterprise growth and establish a unified customer experience across a siloed multi-site HealthFitness business. Managed a budget of $22M, collaborating with Marketing, Sales, IT, Business Systems, and other departments to achieve over 70% conversion to membership for Medical Fitness programs, generating $800,000+ in annual revenue.During this time, I revamped the approach to new member enrollment, reducing attrition rates and generating substantial revenue growth. This approach was adopted by 35 centers company-wide and recognized for its transformative impact on sales enablement and business processes.Additional Highlights:● Led first-ever Lean Process Improvement (Kaizen) for organization in 2019, resulting in significant cost savings and improving operational standardization.● Created and delivered leadership training programs for 18-20 managers and supervisors across 3 centers, focusing on areas such as building diverse and high-performing teams, adapting to evolving healthcare challenges and effective presentation skills using Microsoft Teams during COVID-19 pandemic.● Implemented Raving Fans culture and Ritz-Carlton principles, resulting in Net Promoter Score increase from 45 to 74.

Virtua Center For Healthfitness, Sewell, New Jersey

Sentara Center For Health & Fitness, Hampton, Va

For this Power Wellness-managed medically integrated health and fitness facility, achieved client organizational strategic direction and goals through efficient and effective delivery of services to members and guests of the center.

I led integration efforts within Riverside Health System and pioneered Lean Process Improvement initiatives for a 75,000 sq. ft. medically integrated wellness and fitness facility with 6,500 members,● Lead in coordinating system-wide and city-wide emergency preparedness exercises.● Established extensive customer service excellence program to elevate member experience.

Bachelor Of Science, Exercise Physiology

Master Of Science, Exercise Physiology