Dawn Mcmath, M.S. Email & Phone Number

• Specialize in developing innovative solutions to address business challenges, with a focus on data-driven tools to drive strategic outcomes. Using Lean process improvement methods to develop standard operating.
• Developed strategic plans for growth and operational success with CEO and leadership teams
• Created date-driven tools to manage financial planning, while optimizing billing, purchasing and tracking methods
• Facilitated streamlined process improvement plans, specifically for each business
• Worked collaboratively across departments to develop standard workflow and operational procedures
• Leveraged Sales Navigator to research and grow networking and opportunities

Lombard, Illinois, United States

• I was tapped by the President to fill this critical gap in the organization's operations, entrusted with establishing and leading a data-driven approach to client development and positioning Power Wellness as trusted.
• Initiated an up-to-date dynamic client tracking system and clear performance targets that exceeded goals.
• Identify new business opportunities, encompassing management agreements, operations assessments, and new build consulting.
• Leverage Salesforce CRM for efficient account management and cultivation of client relationships.

New Jersey, United States

• Selected by the VP of Operations to streamline operations, drive enterprise growth and establish a unified customer experience across a siloed multi-site HealthFitness business. Managed a budget of $22M, collaborating.
• Led first-ever Lean Process Improvement (Kaizen) for organization in 2019, resulting in significant cost savings and improving operational standardization.
• Created and delivered leadership training programs for 18-20 managers and supervisors across 3 centers, focusing on areas such as building diverse and high-performing teams, adapting to evolving healthcare challenges.
• Implemented Raving Fans culture and Ritz-Carlton principles, resulting in Net Promoter Score increase from 45 to 74.

Virtua Center For Healthfitness, Sewell, New Jersey

Sentara Center For Health & Fitness, Hampton, VA

For this Power Wellness-managed medically integrated health and fitness facility, achieved client organizational strategic direction and goals through efficient and effective delivery of services to members and guests of the center.

• I led integration efforts within Riverside Health System and pioneered Lean Process Improvement initiatives for a 75,000 sq. ft. medically integrated wellness and fitness facility with 6,500 members,
• Lead in coordinating system-wide and city-wide emergency preparedness exercises.
• Established extensive customer service excellence program to elevate member experience.

Bachelor Of Science, Exercise Physiology

Master Of Science, Exercise Physiology