Dawn Mercier

Dawn Mercier Email and Phone Number

Leader, Associate Digitial Optimization @ Fidelity Investments
Dawn Mercier's Location
Saint Johns, Florida, United States, United States
Dawn Mercier's Contact Details

Dawn Mercier personal email

n/a

Dawn Mercier phone numbers

About Dawn Mercier

Associate experience leader specializing in business process improvement, efficiency and effectiveness, CRM implementations, agile at scale, and program/project management. Proven track record of cultivating strong, cross-business relationships to support product development. Effective leader and coach, solid reputation for both execution and for building talented teams.

Dawn Mercier's Current Company Details
Fidelity Investments

Fidelity Investments

View
Leader, Associate Digitial Optimization
Website:
fidelity.com
Employees:
10
Company email:
Johrenk7@gmail.com
Dawn Mercier Work Experience Details
  • Fidelity Investments
    Distribution Associate Optimization Leader
    Fidelity Investments Jul 2023 - Present
    Boston, Ma, Us
  • Fidelity Investments
    Leader, Associate Desktop Experience
    Fidelity Investments Mar 2021 - Sep 2023
    Boston, Ma, Us
    My mission is to create and implement a "north star" vision of the associate desktop that creates efficiency through a seamless set of capabilities that enable our advisors/associates to advise and service our clients.
  • Sharon Timlin Memorial 5K Road Race To Cure Als
    Fundraising Director (Volunteer)
    Sharon Timlin Memorial 5K Road Race To Cure Als Jan 2005 - Mar 2020
    A passion for running and for finding a cure for ALS (Lou Gehrig's Disease) led her to becoming the Fundraising Director for the Sharon Timlin 5k event. In one year she grew fundraising results from $12k to just over $83k. Presented the Unsung Hero Award by The Angel Fund in 2010 based on her efforts.
  • Fidelity Investments
    Vice President, Sales Deployment & Field Readiness
    Fidelity Investments Sep 2013 - Jan 2018
    Boston, Ma, Us
    Responsible for setting strategic direction and driving cross-channel strategy and support for products and services to all sales associates. This role is also responsible for ensuring these initiatives align with stated business goals and objectives and have the full field support necessary to ensure the customer experience is kept at the forefront. This position ensures field engagement through the delivery of training and robust-multi layered communication plans.
  • Fidelity Investments
    Director, Sales Enablement
    Fidelity Investments Mar 2012 - Sep 2013
    Boston, Ma, Us
  • Monster Worldwide
    Vp, Strategic Sales Programs
    Monster Worldwide Jun 2010 - Nov 2011
    Weston, Ma, Us
    Led the design and implementation of cross-functional strategic programs aimed at increasing sales performance and sales revenue. Successfully improved revenue generation, sales efficiency, delivery of customer value, customer goodwill, new client acquisition and client product adoption. Conducted Customer Relationship Management system evaluation and business process re-engineering effort. Chaired the Leads Task Force and developed new lead sources and a more efficient lead management process. Partnered with marketing to implement key strategic customer programs designed to increase sales and contribute to customer satisfaction/goodwill. Resulted in over $1.5M additional new business revenue.
  • Monster Worldwide
    Sr Director, Sales Operations
    Monster Worldwide Feb 2008 - Jun 2010
    Weston, Ma, Us
    Recognized as a key contributor to two major sales transformation initiatives. Provided leadership, subject matter expertise, and program management resulting in the successful implementation of both initiatives. Managed team of 7 business partners responsible for providing strategic analysis and tactical sales operations support to 10 Regional Vice Presidents and over 75 sales managers.
  • Monster Worldwide
    Senior Manager, Sales Tools
    Monster Worldwide May 2004 - Feb 2008
    Weston, Ma, Us
    Managed team of analysts who supported > 400 sales reps and 60 sales managers in all aspects of sales operations, including sales reporting, sales territories, sales tools, quota, and sales process. Helped build and develop an account segmentation model then drove transformation of sales coverage plan. Liaison with technology; identified ways that improvements to sales tools will help increase sales productivity and/or increase revenue and implemented these changes using training, adoption efforts and change management concepts.
  • Software Spectrum
    Global Process Manager
    Software Spectrum Jan 2002 - Apr 2004
    Us
    Key contributor to Oracle ERP implementation. Led the “Lead to Order” process including lead & opportunity management, sales forecasting, proposals and quotes, customer data, and customer pricing. Project manager for all aspects of implementation including fit assessment, benchmarking, process design, testing, training, and go-live support.
  • Corporate Software (Aka Stream International)
    Manager, Sales Tools
    Corporate Software (Aka Stream International) 1992 - 2002
    Held a variety of sales support and customer service roles at Corporate Softwar. Managed corporate sales programs including sales advisory council, At Risk Customer program and Executive Partner program. Led teams of up to 30 service reps, providing call center support to clients and/or operational support for sales representatives. Key contributor to SAP implementation, maintained call routing system and EDI (Electronic Data Interchange) systems. Maintained corporate hierarchy relationships, customer pricing and customer reporting.

Dawn Mercier Skills

Crm Strategy Cross Functional Team Leadership Lead Generation Enterprise Software Sales Process Sales Operations Leadership Business Process Management Program Management Strategic Partnerships Sales Management Business Development Selling Training Marketing Analytics Account Management Customer Retention Process Improvement Forecasting Solution Selling Strategic Leadership Project Management Vendor Management Change Management Customer Acquisition Call Centers Business Strategy Direct Sales Problem Solving Business Intelligence Professional Services Selling Skills Channel Competitive Analysis Sales Enablement Networking Executive Management Analysis

Dawn Mercier Education Details

  • University Of Massachusetts Lowell
    University Of Massachusetts Lowell
    Spanish

Frequently Asked Questions about Dawn Mercier

What company does Dawn Mercier work for?

Dawn Mercier works for Fidelity Investments

What is Dawn Mercier's role at the current company?

Dawn Mercier's current role is Leader, Associate Digitial Optimization.

What is Dawn Mercier's email address?

Dawn Mercier's email address is dm****@****ast.net

What is Dawn Mercier's direct phone number?

Dawn Mercier's direct phone number is (617) 563*****

What schools did Dawn Mercier attend?

Dawn Mercier attended University Of Massachusetts Lowell.

What skills is Dawn Mercier known for?

Dawn Mercier has skills like Crm, Strategy, Cross Functional Team Leadership, Lead Generation, Enterprise Software, Sales Process, Sales Operations, Leadership, Business Process, Management, Program Management, Strategic Partnerships.

Who are Dawn Mercier's colleagues?

Dawn Mercier's colleagues are Krishan S., Taylor Hise, Ian Anderson, Leah Vaillancourt, Michael Powell, Logeshwaran Vidhyasagar, Maria Brebner, Pmp.

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