* Front end User Interface testing of new functionality, system, regression, and custom client configurations.* Back-end testing editing SQL databases and writing basic scripts.* Experience testing API web based applications.* Manage test data and test environment configurations. Utilizing numerous browser versions with Internet Explorer.* Utilizing Rally Development software, created, updated, and executed test plans, test approaches, test cases, and test strategies for new and existing functionality.* Documented and reported defects, issues and enhancements in Rally..* Work with Product Manager and Business Analyst in story writing, sprint planning, creating acceptance criteria, and feature demonstrations to ensure desired application functionality* Review Requirements, Functional Design, Technical design, and Use Case design documents to provide feedback to Product Management and Development.

* CDM Manager Team was merged with CDM Master Team in Alpharetta, GA.* CDM Manager was in maintenance mode and support moved offshore until it is sunset.* Trained and mentored Off Shore QA Team to support and maintain CDM Manager/Request Manager while beginning to test new product functionality. * Utilizing Rally Development software, created, updated, and executed test plans, test approaches, test cases, and test strategies for new and existing functionality.* Manage test data and test environment configurations. Utilizing numerous browser versions with Internet Explorer. * Work closely with Product Owner and Business Analyst to insure complete test coverage on all functionality.* Responsible for creating and reporting new defect in defect tracking software (Rally)

* In a waterfall environment, created, updated, and executed test plans and test strategies for new and existing functionality.*Worked with the development and database teams to Manage test data and test environment configurations. *Documented and reported defects, issues and enhancements using bug tracker software. · * Work with Product Manager, Business Analyst and Developers to insure delivery of a quality product for Medgician clients until the product was sunset. ·

* Review software requirements and create test plans for Credit Lending Products* Created test design and test case specifications. · * Coordinate testing with other teams · * Performed feature, component, integration, regression and stress tests of assigned programs in C++ and SQL to ensure their quality and performance. · * Maintained defect tracking and reporting. Team Manager | Risk Management Development Coordinator* Participated in the interviewing, hiring, review and termination process of department employees.* Assisted with the development and/or preparation of training programs, materials and setups for the APPRO Risk Manager.* Managed the testing and development of the History Generator for the LoanCenterConsumer and LoanCenterBusiness products.* Acted as the liaison between APPRO and our Credit Vendors-Equifax US and Canada, Trans Union US and Canada, and Experian for the consumer vendors. Business vendors of Dun and Bradstreet, Fair Isaac Scoring Solutions, Experian Business and Equifax Small Business Financial Exchange to keep current on the changes passed in from each credit vendor. · * Assisted in the creation of product development documents, specifications, and manuals for the APPRO Risk Manager* Assisted in the successful completion of the transfer from the DOS based platform of the MP100 Risk Processor to a Windows platform for the LoanCenterConsumer and LoanCenterBusiness Risk Managers. * Ensured customer satisfaction through regular communication with clients.* Review software requirements and create test plans for History Generator ·* Performed feature, component, integration, regression and stress tests of assigned programs in C++ and SQL to ensure their quality and performance. · * Maintained defect tracking and reporting.

* Performed tasks related to hiring, training, and assigning duties for temporary employees.Business Visa Client Representative* Liaison with Business clients to open, issue, and maintain hundreds of Business Visa credit lines for major companies within Louisiana.* Performed operational and customer service duties in order to open and maintain lines of credit for accounts with low risk and quality customer service.Member of conversion team for converting the Louisiana credit card portfolio to Banc One, Arizona. *Liaison between the Louisiana Underwriting center and all other Bank One departments and outside companies, such as APPRO, and Total Systems.*Responsible for State, Regional, and National Reporting for Louisiana Consumer Lending.Extensive knowledge of bank loan policies and procedures - Responsible for investigating and responding to inquiries from the Office of the Comptroller of the Currency, (OCC).

* Monitored the state-wide telecommunications network and automated teller activity.* Identified issues and took appropriate corrective actions.* Diagnosed, restored, and resolved terminal operator errors or customer problems.* Assisted users via telephone using online tools available.* Created user manual for statewide telecomm network and disaster recovery implementation utilizing dial backup for telephone communication circuits and T-1 lines. * 24 hour call center for lost or stolen Visa credit cards or debit cards.

* Provided customer service for existing customers, reconciling bank statements, closing accounts, cashing in Certificate of Deposits or Savings Bonds) and fulfilling cashier check requests.* Opened new deposit accounts for clients (Checking, Savings, Certificate of Deposits, IRAs, Savings bonds)* Balancing Automated Teller Machine for branch.* Participated in verifying cash shipments from Federal Reserve, and re-strapping for branch identification.* Opened teller window, when needed in drive-in on Fridays and after branch doors closed in the afternoons (Monday - Thursday).

* Answered phones and customer inquiries for around the clock bankcard processing and merchant authorization center.* Provided computer generated merchant authorization codes for LNB merchants * Provided offline manual authorization codes, and called other authorization centers when their credit cards came up for 'Referral' (Chase Manhattan, Wells Fargo) during Christmas shopping season.* Using Telex machine provided overseas authorization codes for LNB cardholders when needed.* Provided backup services for other departments within the BankCard Processing Center. (Customer Service, Security, and Merchant Services.)