Service Desk Analyst
Current
Dec 2021 - Present
AeroLeads people directory · profile
Dawn Moncrieff Email & Phone Number
Service Desk Analyst
at
Graham Construction Corp.
1 work email found
@shaw.ca
LinkedIn matched
✓ Verified August 2026
4 data sources
Profile completeness 100%
Current company
Role
Service Desk Analyst
Location
Airdrie, Alberta, Canada
Company size
Who is Dawn Moncrieff? Overview
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Quick answer
Dawn Moncrieff is listed as Service Desk Analyst at Graham Construction Corp., a with 1 employees, based in Airdrie, Alberta, Canada. AeroLeads shows a work email signal at shaw.ca and a matched LinkedIn profile for Dawn Moncrieff.
Dawn Moncrieff previously worked as Supervisor - Client Services (IT) at Rocky View County and Technical Support at Rocky View County. Dawn Moncrieff holds Computer Administrator from Northern Alberta Institute Of Technology.
Company email context
Email format at Graham Construction Corp.
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{first_initial}{last}@shaw.ca
86% confidence
AeroLeads found 1 current-domain work email signal for Dawn Moncrieff. Compare company email patterns before reaching out.
Profile bio
About Dawn Moncrieff
As a driven, IT focused Supervisor I have leveraged my 15+ years of collective experience to streamline service procedures and boost team efficiency. I have had immense success consistently satisfying customers, cultivating loyalty, and driving retention processes. My effective judgment has come in handy and has enabled me to balance customer, employee, and company objectives.Throughout my career I have built a strong knowledge of the best practices and principles of employee coordination, these include:• work assignment, planning, reviews, and training.My ability to combine exceptional time management and organizational skills with attention to detail has allowed me to deliver decisive, forward-thinking, and positive team leadership. If you are looking for a diligent, hardworking IT professional with advanced skills managing attainment of big picture business goals, then look no further. As an excellent communicator and collaborator, efficient at functioning within high-pressure environments I look forward to showing you and your customers what I am capable of.
Listed skills include Blackberry Enterprise Server, Bmc Remedy, Sccm, Software Documentation, and 44 others.
Current workplace
Dawn Moncrieff's current company
Company context helps verify the profile and gives searchers a useful next step.
Graham Construction Corp.
Employees
1
AeroLeads page
5 roles · 23 years
Dawn Moncrieff work experience
A career timeline built from the work history available for this profile.
Supervisor - Client Services (It)
Directed and oversaw daily operations of all aspects of ITS- Client Services. Delivered continuous improvement leadership for services, including systems, methodologies, and workflow. Adapted operational procedures to meet client requirements and enhance SLAs and client satisfaction. Developed content for service offerings and coordinated composition and presentation of Post Incident Reviews for major incidents. Oversaw daily coverage and performance standards, reporting directly to the IT Manager. Resourced, delegated, and managed execution of small projects within teams if required. Provided effective communications to both internal and external clients/stakeholders in the form of daily reports, documentation, and statistics. Facilitated inter- jurisdictional meetings and other activities on an ad hoc basis. Created team culture of accountability, innovation, and team building to achieve operational excellence through hiring, coaching, mentoring, and employee career development.• Leveraged strong leadership talents and problem-solving skills to drive team efficiency and coordinate workflows, ensuring daily demands were met.• Guaranteed quality and compliance with established product specifications through routine inspections of incoming materials.
Jan 2018 - Dec 2020
Technical Support
Oversaw configurations, installations, and maintenance of infrastructure, security, and desktop support for municipal government office. Delivered daily desktop/application support and implemented company-wide policies. Contributed to procurement processes and regular deployment scheduling. Compiled accurate records of all transactions and support interactions in system for future reference and addition to knowledge base.• Assisted development team in bug identification by creating and testing new product offerings before release.• Achieved optimal levels of customer/client satisfaction by delivering efficient technical support.
2008 - 2018
~10 yrs
Network Administrator
Coronado Stone Canada
Performed daily network administration for a small manufacturing company. Oversaw all network administration, including additions and upgrades to user desktops, servers, and other peripherals. Executed desktop configuration, phone support, and application/hardware support. Assisted in network design and implementation, providing network support for various operating systems. Developed and monitored policies for use of network resources while implementing disaster recovery and back-ups. Evaluated and recommended security improvements and system upgrades. Monitored network to ensure optimal performance.• Established IT policies to outline appropriate use and best practices of IT assets.• Adeptly managed data backups and disaster recovery operations for a 35-person company.
2004 - 2008
~4 yrs
Senior Analyst
Eds
Jan 2001 - Jul 2004
2 education records
Dawn Moncrieff education
Computer Administrator
Education record
General Panet High School
FAQ
Frequently asked questions about Dawn Moncrieff
Quick answers generated from the profile data available on this page.
What company does Dawn Moncrieff work for?
Dawn Moncrieff works for Graham Construction Corp..
What is Dawn Moncrieff's role at Graham Construction Corp.?
Dawn Moncrieff is listed as Service Desk Analyst at Graham Construction Corp..
What is Dawn Moncrieff's email address?
AeroLeads has found 1 work email signal at @shaw.ca for Dawn Moncrieff at Graham Construction Corp..
Where is Dawn Moncrieff based?
Dawn Moncrieff is based in Airdrie, Alberta, Canada while working with Graham Construction Corp..
What companies has Dawn Moncrieff worked for?
Dawn Moncrieff has worked for Graham Construction Corp., Rocky View County, Coronado Stone Canada, and Eds.
How can I contact Dawn Moncrieff?
You can use AeroLeads to view verified contact signals for Dawn Moncrieff at Graham Construction Corp., including work email, phone, and LinkedIn data when available.
What schools did Dawn Moncrieff attend?
Dawn Moncrieff holds Computer Administrator from Northern Alberta Institute Of Technology.
What skills is Dawn Moncrieff known for?
Dawn Moncrieff is listed with skills including Blackberry Enterprise Server, Bmc Remedy, Sccm, Software Documentation, Networking, Microsoft Exchange, Technical Support, and Active Directory.
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