Dawn Morrison Email & Phone Number

Kilmarnock, Gb

Paisley, Scotland, United Kingdom

East Kilbride, Scotland, United Kingdom

Hillington Industrial Estate, Scotland, United Kingdom

This main purpose of this role is to manage customer stock held on-hand across the Russell site. This include stock control, regular auditing, and stock consolidations.Day to day duties include;• Processing of outbound orders from on-site stock to market - International export and UK shipping.• Coordinating stock movements (bond/under-bond), and preliminary duty-paid requests for market fulfilment.• Order processing through internal systems and customer portals, issuing pick notes, re-work requests, and re-stock orders towarehouse management.• Providing regular stock reconciliation reports to clients

East Kilbride, Scotland, United Kingdom

The primary focus of this position was to provide a first class service experience to internal and external customers within the drinks sector, acting as first point of contact throughout the complete order process from order to fulfilment. I have gained experience in both international and UK domestic fulfilment, with the latter being my primary area of focus.• Primarily an administrative role, I process orders in a timely manner via the relevant system, SAP, ensuring stock availability, andwork with the finance dept regarding any issues brought about by account blocks.• In the event that product availability cannot meet customer requirements, I liaise with the planning team to establish a clear andreachable availability date to feedback to the customer.• I create accurate shipping documents prior to submission, liaise with various hauliers and make sure all orders are satisfied in timeand in full.• With regards to on-going orders, I maintain contact with customers, making them aware of current logistics and any issues that arise.

Clydebank, Scotland, United Kingdom

Within the first three months of joining the company, I had taken the branch from persistently missing their business targets to being the highest performing branch in the company. Over the last year, given how transient the demand for plant hire is, I successfully kept the branch running as close to capacity as possible, keeping well within the stretch targets placed by the regional manager.• Primarily a customer focussed role, I’m the end-to-end direct point of contact for all Scottish customers, providing quotes withdiscretionary prices, whose requirements are typically time intensive. With the support of my colleagues conducting site visits to evaluate the customer’s requirements, I assign the relevant plant and design the hire to suit their needs, having the autonomy to cross-hire from third party plant suppliers, should we not be equipped to provide the correct plant.• With this work, I process purchase orders, collect historical debt and maintain our client database by calling new and existingclients to win work.• I control the management and maintenance of ongoing hire contracts and control of off-hire protocols.• On-site, I manage the portfolio of on-site plant, managing the logistics of the plant and their assigned drivers. Providing them with an itinerary for daily actions and brief for works due to be undertaken.Additional; Key holder, acting-up in place of direct line manager, first aider.

Glasgow, Scotland, United Kingdom

Business Development - I incrementally contact our database of contacts to update details and query about services. I up-sellproducts, services and facilities management. From batches of word-of-mouth contact lists, I also attempt to build workingrelationships with new customers.• Business control and hire management - I liaise with customers throughout my defined sector -Scotland, creating quotations for newbusiness. Once agreed upon, I populate and create contract agreements between the company -Portaloo- and the customer hiring our buildings. I create the building requests that go to our warehouse to prepare the appropriate buildings to go out, heading on-site to inspect and sign-off the release of the buildings myself. I schedule the deliveries and logistics, up-selling and applying facilities management to the contracts, for sustained business.• In after-sales marketing, I manage the bookings of repairs with our workmen, organising water fills and waste servicing.• Office works - All contact, bookings, hires and updates regarding customers are updated on the in-house database. From theprevious database, weekly trend and stat reports are drawn down by me weekly for the directorate manager and weekly briefings. Icollate and invoice all retroactive works and services completed for customer hires (also added to the weekly reports).

Education record

Interior Design, Creative photography

Education record

Highers: English, Maths, Biology, Art & Design, Graphic Communication, History Standard Grades: English, Maths, Chemistry, Art & Design.