Dawn Musil Email and Phone Number

Provide daily internal and external support for manufacturers and customers which include OEM manufacturers to support the selling efforts of Mission Technologies. Activities include: processing sales data from end customer to supplier via multiple systems, interfacing with customers & clients in writing and in conversation, working through supply chain issues. Additionally, this position handles the overall coordination and communication of these service activities to all respective groups. Create and process quarterly commission data to ensure sales reps are compensated for all preivous sales.Acquired computer skills in Rep Fabric, model N, Salesforce, Nehanet

Assisting in the sale of wholesale home decor, art work, jewelry, scarves, and other accessories. Also, created excel documents for inventory, customer contacts, etc.

http://www.mythirtyone.com/53311/

This position is to provide assistance to the revenue assurance group with trending and forecasting and internal customer service. This includes working with various departments within the company. Within this position, conducted training for new and current employees relating to specific processes and procedures.Established and maintained a good working relationship between customer operations, sales, engineering, switch technicians, and Sprint.Researched and provided resolution for billing investigations from multiple internal departments.Audited and modified traffic errors/unbillable calls via reporting mechanisms.Setup and/or made modifications of cell tower information in billing database.Reported, forecasted and ordered resources, such as PTNs, Fleets, IMSIs, and IP addresses.Launched and successfully saw though organization's number portability (WLNP) process.Integration of companies' databases and backend table information for merger.Created training materials and processes for new team members.Wrote processes and procedures for Sarbanes Oxley.Created reporting, training and documentation for WLNP.Performed one on one training and group training for current employees moving into different job functions.Received Circle of Excellence award from my peers in 2005Acquired computer skills such as Access, Excel, Outlook, SQL plus and Ensemble.

The purpose of this position is to provide clients and sale representatives' information on all the products that are available through ADC, mostly dealing with the wireless product. This included communicating with product managers, distribution, marketing, engineers, planners/buyers, and sales. Within this role, assisted customers such as Nextel Communications, Verizon Wireless, Nextel Partners, Cingular Wireless, Sprint PCS, US Unwired/LA Unwired, and AT&T Wireless. Responsibilities included:Provided internal ADC personnel and external customers reliable service with product information.Supported the sales and marketing team by establishing knowledge of our customer base and ADC's markets.Responsible for all orders from placement to closure. Researched, resolved, and advised customers of all orders such as availability, prices, quotes, and tracking.Handled customer specific documents such as purchase orders, terms and conditions, credit documents, and consignee route documentation.Timely completion of required reports and documentation.Placed orders from thousands of dollars to millions of dollars.Received direct calls from customers and processing orders over the phone.Acted as a liaison for In-building Solutions (Digivance®) for product management and customers.Participated in numerous projects dealing with ADC's internal product web site.Promoted from Associate Account Specialist to Account Specialist in June of 2000.Nominated for a five star Customer Service award for recognition of going above and beyond normal activities. Acquired computer skills such as Word, Excel, and SAP.

The purpose of this position is to provide customers and sales representatives information on all the products that were available through Century Manufacturing.Responsibilities included:Providing internal assistance to sales and marketing staff through reliable customer service.Solving multiple tasks in a timely and efficient manner.Assisting Canadian clients and sales representatives.Working directly with Accounts Receivable with Canadian accounts.Dealing with Canadian tax rates and customs brokerages.Answering inbound phone calls.Resolving product problems and pricing issues.

Served as the Assistant Manager to help the store run in an efficient manner and to make sure that the employees and customers were satisfied within the store.Marketed store programs within the store and corporate. Managed three to four employees per shift.Trained new employees on responsibilities and procedures.Responsible for opening and closing store.Liable for cash balances in the store.Accountable for making bank deposits.Processed and received new product.