Dawn N. Email & Phone Number

As a Service Supervisor at Pierce Transit, I'm dedicated to providing exceptional transit services to our community while ensuring the safety and satisfaction of passengers and operators. With a Class B License and extensive experience in transit logistics, routing, and emergency response, I bring the expertise needed to smoothly manage day-to-day operations and handle any unexpected challenges.Beyond overseeing our team of operators, I take pride in mentoring and training new and existing staff, fostering a culture of excellence and teamwork. I make it a priority to address any questions or concerns from riders and operators promptly, ensuring seamless service delivery. My strong computer skills and familiarity with various transit software allow me to streamline logistics and optimize routing and scheduling for maximum efficiency, even during emergency situations.

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  Service Supervisor

  Pierce Transit

  Feb 2019 - Present - United States

  As a Service Supervisor at Pierce Transit, I am dedicated to ensuring the safe and on-time delivery of transit services by effectively supervising a team of operators and managing day-to-day operations. I proactively handle rider and operator inquiries, swiftly address service interruptions, and maintain service continuity through efficient resource allocation and scheduling. With strong communication and problem-solving skills, I effectively manage emergency situations, ensuring passenger safety and minimizing disruptions. Proficient in transit dispatching and scheduling operations, I optimize service delivery through strategic planning and coordination. Additionally, I provide mentorship and training to operators, fostering professional development and a culture of excellence within the team.

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  De Anza College