Dawn Nolan Email and Phone Number

• Dual Role Advocate• Advocate for learning and training virtually.• Rolling out the delivery of virtual classroom and one to one training.• Ensuring successful implementation across the estate, planning and organizing pharmacy visit schedules.• Full preparation of the training modules for preparation ready for roll out to all levels of hierarchy within multi-site pharmacy locations.• Completing the pre- go live sign off once training has been delivered and successfully completed by all colleagues in site location.• Completing the competency checklist, central training team sign off and branch manager certification.• To ensure that demonstrations from in store colleagues on each of the training modules are completed to a high level of competency.• To monitor training logs in branch prior to deployment.• To support the role out and the transitional period of deployment, reporting back any technical errors and working alongside central teams and the on-site team to ensure that the role out is smooth and efficient with limited disruption to the daily operation of the site and ensuring a high service delivery to customer’s and outside health care providers and services in order to meet site objectives and KPI’s.• To review, measure and analyse overall effectiveness of the deployment, feeding back any future learning’s for future project’s in terms of delivery to site and deployment.

• Reporting directly to the Regional Manager and a direct support with responsibility for an area with approximately twenty-four stores in my region. • To deliver and exceed profit and sales targets for the region by leading, managing and co-ordinating all aspects of the day to day operations of a number of our branches.• Taking pride in leading and inspiring my team to perform to the best of their capability, deliver exceptional customer service and reward them accordingly. With an exemplary past history of my skills and effectiveness within leadership and support, I continue to work closely with the store managers, helping them implement various change initiatives and improving their performance across a range of areas. • Responsible for coaching and developing branch managers and identifying new ways to extend and improve our service by proactively networking with external bodies.• Reviewing and Benchmark our performance against the competition ensuring that we’re leading the way in the market whilst maintaining high ethical standards.• An exceptional communicator with the ability to analyse and relay complex data.• Able to demonstrate evidence of consistent delivery of KPI’s and financial performance in a multi-site environment. • With strong leadership skills I have a proven track record of building strong collaborative relationships across the business and within my own division.• LS support for the region of the roll out of the new Dispensary Systems.

• Ensuring that customers get the care that they need and that it is properly filled in accordance and within the directives of the doctor’s or Health Professionals orders. • Overseeing and directly managing multiple locations ensuring that each pharmacy complies with correct regulations.• To ensure that the team communicate clearly, effectively, and positively with customers. • To instruct and monitor employees to ensure they are professional and courteous in all interactions.• Working within a demanding and fast paced environment the expectation is to fill orders from walk-in patients on the spot, so managing and effectively upskilling the team ensured that the process in place, is efficient. • Ensuring that training was on a continual basis to motivate and continually cross – train the team to allow them to prioritize orders and deliver them within the allotted time frames, overcoming hurdles such as lower man power – a cross function team ensured that all KPI’s were achieved on a continuous basis. This method then adopted and rolled out to the cluster and then onto the region.• Upskilling my team in order to be able to directly work alongside other healthcare professionals and doctor’s, in order to fore fill their requests within a timely and effective manner and now working ahead of allotted time period’s to not only meet but exceed customer demand and expectation. • Full HR Responsibility for my site and those that I am covering within my region.• Handling Scheduling, managing databases, conducting employee evaluations, and handling reporting duties.

• Working alongside the Change Coach Leader with limited support required from the Central trainer and IT Engineer’s, I played a fundamental role in the delivery of the new pharmacy GK Tills and Back office deployment. Ensuring successful implementation across the Lloyds Pharmacy estate. • Working with the Change Coach Leader in order to plan and organize the pharmacy visit schedule ensuring that the plan is adhered to and schedule and agree amendments as and when appropriate and managing expectations are the importance of the successful delivery execution with the specified delivery time frames.• Effective multi-site management. Measuring progress, support requirement, expectation. Full measurement of training requirement, through to the deployment and execution. • Producing action plans for each pharmacy post visit and continuously update dependent on their needs. • Continuous monitoring of compliance, liaising with senior stakeholders and sharing best practice all whilst adopting a continuous improvement approach.

• Reporting to the change coach team leader, with limited support from the central trainer and IT Engineer’s, I played the essential role in the delivery of the new pharmacy dispensing system, ensuring successful implementation across the Lloyds Pharmacy estate. Working alongside the Change Coach Team Leader in order to plan and organize the pharmacy visit schedule ensuring that the plan is adhered to and schedule and agree amendments as and when appropriate. • Producing action plans for each pharmacy post visit and continuously update dependent on their needs. • Adopting a continuous improvement approach, whilst analyzing the results and measuring the success of the deployment of region. • Effective multi-site management. Measuring progress, support requirement, expectation. Full measurement of training requirement, through to the deployment and execution.

• Dispensing prescription medication and pharmaceutical products to patients.• Preparing prescriptions by counting pills, labelling bottles and compounding medications.• Carrying out administrative duties to ensure the smooth running of the pharmacy.• Gathering, organising and assessing patient information, maintaining electronic patient information, and receiving and inputting prescription orders.• Ensuring compliance by monitoring the prescription-filing process.• Informing and educating patients, answering their questions and offering advice.• Liaising directly with healthcare providers and patients.• Taking an inventory of drugs and placing orders to maintain stock, keeping detailed records.• Pricing medications, preparing billing information and completing patient sales and transactions for over-the-counter medications.

• Supporting the registered Pharmacist with the preparation and dispensing of prescription medications. • Ensuring that prescriptions are filed correctly and delivered to patients and healthcare providers, alongside handling over-the-counter sales transactions and liaising with patients face-to-face.• To receive and store medications coming into the pharmacy. Actively managing and maintaining stock of prescription medications.• Keeping records and maintaining an inventory of drugs to facilitate the role of a Pharmacist.• Gathering, organising and assessing patient information, maintaining electronic patient information, and receiving and inputting prescription orders.• Ensuring compliance by monitoring the prescription-filing process.• Informing and educating patients, answering their questions and offering advice.• Pricing medications, preparing billing information and completing patient sales and transactions for over-the-counter medications.