Utilize Excel, Word, and QuickBooks, execute accounting principles, process invoices, pay bills, and prepare tax records. Key Achievements: Improved accounts receivable through automated invoicing and Excel spreadsheet for calculating sales and services. Led and controlled all aspects of $1,000,000 family business.

Perform team lead duties, answer email requests, schedule reservations, and process credit cards. Identify and resolve complex customer service issues using appropriate course of action. Compile and disseminate accurate reports to management. Coordinate sales efforts in soliciting new business by selling guest rooms and promoting meeting space.

Achieved the second highest sales in January 2020 of charge cards in whole department. Gained numerous kudos for customer service from customers who talked to my managers. Maximized sales figures and placed customer orders. Answered and made calls with Five9 System. Combined gift cards, issue credits, work through customer service issues and solve order problems. Coordinate returns, escalate shipping via contact with shipping department teams. Leveraged Microsoft Outlook, and Word.

Steered full life cycle of software development (SDLC) from analyzing initial user requirements to design, testing, documentation, and execution. Articulated user requirements and formulated detailed technical specifications. Planned, created, and implemented innovative “needs based selling” application. Wholly responsible for deploying new servers, software, and workstations within offices. Scheduled and maintained user interface with Unix based workstations over WAN network. Identified and resolved escalated issues using appropriate course of action. Effectively communicated with top management, training and marketing departments, stakeholders, and union.Key Achievements: Steered deployment of new hardware and software implementation across several offices to the "live performance".Organized training session on newly developed application for staff which resulted in saving thousands of dollars. Boosted sales revenue and improved customer service in line with FCC regulations.IT Support Analyst:Achieved shared vision and optimums; streamlined operations of information systems. Attained desired outcomes by monitoring performance of user stations and computer systems. Installed new software and hardware as well as drafted updates. Held full accountability for balancing system and formulating accurate reports for organizational officers

Deploy new HRIS Payroll and Human Resource application to offices. Maintain databases and troubleshoot problems.· Write entire training program and user manuals. Train all users.· Provide sole technical support for over 100 users both local and remote.