Dawn Nulty Email & Phone Number

Whitehall, Mi, Us

Greater Grand Rapids, Michigan Area

Greater Grand Rapids, Michigan Area

Main point of contact for all charity accounts who had purchased a Premium or Enterprise subscription plan, charity Challenge accounts, and corporate and entertainment accounts. Utilized Salesforce, Asana, Hubspot, Confluence, and Google Analytics to manage accounts and analyze performance. Leveraged knowledge of fundraising space, fundamentals of Customer Success, and creative out-of-the box thinking to provide strategic support and guidance to my assigned accounts with the goal of helping them raise more money online for their charitable causes.Accomplishments:• 88% renewal rate on account subscription book of business.• Drove the account relationship from point of subscription purchase onward and assisted in getting charity, corporate and entertainment accounts fully set up on the CrowdRise by GoFundMe platform.• Educated account on functionality available to them and worked to help them adopt and incorporate applicable features into their campaign. • Equipped all accounts with best-practice guidance to ensure all fundraising efforts (episodic events, annual campaigns, and overall account Gross Donation Volume (GDV)) were as successful as possible.• Upsold and cross sold by identifying opportunities for growth.• Managed ongoing account communication and engagement strategies.• Met deadlines independently and balanced multiple projects at once.• Monitored and responded to account inquiries via email or phone conversations.• Kept detailed notes, cases, metrics, and other updates in customer relationship manager (CRM).• Analyzed web traffic on Google Analytics to determine areas of improvement.• Worked to exceed performance metrics in renewal rates, account GDV, and overall account satisfaction.

Grand Rapids, Mi

Main point of contact for corporate partners running a Charity Challenge on CrowdRise by GoFundMe. Managed Challenge projects from start to finish for corporate partners like the Allstate Foundation, Art Van Furniture, Revlon, Michelson Found Animals, NBC, Quicken Loans, and more. Utilized Google Analytics, Asana, and Microsoft Excel to monitor year over year success and determine strategies to increase performance. Accomplishments:• Oversaw 40 Challenge projects that raised over $40 Million• Co-managed Challenge team and guided overall strategy and success for the program• Supervised direct report on assigned Challenge projects• Developed standard procedures for client communications• Coordinated requirements for corporate contracts• Determined project timeline and scope to ensure the success of the Challenge and stay within contract guidelines and budget• Advised corporate partner on best practices and proven strategies for a successful charity Challenge• Developed creative weekly contests and sweepstakes to engage Challenge charity participants throughout the length of the Challenge project• Delivered CrowdRise contract requirements like drafts for communications to charity participants, training webinars through GotoWebinar, weekly project status update calls, weekly status updates during Challenge timeframe, and overall project performance breakdown once Challenge was over• Worked with internal teams to help with contract deliverables including copy templates and promotional rules• Formalized Challenge project template process in Asana• Incorporated email best practices into Challenge charity communications to improve open rates and click throughs for the campaign• Consistently increased donation volume and amount raised year over year.• Presented relevant traffic analytics and campaign statistics to sponsor after Challenge was completed.

Royal Oak, Mi

• Pitch CrowdRise to land campaigns from incoming leads• Manage new campaigns from beginning to end by communicating with partners on a daily basis to make sure all aspects of their campaigns are perfect• Draft emails and social media posts for partners and individual fundraisers to send out to their contacts• Develop communication/marketing plans as part of the account team• Generate successful strategies for multiple campaigns to help partners raise the most money possible • Manage promotions for fundraising campaigns• Guide partners by using best practices• Track all charity/partner communication in the CrowdRise Zoho CRM system• Utilize the CrowdRise brand in all communications • Communicate effectively with different departments within CrowdRise to move projects along in a timely manner• Give each and every partner the best customer service ever so they keep coming back year after year

Royal Oak, Mi

• Answered all incoming site emails, phone calls and live chats• Efficiently answered all charity and user questions about the site, including how it worked and any troubleshooting issues• Maintained a working knowledge of all larger CrowdRise campaigns• Utilized the CrowdRise brand in all communications

• Reviewed client scripts and edit as necessary• Aided customers in choosing talent, production elements and read style• Processed multiple orders at a time while meeting production deadlines• Oversaw main control desk• Assisted customers with general and specific questions pertaining to their personal projects• Managed website blog

Production Intern May 2009-Jan. 2010• Aided live show “Detroit Today”• Created and mixed promos for syndicated shows and “Detroit Today” using ENCO software• Edited sound bites for news stories using Adobe Audition• Set up studio for live band records• Recorded in-studio and satellite interviews • Produced filler music for “Detroit Today”News Intern • Wrote news stories to be read on air• Conducted interviews for sound bites• Researched news for stories and interviews

Bachelor Of Science (B.S.), Mass Communication/Media Studies

Radio Diploma, Radio Concentration