Dawn Pang Email & Phone Number

Singapore

Leadership and Strategic Planning:-Supervised and directed about 20 Coaches in meeting their yearly targets and adherence to the service standards -Formulated and spearheaded initiatives, interventions, and service models to meet the needs of the employment landscape-Facilitated outreach initiatives through internal and active partnerships with external agencies (government and private agencies), to increase awareness of career services in e2i and to further enhance the clients’ service experiences at the career centersChange Management: -Mentored 6 Cluster Managers (cross-functional teams) to manage the re-organization of the career center operations at e2i (e.g. development of strategies for each sub-units to meet the KPIs, increasing visitorship, streamlining process flow, staff management, defining new job roles and duties, client relationship management etc.)-Led the transition of 12 SGUnited Jobs and Skills Centres and 24 Career Ambassadors from Workforce Singapore (WSG) to e2iStaff Development: -Spearheaded the training pathways for more than 60 Full Time and Associate Coaches in e2i, which includes customization of coaching certification with a local tertiary institution Data Analytics:-Directed and guided taskforce in identifying common deep-set employment barriers of clients, co-designing and implementing multiple coaching interventions, based on the clients' data (targeted at PMET workforce in their personal branding abilities, mental well-being etc). The interventions ultimately led to the enhancement of PMETs job readiness and employabilityProject:-Vice-chair to the NTUC May Day Awards 2023Overseas Representation:-Represented e2i in the 9th International Symposium on Career Development and Public Policy in Tromsø, Norway

Singapore

-Oversee the operations of the career center at Toa Payoh, which includes the management of center budget and manpower recruitment. Managed about 30 officers in the areas of coaching, events management and grants administration. Coached and mentored the career center officers to help them reach their optimal level of performance.-Formulated strategies and set up taskforce to implement plans to achieve key performance indicators (KPIs) imposed on the team. -Built and maintained strong client relationships and established collaborations with various government and non-government agencies for recruitment exercises or training opportunities to upgrade the skills of the unemployed residents of varying profiles. members of the -Managed internal and external stakeholders such as Mayor from Community Development Council, Members of the Parliament, Grassroot Leaders, voluntary welfare organizations etc,

• Built and maintained strong client relationships and established collaborations with various government and non-government agencies for recruitment exercises or training opportunities to upgrade the skills of the unemployed residents of varying profiles. • Analysed profile of job seekers and sourcing for suitable jobs through cold calling and company visits. • Developed, organised, and oversee thematic job fairs, for example, “Enabling the Physically and Mentally Challenged Group”, “Retail Job Fair”, etc • Conducted career coaching sessions to job seekers during interview sessions to determine their job readiness and suitable career paths or training workshops to be recommended. • Marketed our job seekers to employers, focusing on mature workforce, the minority group and ex-offenders • Liaised with events management companies on procurement, venue setup, outreach, and publicity materials • Managed a team of 8 talented team members

• Screened, interviewed and placed job seekers registered with CSCDC • Expanded and maintained database of employers • Worked with companies, building relationships to gain a better understanding of their recruitment needs. • Coordinated a range of recruitment activities • Tracked and prepared reports related to the results of the recruitment efforts

• Screened, interviewed and placed job seekers registered with CSCDC • Expanded and maintained database of employers • Worked with companies, building relationships to gain a better understanding of their recruitment needs. • Coordinated a range of recruitment activities • Tracked and prepared reports related to the results of the recruitment efforts • Screened applicants on the suitability of job referrals received from Coaches