Course Developer for new hire orientation classesHeadline Learning and development coursesOnboard all new hiresFull cycle recruitmentI9 documentation verificationUse of ATS tracking systems such as Oracle, Workday, and ADP

Worked with a Human Resource team in the global sector to source and obtain new talent.Conducts phone screens and consults with management to recommend candidates to move forward in the selection process within recruiting and HR policy.Provides candidates with status updates and information on the company to ensure positive candidate experience.Responsible for following and completing all process requirements including dispositioning candidates, and ensuring compliance with all policy and regulatory requirements.Stay current with industry trends, developments and changes.Develop and sustain constructive working relationships with recruiters, staffing compliance team members, line HR teams and hiring managers.Ensure diversity of the candidate pools. Ensure State and Federal employment law, EEO, Affirmative Action and Diversity Policies are followed.

Offered and negotiated terms and accepted applications for mortgages, complying with the SAFE Mortgage Licensing Act and related regulations.Conducted weekly observations of Tellers and Personal Bankers to identify areas of strength and recognize areas of opportunities to provide coaching and mentoring.Attracted, hired, and retained talented team members, achieving minimal turnover, year over year.Reviewed all business documents and newly opened accounts for compliance, held the team accountable for knowledge and potential lack of oversight; approved large transactions and reviewed identification, account details, and other pertinent information having to do with federal regulations.Trained team members in operational soundness, ensuring the branch passed annual audits with high scores and safeguarded customer information at all times.Implemented team member recognition events and fostered friendly competition in the branch to hold team members accountable for meeting and achieving goals.Completed development plans for each team member, reviewed performance management rewards with the team to ensure understanding of work expectations and used recognition tools to ensure that the team felt appreciated for their work while holding them accountable for meeting expectations.Created and developed a “Partner Action Plan” to invite partners to come into the branch, participate in morning huddles and share knowledge regarding their line of business.

Built long-term relationships with new and existing customers using segmentation to ensure customers receive the proper level of service.Asked questions to effectively uncover customer’s needs while utilizing tools provided to help them succeed financially.Coached and assisted tellers to successfully uncover opportunities.Managed and assigned customers to meet with internal partners to help them succeed financially, such as Financial Advisors, Mortgage Reps, and Business Banking Partners.Made customers lives easier by helping them uncover self- service options to have access to their banking needs 24 hours a day