Dawn Philbrook Email and Phone Number

** Point32Health is the combined organization of Tufts Health Plan & Harvard Pilgrim Health Plan *** Managed and maintained complex calendar for the President and Chief Executive Officer (CEO) with both internal and external customers.* Organized and managed high-level and sometimes confidential meetings with discretion and confidentiality.* Coordinated travel arrangements including air, hotel, and ground transportation for the CEO. Handled all communication and changes related to travel arrangements. * Gathered monthly expenses, reviewed details, entered in system, and submitted for approval. * Reviewed and processed organizational invoices for associations, memberships and sponsorships for the CEO and Senior Vice President (SVP) of Government Affairs. * Prepared, maintained, and monitored the corporate administration budget of $32.1M.* Frequently interacted with members of senior management, board of directors, and high-level executives of external customers.* Managed preparation and support for executive and board level meetings.* Hired, trained, and managed the performance of three administrative staff providing support to assigned executives.

* Provided administrative support to the Chief Human Resources Officer, Chief Medical Officer, Chief Nursing Officer, SVP of Managed Care, and Senior Director of Care Reliability.* Extensive calendar management, scheduling, and coordination of conference calls, video conferences, and WebEx meetings.* Managed distribution lists of all chief medical officers in the northeast region for regional meetings.* Welcomed guests and customers by greeting in person or on the telephone and answering or directing inquiries. Presented a professional presence to all: staff, visitors, customers, etc.

* Maintained and coordinated daily activities and calendar management of the Vice President and Director of Human Resources and Director of Human Resource Operations.* Evaluated and updated administrative office systems, improving office productivity.* Managed and maintained senior management and employee personnel files.* Processed payroll for 50 human resources staff members.* Managed vacation time for all senior management team members.* Managed Criminal Offender Record Information (CORI) process.* Maintained the human resources operating budget of $5.4M. Processed accounts payable and accounts receivable.* Handled onboarding set up for new hires, ensuring all systems and workspaces were ready.* Maximized office productivity through proficient use of appropriate software applications and equipment.* Project managed office location move for 50 employees.* Managed grant administration including review and payment of invoices.

* Processed paperwork for 144 medical residents’ appointments, medical licensure, malpractice insurance, and benefits.* Maintained residents’ evaluation system.* Coordinated recruitment process for incoming interns.* Prepared salary paperwork to initiate, promote, and terminate medical residents.* Verified medical residencies for all internal medicine medical residents who completed a program at Boston Medical Center.