Providing leadership and strategic vision to the organization that drives results, spurs growth, and increases overall efficiency.

I cultivated and promoted a strong competitive position in the ethical review industry, resulting in the expansion of existing accounts and growth in new accounts through industry relationships and company partnerships. I built the client experience organization, established top-performing client care teams, and aligned internal partnership directors to company’s strategic clients delivering concierge account management service. I represented WCG IRB with clients and partners, including higher level governance meetings and events, identifying trends, and sharing strategy and business plan recommendations with stakeholders. I translated data and metrics into insights that addressed key client business needs - improving communications, reducing timeliness, and assuring the quality of client deliverables. I collaborated with Marketing to streamline and showcase WCG IRB as thought leaders in the ethical review space through campaigns, publications, and webinars. I resolved issues by championing continuous improvement methods and troubleshooting to assure complete client satisfaction. I examined and assessed electronic client submission/retrieval portal system enhancements for implementation, ensuring proper mitigation of risk, alignment with corporate strategy, and addressing client needs/requests.

I analyzed, developed, and recommended to the Board of Directors strategic business plans that supported the company's short and long-term strategy. I oversaw the direction for client operational departments through all phases of the study lifecycle, from submission, through maintenance, ensuring that all processes and systems were designed and executed to exceed customers’ requirements. I developed and implemented staff training processes and career advancement opportunities resulting in high-performing, effective, and diverse teams producing industry-leading turnaround times and excellent quality of outcomes and services. I cultivated continuous improvement in the quality and value of the services provided by WCG IRB, resulting in a 30% increase in business. I routinely partnered with Business Development to ensure WCG IRB achieved and maintained a strong competitive position in the ethical review industry. I also generated, administered, and adhered to department budgets.

I served as an integral member of the senior management team, including the Institutional Official, playing a vital role in the company's vision. I initiated an open line of communication with existing clients, soliciting real-time feedback on overall company performance to exceed business expectations. I mobilized the client service teams toward technologically advancing methods of processing study-related information and communicating with clients, resulting in an electronic client submission portal and internal workflow. I monitored department metrics and utilized data to increase operations productivity and service by 15%.

I oversaw CGIRB's Human Research Protection Program (HRPP) and liaised with FDA, OHRP, Association for the Accreditation for Human Research Protection Programs (AAHRPP), and clients on clinical compliance, accreditation visits, and inspectional matters. I advised the CEO of changes to the regulatory environment and recommended business activities to meet the changing needs successfully. I spearheaded CGIRB’s Quality Initiative and served as the ISO 9001:2008 Management Official resulting in CGIRB becoming an ISO-certified organization, the first IRB to receive this recognition in the United States. I recruited and appointed Board Members to maintain an ethical and diverse representation according to federal regulations. I identified, developed, implemented, and managed training / educational programs for staff and IRB Board Members. I supervised the QA / Compliance personnel in hosting site visits and I represented the organization as the Institutional Official.

I was responsible for the initial review implementation and management of research protocols and for the oversight of the initial review of investigative sites applying for IRB approval in approved studies. I coordinated weekly IRB Board meetings. I maintained direct contact with clients - pharma company sponsors, as well as, clinical research organizations (CROs). Responsible for electronic submission process implementation for IRB Members. I was among the first group of individuals receiving Certified IRB Professional (CIP) certification in 2000.