Dawn Potter Email and Phone Number

Facilities Supervisor working in a team responsible for the day to day welfare of both Gen Re and Faraday staff.Ensuring that the Reception is covered on a daily basis including covering absences when the reception staff are away.Assist with:Facilities invoicing, facilities database management, BCP administration, health and safety administration, stationery ordering, catering ordering and meeting room set up. Logging calls on the Building Management Vicinitee system and photocopier servicing. Meeting new starters and conducting health and safety meetings then issuing security door passes which include secure printing for all copiers.Also responsible for training administration and the logging of all information on the training database.In short, we pretty much deal with whatever comes our way which makes each day different and unique.

Production Coordinator responsible for liaison between Sales, Customers, Production and Despatch. Ensuring that all deliveries are made on time and communicating any problems with production due to lack of components or delivery problems. Also responsible for the ordering of fabric and other special items as well as booking in against relevant orders.Inside Sales Person responsible for taking orders over the telephone and inputting them onto an in-house database, then ordering the relevant materials for that order. Liaising with the warehouse to ensure that all deliveries are made on time and that all telephone enquiries are dealt with promptly. Other duties included filing, typing of correspondence and taking sales calls.

Services Assistant responsible for the provision of reception services and assisting with the operational and support services administration in the departmental offices.Providing a departmental reception service, dealing with enquiries from visitors, staff, students or other callers and ensuring messages are passed on appropriately.Ensuring that all information on absence is collected accurately and regularly from all sections of the department and recording details of sickness and absence on the University MAC system (admin computer records)Undertaking general office duties including compilation of information on spreadsheets, word processing, photocopying, dealing with telephone enquiries, fax messages, mail and filing.Arranging for department vacancies to be advertised, dealing with applications and other related forms and recording the details on the MAC system.Ensuring that annual staff car parking applications, allocation of spaces and keys and collection and paying of fees are correctly administered.Assisting with the administration of the departmental budgets, preparing and processing orders and invoices. Distribution of the monthly postal and telecoms reports and recharges.Collating incident report forms and preparing statistical information.Occasional duties include deputising for the Executive Officer when absent, assisting with the provision of robes and accoutrements for graduation and other ceremonial functions. Checking enquiries for availabilities of rooms on the computerised room booking system in the absence of timetabling staff.

Inside Sales person responsible for responding to enquiries and problems as well as organising and processing orders.Responsible for co-ordinating sales activities and a focal point for distribution, warehouse and product control. Also responsible for dealing with complaints, damages and returns.Also responsible for maintaining a customer base which doesn’t require a high level of direct visits and is an overflow of the outside sales people.