Verify new patient's insurance coverage using payer sites or contacting by phone. Input patient's coverage into their charts and their responsibility. Review FL Blue and Federal BCBS patient accounts for denials and determine corrections needed to achieve zero balances due. Use Raintree and Microsoft Teams..

Using Athena, Epic, Five9, and Microsoft Teams assisting patients with their needs for family practice office

answer calls for Cedar Sinai Medical Center and assist callers with finding the correct area of the medical network for their complaint, diagnosis, and insurance. used EPIC to create patient accounts, schedule appointments, and create referrals

registered patients coming to the hospital for outpatient procedures, radiology and inpatient stays