As Chief Human Resources Officer (CHRO), I am responsible for overseeing daily technical operations and managing all people-related functions such as recruitment, hiring, onboarding, employee engagement, performance, and learning and development. With over two decades of experience in IT and stategic leadership, and my educational background in social work, I am enthusiastic about working directly with our most valuable asset - our people! By utilizing my expertise and actively listening to staff needs, I am dedicated to inspiring their potential.

As CIO, I led the Information Technology department, managing technical operations and development. Care Solutions’ products provide systems and data that help our clients comply with funding requirements through rich data and information, enforce state and federal mandates, facilitate operational and strategic planning, and improve the value of the services they provide to their own service providers and partners.Supervision• Responsible for technology strategy, standards, and implementation• Managed annual IT budget; oversaw purchasing, vendor management• Supervised IT professionals, including systems engineer, operations manager, systems architects, product owners, UI/UX staff, interns• Responsible for hiring, on-boarding, scheduling, work assignments, employee performance reviews, professional development, off-boardingInfrastructure Management• Monitored IT infrastructure to provide direction and oversight of capacity planning, disaster recovery, email system, networking, client application server management, HW/SW acquisition, installation, and troubleshooting, and procedural documentationProject Management• Served as lead account manager of 20+ year contract with Georgia’s out-of-home care state department who manages statewide private foster care providers• Developed business proposals; managed deliverables, budget• Provided weekly payment distribution support and compiled annual reporting statistics on behalf of our 20+ year client who regulates Georgia’s early childhood education (ECE) providersProduct Development & Management• Managed all phases of SDLC, including resources, design specifications from business requirements, cost estimation, standards, change management and process compliance• Prepared published reports, including GIS mappingClient Relations• Provided daily system support and trainings for clients and their users on website and database usage and functionality; ensured training materials were kept updated

As a Jr. Programmer (3yrs) and later a Sr. IT Associate (6yrs), I was responsible for:• Building, managing ~10-12 clients’ data tracking systems• Working with clients to gather business requirements, testing builds/enhancements, educating clients on new functionality, writing training documentation, providing end-user training/support, managing changes• Designing, building data reports, compiling specs for GIS needs• Building, implementing process for weekly client system financial distributions to thousands of individual recipients• Providing daily user support on our various client systems to educate them on usage/functionality, handling bugs/fixes, collecting accurate client data for statistical reporting needs, cleansing data anomalies• Supporting internal operations with HW/SW purchases and installations, maintaining nightly/weekly disaster recovery procedures• Contributed to the original design, build, and testing of our original LMS, live since 2009; it offers online CEU-granting courses nationallyBack in the day, we used MS Access and its stellar reporting functions. Later, we moved into this century by converting all of our clients’ systems into SQL backends with secure online user interfaces, with SSRS reporting.We host our customers’ applications and many of their websites: online eligibility applications and payment systems for some; monthly invoicing and annual RFP management for another client; and produce quarterly scorecards for private foster care providers on behalf of another client. Did I mention we host a national LMS?Our technology, product management, and leadership teams have worked endlessly to provide the best systems, services, products, and customer service we can for our long-term customers (some since I walked in the door!). I’m proud to say I’ve had a hand in offering the best customer service possible and backed that up with delivering quality, dependable, secure online systems that our customers trust.