Dawn Reilly Email and Phone Number

Responsible for developing, maintaining and improving relationships with key suppliers supporting Randstad Sourceright MSP programs.

• Establish, develop and improve relationships (on-site & remote) with Executive Sponsorship, Management (HR, Legal), Hiring Managers and Suppliers.• Develop and implement strategic practices for program improvement.• Successful compilation and execution of Quarterly Business Reviews.• Manage Supplier population through relationship building, performance reviews, monthly audits, on-going communications, strategic planning and issue resolution.• Oversight of invoice process including development and implementation of process improvements in collaboration with the client.• Develop and manage a 5 person Account Team (on-site & remote).• Facilitate continuous improvement of operational best practices.• Proactively pursue revenue growth; maverick spend, new divisions, new business acquisitions and program development.• Responsible for issue resolution related but not limited to; invoicing, aging, Client related escalations, Supplier matters, EEOC & harassment claims, breach of contract, audit violations, amendment and addendum requests. • Create training documents and guides for Hiring Managers, Suppliers & Account Team.• Responsible for account Financial Plan; exceeded in 2015.• Accountable for monthly SLA reporting and achievement.• Key contributor and driver during a VMS conversion; input on enhancements, Client customization and set-up and roll-out resulting in no disruption to business.• Create and achieve Tactical Plan goals which include but not limited to; program process review and improvements, contract training, monthly manager “lunch & learn” sessions, Account Team cross-training, SLA negotiation, data integrity audits and Supplier audit improvements.• Trained and adhered to ISO QMS 9001:2008; focused on continuous improvement, controlled documentation & rigorous standards (2008-2015)• Responsibility for two client Programs (2013-2014)

• Undertake implementation activities; craft and support project plan, create and distribute Client & Supplier communications, manage expectations and ensure final implementation is stable and complete.• Oversee monthly Supplier audits, assign corrective actions and verify resolution. • Create training documents and guides for Hiring Managers, Suppliers & Account Team.• Conduct training for new hires, Suppliers and Hiring Managers utilizing Live Meeting tools (Adobe Connect & Genesis). • Effectively manage Accounts Receivables for a multi-million dollar program.

• Managed day-to-day contingent labor activity in assigned territory across diverse business segments including Sales, Customer Service, Engineering, IT, Light Industrial and Professional.• Maintained and nurtured relationships and open communication with Hiring Managers and Suppliers (on-site & remote). • Reviewed and assessed drug and criminal background screening results.• Addressed and resolved all quality and operational issues.• Escalated matters to management when necessary. • Conducted and completed administrative tasks including but not limited to; quarterly Supplier audits, tenure review & extensions, Certificate of Insurance audits, system data audits, weekly and monthly reporting for Hiring Managers, pay rate consultation, timesheet approval/rejection follow up.• Assisted in training Account Team new hires.

• Managed temporary staff of 150 professionals solely.• Interviewed new applicants to assess their skill level and job set.• Scheduled professional training to upgrade skill level of candidates.• Conducted New Hire orientation with employees.• Visited prospective Clients and existing accounts to assess their human resourcing needs.• Managed portfolio of $1M + in sales and negotiated placement fees. • Counseled candidates on interviewing techniques and career development.• Performed continuous follow-up to monitor employee performance and develop Client relations.• Recruit, screen and interview direct-hire candidates at all levels in a variety of areas including but not limited to; administrative support, IT, accounting, sales and customer service. • Developed and managed profitable relationships with new and established Clients through superior customer service and accurate assessment of Client needs.• Developed marketing plans.• Managed primary vendor implementation and service of $800K+ Client.• Actively promote cultural diversity and awareness into recruitment process.• Recruit qualified candidates through Internet resume searches and Internet job postings.• Responsible for writing and placing advertisements in area newspapers.• Responsible for weekly and monthly reporting to Management and Clients.