Dawn Richards Email & Phone Number

Wilmington, Ohio, United States

- Serve as primary point of contact for all revenue cycle processes and follow up requests related to charge posting, accounts receivable, payment and patient account activities, for both hospital clinics and PMDS.· Provide training, feedback and assistance to hospital clinic staff relating to pre-visit revenue cycle impacting processes, including demographic and insurance entry/information, patient TOS payment collection, eligibility verification, authorizations and provider credentialing.· Oversee and perform bank/payment reconciliation/balance processes, as well as any clinic deposit and cash reconciliation processes.· Periodically review clinic charge posting activities for compliance and adherence to accepted practices and documented processes, as well as assist in posting hospital clinic charges where responsibility is designated.· Review/respond to/resolve claim scrubs, front-end denials, back-end denials, and appeals where responsibility is designated, including providing training, feedback, and assistance to hospital clinics in preventing the recurrence of problematic claims.· Provide PMDS and hospital clinics with requested feedback, respond to general inquiries, process paper-based requests, assist with/locate missing EOBs, post patient payments, assist with patient billing phone calls, and reconcile patient bad addresses/returned mail.· Assist with insurance/patient refunds processing and reconciliation between accounting and PMDS, including reviewing refunds lists, obtaining check numbers for refund checks processed, and assisting in the overall unapplied credits process.· Oversee and monitor 3rd party payer/provider/department enrollment processes and ensure timely communication of changes/updates to hospital clinics, PMDS and other impacted parties.· Collaborate with PMDS and other LifePoint hospitals/corporate departments to disseminate best demonstrated practices.

Wilmington, Oh

- Reviewing operations of the physician practices and evaluating their efficiency, effectiveness, and compliance with policies and procedures, laws, and government regulations as it relates to revenue cycle performance.- Overseeing and monitoring the entire revenue cycle including, but not limited to third party payer enrollment/credentialing, billing and collections.- Developing and providing educational and training programs regarding elements of revenue cycle performance, provider enrollment/credentialing, billing, and collections.- Conducting regular reviews and coordinating ongoing monitoring of provider credentialing/enrollment and billing compliance.- Reviewing claim denials and rejections to prevent similar denials and rejections from recurring.- Providing feedback and focused educational programs on the results of review and monitoring activities to physician offices.- Comparing revenue cycle, billing, and collections profiles with national and regional norms to identify variations requiring further performance improvement.- Reporting noncompliance issues detected through reviews and monitoring, nature of corrective action plans implemented in response to identified problems, and results of follow-up reviews to Corporate.- Serving as a resource for physician offices to obtain information or clarification on accurate and ethical billing and collections standards, guidelines, and regulatory requirements.- Collaborating with other RCHP hospitals and corporate departments to disseminate and implement best demonstrated practices.- Working on special projects, as needed.

Wilmington, Oh

• Supervising & Coordinating Daily Operational Activities of Physician Billing. • Conducting Interviews, Disciplinary Actions and Performance Evaluations.• Evaluating Workloads; Establishing Priorities; Facilitating Training; Overseeing Billing, Follow Up & Collection of A/R in Excess of $6 Million in Gross Revenue.• Responsible for all Monthly Reporting to Corporate.• Reconciling with Finance and Accounts Payable Daily.• Daily Problem Solving with Insurance Carriers, Software Companies and Disgruntled Patients.• Facilitating Communication between Billing Offices, Off-Sites and Adjoining Departments.• Monitoring & Enforcing Updates to Ensure Compliance.• Rev Runner Physician practice trainer/administrator• Ordering and Distributing Supplies.• Other duties as assigned

Wilmington, Oh

• Maintaining Professional Billing for Cardiology Services• Back Up for Cash Poster; splitting checks, GL posting, maintaining spreadsheets, balancing with finance• Assisting with various aspects of other physician practices as needed• Rev Runner Physician practice trainer/administrator• Other duties as assigned

• Prepared closing instructions for title companies and files for sale and delivery to investors• Meeting with customers & title companies to close loans• Completed audits on secondary market files• Balanced general ledger of accounts payable• Organized files to be booked on loan tracking system

Wilmington, Oh

• Assembled loan application packages, input completed information and tracked progress through loan closing• Gathered credit reports, references, employment, deposit and residence verifications for loan officers • Ordered appraisals and flood determinations• Prepared loans for underwriting, ordering title searched as appropriate• Coordinate closings and checked documents for accuracy• Prepared rate surveys of the market• Priced Freddie Mac rates and handles loan sales

Wilmington, Oh

• Collected documents and information to generate an application for loan submission package for underwriting• Monitored processing for underwriting turnaround time• Prepared closing instructions and packages for title companies

Associate Of Arts (Aa), Business Administration And Management, General

Education record

Education record