Dawn Richardson Email and Phone Number

As the Team Lead, I provided guidance, direction, and support to a dynamic team while ensuring that tasks were assigned, priorities set, and progress was continuously monitored for efficiency and quality. I played a critical role in mentoring, training, and onboarding new team members, offering constructive feedback to promote professional growth.Key Responsibilities:Led team members by fostering effective communication and aligning team goals with overall company objectives.Served as a key liaison between team members and senior leadership, ensuring smooth information flow and quick resolution of issues.Monitored key performance indicators (KPIs) and used data analysis to implement performance-enhancing improvements.Identified process inefficiencies, collaborated with supervisors to implement improvements, and evaluated the impact on team performance.Demonstrated flexibility to accommodate team scheduling needs, providing coverage during both planned and unplanned absences.Assisted in hiring, training, and mentoring new staff while managing team development and fostering a positive work environment.Additional Responsibilities:Managed billing for Residential & Lodging services, overseeing all CD client accounts and tracking bed movement.Handled authorization requests, extensions, and tracked concurrent reviews for CD care across multiple locations.Performed audits on the billing system to identify errors and ensure proper authorization processes were followed.Collaborated with the Admissions HUB to review insurance plans and approval statuses before client placements.Maintained strong relationships with referral sources, ensuring smooth communication and coordination of services.Provided back-up coverage for the Billing Specialist and handled billing entries for various departments, including Labs, Mental Health, Medical, and CD groups..

Exceptional Customer Service skillsFood safety and handlingResponsible service of alcohol Training and leading new employeesUpholding all company standardsExtension of management team

Providing an inviting and friendly atmosphere for current and new guestsManage, distribute and recruitment of volunteersFinancial Collections SupervisorGrowth and Team BuildingData entry Specialist