Synchronous Partners LLC, Charlotte, NC 2017 - PresentLMS Administrator/Training Programs Coordinator• Manage course delivery process in multiple LMS system and environments• Troubleshoot system issues that learners encounter while interacting with LMS systems• Track and Report course completion of required curriculums for clients• Manage schedules for release of web based and classroom based learning programs• Manage New Hire Onboarding Process• Test and troubleshoot all courses in LMS test environment before launching in production environments or delivering to clients• Manage and maintain learner records in LMS for clients of Synchronous Partners• Assist in course review and update process

• Monitor data accuracy, validity, completeness, and correct as needed.• Be conversant with 80+ procedures and cognizant of hundreds of exceptions that must be incorporated.• Actively support the data correction related to system interruptions.• Work closely with business requestors to setup master data.• Undertake various master data improvement projects as directed by supervisor.

• Managed general administrative duties and data entry• Maintained up to date records of training for site-based employees• Managed Learner (LMS) records in Cornerstone• Researched training histories of employees & contractors for on-site instructors• Supported organizational development & training objectives

• Data Entry, scanned files, answered phones/routed calls, and utilized QuickBooks• Dispatched drivers and scheduled travel arrangements• Worked closely with remarketing centers• Provided excellent customer service to all clients

• Managed billing and general clerical duties• Received inbound calls from customers and agents• Made outbound follow up calls• Binding of policies and scanned documents into computer system