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Dawn Roach is listed as Administrative Assistant at RobMar Group, based in Hamilton, Ontario, Canada. AeroLeads shows a matched LinkedIn profile for Dawn Roach.
Dawn Roach previously worked as Guest and Franchisee Support Agent at Freshii and Consultant at Trans-Northern Pipelines Inc.. Dawn Roach holds Bachelor Of Arts - Ba, Law from Carleton University.
A seasoned customer service professional providing friendly, efficient and professional client care.Approachable and dedicated with ability to exceed customer expectations best demonstrated through acute problem solving and anticipating customer needs.Highly adaptable and accommodating to evolving work priorities and environments. Demonstrated knowledge of holistic customer service models and best practices. An effective listener with an eye for detail. Proven collaborator, leveraging effective interpersonal ability in building momentum across the organization for quick and effective resolutions.Skilled at providing results for multiple stakeholders.
Listed skills include Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, and 1 others.
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A career timeline built from the work history available for this profile.
Burlington, Ontario, Canada
● Provide scheduling for those requesting maintenance of their parking lots to have asphalt applied, repaired, power washed. Overall, maintenance of parking lots ● Daily checking of emails, creating invoices, closing invoices when payments are made, following up with clients when payments are not made● Sending estimates for quotes● Prospecting for potential new customers
Toronto, Ontario, Canada
● Provided assistance to guests for concerns with Freshii orders, ingredients, nutritional and overall information regarding the Freshii Brand ● Assisted guests with technical concerns experienced with their online accounts/points● One-on-One monthly meetings providing franchisee owners with incentives for bringing more guests into their restaurants● Finding out concerns for franchisee owners with their restaurants and various ways to have possibly addressed● Assisted franchisee owners with technical support regarding issues online when not receiving 3rd Party orders (Skip the Dishes, Uber Eats, Door Dash, etc.)
Richmond Hill, Ontario, Canada
-Created a business continuity plan for the safe travel of fuel underground within Canada- helped to develop a handbook for the Control Room to aid in the safe travel of fuel underground- Allowed all operators to have the same information/guide that controlled all actions for the safe transportation of fuel underground
Brantford, Ontario, Canada
-ensured that the products received matched invoices and purchase orders-received trucks of goods including raw materials, packaging, finished products, etc. -advised Quality Assurance (QA) of arrival of raw materials so that samples could be taken-used multiple systems within SAP to receive products and to accomplish daily tasks
Oakville, On
-Provided resolutions for concerns brought forward by customers visits domestically/internationally -Assisted guests with specialized web-based corporate promotions and program technical issues by satisfying guests' questions, developing repeat business-Provided nutritional information on products and assisted guests by navigating corporate website for information retrieval-Managed serious concerns as in injuries sustained from product or due to visit at location -Assisted numerous costumer concerns either by phone, email, fax, letter or walk ins-50-80 per day-Gathered, analyzed, and escalated guest issues/feedback, providing strategic direction and improving customer relations-Worked with colleagues and collaborated with finance department, helping reduce fraudulent gift card transactions-Sent replacement gift cards when fraudulent activity reported, replenishing stock quickly and maintaining customer loyalty to brand and business-Listened attentively and resolved complaints by communicating customer and corporate concerns to restaurant owners or district manager-Designated as go-to-person by Management for district managers questions or feedback on customer concerns, handling 25 - 30 types of concerns per day efficiently and effectively in addition to daily responsibilities
Hamilton, Ontario, Canada
(aluminum automotive parts)Additional roles included:X-Ray Technician Quality Auditor
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Dawn Roach works for RobMar Group.
Dawn Roach is listed as Administrative Assistant at RobMar Group.
Dawn Roach is based in Hamilton, Ontario, Canada while working with RobMar Group.
Dawn Roach has worked for Robmar Group, Freshii, Trans-Northern Pipelines Inc., Ferrero, and Restaurant Brands International.
You can use AeroLeads to view verified contact signals for Dawn Roach at RobMar Group, including work email, phone, and LinkedIn data when available.
Dawn Roach holds Bachelor Of Arts - Ba, Law from Carleton University.
Dawn Roach is listed with skills including Customer Service, Microsoft Office, Microsoft Excel, Microsoft Word, and Leadership.
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