● Provide scheduling for those requesting maintenance of their parking lots to have asphalt applied, repaired, power washed. Overall, maintenance of parking lots ● Daily checking of emails, creating invoices, closing invoices when payments are made, following up with clients when payments are not made● Sending estimates for quotes● Prospecting for potential new customers

● Provided assistance to guests for concerns with Freshii orders, ingredients, nutritional and overall information regarding the Freshii Brand ● Assisted guests with technical concerns experienced with their online accounts/points● One-on-One monthly meetings providing franchisee owners with incentives for bringing more guests into their restaurants● Finding out concerns for franchisee owners with their restaurants and various ways to have possibly addressed● Assisted franchisee owners with technical support regarding issues online when not receiving 3rd Party orders (Skip the Dishes, Uber Eats, Door Dash, etc.)

-Created a business continuity plan for the safe travel of fuel underground within Canada- helped to develop a handbook for the Control Room to aid in the safe travel of fuel underground- Allowed all operators to have the same information/guide that controlled all actions for the safe transportation of fuel underground

-ensured that the products received matched invoices and purchase orders-received trucks of goods including raw materials, packaging, finished products, etc. -advised Quality Assurance (QA) of arrival of raw materials so that samples could be taken-used multiple systems within SAP to receive products and to accomplish daily tasks

-Provided resolutions for concerns brought forward by customers visits domestically/internationally -Assisted guests with specialized web-based corporate promotions and program technical issues by satisfying guests' questions, developing repeat business-Provided nutritional information on products and assisted guests by navigating corporate website for information retrieval-Managed serious concerns as in injuries sustained from product or due to visit at location -Assisted numerous costumer concerns either by phone, email, fax, letter or walk ins-50-80 per day-Gathered, analyzed, and escalated guest issues/feedback, providing strategic direction and improving customer relations-Worked with colleagues and collaborated with finance department, helping reduce fraudulent gift card transactions-Sent replacement gift cards when fraudulent activity reported, replenishing stock quickly and maintaining customer loyalty to brand and business-Listened attentively and resolved complaints by communicating customer and corporate concerns to restaurant owners or district manager-Designated as go-to-person by Management for district managers questions or feedback on customer concerns, handling 25 - 30 types of concerns per day efficiently and effectively in addition to daily responsibilities

(aluminum automotive parts)Additional roles included:X-Ray Technician Quality Auditor