Dawn Rowe Email and Phone Number

• Directed office buildout and move project totaling $4.3M.• Managed all office operations including AAMI’s Center for Excellence conference center; developed and ensured compliance of policies and procedures. Achieved and maintained 4.60/5.00 overall satisfaction rating for training facility and operations staff from course attendees.• Managed COVID-19 office operations during unprecedented work from home and assisted with the development of return to work standards.• Managed a $150K per annum outsourced contract for publications sales, subscription service and fulfillment operations. • Developed and managed the Operations Department budget of approximately $3.4 million.• Managed team of four employees in Operations, Finance/Accounting and HR roles.• Directed all office equipment contracts valued at approximately $90K.• Managed business insurance package including professional liability, workers compensation, travel, and cyber-crime.• Served as primary Finance/Accounting lead during three CFO transitions.• Oversaw all financial transactions in iMIS database; performed accounting adjustments to include debit, credit, deferral adjustments, approval of refunds and transfers, daily reconciliation of credit card merchant accounts and preparation for monthly close out procedures. • Served as primary HR lead during three HR Director transitions and implementation of new 401K plan provider.• Lead HR administration including offer letter negotiations, onboarding and offboarding; salary survey; wellness benefit program; employee handbook/policies review; background screening and 401K profit sharing plan.• Implemented new online timesheet and leave accrual program, was responsible for day-to-day management.• Assisted with annual benefits package renewal contract resulting in a 0% premium increase for the organization.• Managed all U.S., state and local government business and employer registrations.

• Oversaw all customer and membership service staff; created and delivered recurring verbal and written communications to member corporations and institutions; supervised data entry and processing of memberships; performed invoicing of all member categories for renewal dues payments; supervised processing of corporate/institutional member payments; and maintained accurate member information. • Directed the monitoring and maintenance of website functions related to membership, product sales and subscription services. • Managed financial and administrative portions of Career and Recruitment Services Center, Online Consultants Directory, online advertising sales and subscription services.• Developed and tested reports in Crystal Reports and/or MS Access.

• Managed membership marketing efforts, including monthly telemarketing campaigns and provide analysis of survey results, identifying trends.• Oversaw the traveling exhibit booth program and other promotional visits to external meetings.• Oversaw all product sales entry and processing including customer inquiries and correspondence, handling of escalation calls, product orders and payment data entry, customer invoicing and collections.• Supervised inventory adjustments and worked with Accounting Department to conduct monthly reconciliation of cost of goods sold and other inventory accounts; oversaw completion of annual physical inventory.

• Managed day-to-day membership service efforts such as responding to inquiries from prospective members, tracking and responding to prospects. • Updated database records of members and prospective members. • Handled data entry and processing of membership payments, including invoicing members for dues renewal. • Supervised Data Entry Clerk and temporary staff as needed.

• Provided editorial and production support for all AAMI publications, including a Newsletter (AAMI News) and a peer-reviewed journal (BI&T). • Invoiced AAMI News advertisers using iMIS database software; developed quarterly in-house advertising report.• Coordinated all aspects of annual BI&T awards program. • Provided marketing support for sale of documents and participated in planning of marketing strategy.

• Had hands-on responsibility for mail/copier room operations, including high volume copying projects, copier equipment maintenance, and generation of monthly postage meter/copier usage reports for accounting.• Maintained inventory of supplies and archived materials.• Assigned and maintained records regarding staff keys, security cards, and parking assignments.

• Processed customer banking transactions.• Opened new accounts. • Escalated and resolved customer issues. • Operated branch to include managing cash vault; maintaining automated teller machine and training new employees.• Performed teller supply ordering.