Relationship development and support for strategic clients. Responsible for ensuring customer understands and maximizes product utilization and establishing long-term critical business goals.

Support and up-sell responsibility for Hospitals (consisting of over 600 hospital customers of varying size and complexity) and 300 + Payers organizations nationwide.Responsibilities Include:● Engage hospital/Payer clients in business discussions surrounding their day-to-day operations and needs pertaining to Medical Necessity and payment/claim considerations● Strategic engagement – reviewing client overall business concerns to develop roadmap for growth● Move clients… Show more Support and up-sell responsibility for Hospitals (consisting of over 600 hospital customers of varying size and complexity) and 300 + Payers organizations nationwide.Responsibilities Include:● Engage hospital/Payer clients in business discussions surrounding their day-to-day operations and needs pertaining to Medical Necessity and payment/claim considerations● Strategic engagement – reviewing client overall business concerns to develop roadmap for growth● Move clients from viewing us as “vendor” to become “trusted advisor”● Listen to customers to analyze issues, troubleshoot and creatively resolve problems ● Assist with software implementations, frequently acting as Project Manager where needed● Market new product to customer base, engage clients for Alpha and Beta product testing and obtain client references and testimonials● Engage Customers for participation in Forums and market outreach initiatives to ensure solutions developed remain pertinent in a rapidly changing healthcare market● Responsible for overall customer experience and relationshipAccomplishments:● 98% renewal rate when termination reasons were within my control (e.g.: not Out of business, etc.)● Grew installed sales territory by over 15%● 100% Customer satisfaction rating - when transitioned off accounts a high percentage requested my return● Effectively built business case for internal product improvement based upon customer feedback● Club Award winner every year eligible Show less

● Engage hospital/Payer clients in business discussions surrounding their day-to-day operations and needs pertaining to Medical Necessity and payment/claim considerations● Strategic engagement – reviewing client overall business concerns to develop roadmap for growth● Move clients from viewing us as “vendor” to become “trusted advisor”● Listen to customers to analyze issues, troubleshoot and creatively resolve problems ● Assist with software implementations, frequently… Show more ● Engage hospital/Payer clients in business discussions surrounding their day-to-day operations and needs pertaining to Medical Necessity and payment/claim considerations● Strategic engagement – reviewing client overall business concerns to develop roadmap for growth● Move clients from viewing us as “vendor” to become “trusted advisor”● Listen to customers to analyze issues, troubleshoot and creatively resolve problems ● Assist with software implementations, frequently acting as Project Manager where needed● Market new product to customer base, engage clients for Alpha and Beta product testing and obtain client references and testimonials● Engage Customers for participation in Forums and market outreach initiatives to ensure solutions developed remain pertinent in a rapidly changing healthcare market● Responsible for overall customer experience and relationship Show less

- Primary Point of Contact for Hospitals in Southern Gulph States utilizing InterQual Clinical Decision Support Criteria and Software- Coordinate Education and Consulting Services - Implentation support and daily usage of InterQual and CERMe software - Work with Hospital Providers toward our mutual goal of reducing the cost of healthcare while increasing quality- Primary Point of Contact for Payer organizations utilizing Autocoder Code Verification Software

- Provide 2nd tier assistance to Payer Organizations licensing Claims Performance Software Solutions and Services- Internal & External Reporting and Data Analysis

Assist to conduct International server and software sales for US-based customers, ensuring international laws and trade regulations were met.