Providing support for several lines of business, including but not limited to developing, scrubbing, and managing metric reporting for daily monthly/ monthly business needs. Create a dashboard and visualization to help understand business performance. Manage operational efficiencies, analyze process issues and bottlenecks for improvement efforts, and create process maps and requirements documentation. Lead and support existing departmental project requirements documentation. We are working with technology partners to build and test improved software and workflow Using creative problem-solving for day-to-day activities. And so much more

Business Analysis/Project coordinatorI have worked with stakeholders, technology teams, and product owners to visualization future changes, creating roadmaps and workflows. As a subject matter expert, I elicited SMART requirements, developed user stories and to-be process flows supporting the development and design of catalog, and request fulfillment for internal corporate technology solutions. I collaborated with technology teams to design solutions that fulfill user stories and meet business requirements. Led and participated in deep-dive sessions to elicit requirements, showcase demos, and conducted end-user training.Process ImprovementResponsible for technology processes, identify, develop, and document workflows, supporting request fulfillment, technology hardware, software, voice, and data. Managed knowledgebase ensuring "how to" article library were current and up to date.Data Analytics and ReportingPrepared weekly/monthly data analytics reporting, creating KPI dashboards to validate successes for technology services. Data mining focusing on automating and improving product delivery with speed and accuracy for improvement opportunities.Delivery / Tool Development and TestingConducted and coordinated software testing, from user acceptance to production using iterative agile principles, frequent delivery, and technical excellence. Participated in many large corporate-wide projects as a Subject Matter Expert.

Led technology and hardware deployment logistics center supporting deployments, moves, adds, and changes (DMAC). Managed logistical responsibilities for computer technology, including inventory and asset management for the northeast region. Executed time-sensitive requirements for project activity and related work efforts. Remote second-level technical support for in-field financial advisors.