Dawn Shields Email & Phone Number

St Petersburg, Florida, US

• Jabil Inc. is a global manufacturing services company with reported revenue of $33 billion, operating 100 facilities in 30 countries, with 260,000+ employees worldwide.A demonstrated record of success and achievement.
• Leads vision, strategy, and execution for all facets of corporate internal communications and serves as the architect of employee engagement programs that support and celebrate the company culture.
• Effectively manages a team of five individuals with accountability for an annual budget of $3.1MM.
• Strengthens the company's reputation for corporate social responsibility through the leadership of the Jabil Cares program. Globally, employees volunteered over one million service hours in 2022.
• Works with key internal stakeholders on the Jabil Cares Foundation, a 501(c)(3) organization that provides employee assistance aid and grants to charitable organizations in both the US and abroad.
• Manages company's partnerships with major sports teams and philanthropic organizations (such as Special Olympics), ensuring a positive image of Jabil's brand via social media, and the engagement of leaders and.

St Petersburg, Florida, US

• Evolved and expanded a global recognition program that was launched in 2010, integrating social media to increase external awareness of recognized employees.
• Maintained accountability for the operations of the corporate giving and community outreach program, introducing processes, procedures, and best practices to govern program impact and donations.
• Worked with executives to re-engineer and formalize the company's philanthropy and community outreach program. Developed best practices at corporate headquarters that were shared with global locations.
• Established a global safety awareness campaign, building culturally-relevant collateral, executive support, and messaging.
• Supervised two direct reports and an annual budget of $1.25MM.
• Partnered with internal and external IT resources to build software tools to collect and report customer feedback, serving as the backbone of Jabil’s Voice of the Customer program.

St Petersburg, Florida, US

• Promoted to oversee Voice of the Customer programs with a two-person team.
• Introduced education material for both Jabil business team members and customers which led to a 19% response rate in Net Promoter Score (NPS) initiative in first year taking over program.
• Established a formal process for data collection and reporting procedures.

St Petersburg, Florida, US

• Pioneered the launch of a global recognition program to address a weakness identified by a previous employee engagement survey (program has recognized over 22,000 employees since inception).
• Introduced site-level initiatives that recognized employee showcasing the company's core values of ingenuity, integrity, and innovation while respecting local and cultural influences.
• Retained an outside vendor to build an online tool empowering global sites to create local recruitment materials with customized jobs, departments, and functional areas that were compliant with corporate branding.

Chicago, Illinois, US

• Miller Heiman Group provides consultancy services for improving sales performance and customer management excellence.
• Improved the visibility of the company's webinars and leadership training programs through the end-to-end development and management of marketing campaigns. Responsible for events and tradeshows, developed speaker.
• Developed and delivered innovative and effective marketing campaigns, with accountability for messaging, writing, creative, promotional offers, audience demographics, and sales education.

St. Petersburg, FL, US

• Planned and executed all marketing programs, including contractor and external vendors, and lead generation
• Significant projects include: Oversaw development of client Project Resource Center web portal, managed all marketing activities associated with two new product launches, and produced 8-minute product marketing video

Rooderpoort, Gauteng, ZA

• Managed all marketing strategic planning, corporate and product branding.
• Developed and maintained major marketing partnerships with software, e-commerce firms, public relations partner and other outside vendors.
• Supervised staff of on-site enrollment specialists.

Managed all marketing activities (writing, scripting, planning) for this small video production firm that specialized in infomercials.

Fairfield, NJ, US

Provided a full-range of public relations support (press releases, media pitches, event planning) for a broad range of industries.

Armonk, New York, NY, US

Worked on customer support line (“PartnerLink”) that provided product information and technical support to IBM authorized dealers throughout the United States.