Dawn Shines Email & Phone Number

San Diego, California, United States

Promoted to Business Relations Manager within my first year at the company, reflecting my quick adaptation and significant contributions.Managed 250+ Accounts: Oversaw relationships with top-tier clients, addressing their needs and resolving issues promptly, which led to a 21% customer base increase in the first year.Built and Maintained Relationships: Established and nurtured relationships with vendors and partners, enhancing collaboration and ultimately achieving a cost savings of 23% while maintaining superior customer service.Enhanced Client Engagement: Leveraged my Arabic language skills to enhance rapport and communication with our large Arabic-speaking clientele, improving satisfaction and loyalty.Resolved Conflicts: Mediated and resolved conflicts between clients and the company, maintaining positive relationships, preventing lawsuits, and ensuring continued business.Monitored Performance Metrics: Implemented and tracked key performance indicators (KPIs) to evaluate the effectiveness of business relations strategies and make data-driven adjustments.Negotiated Agreements: Successfully negotiated and closed deals valued at $X million, ensuring favorable terms and long-term partnerships.Presented Reports: Prepared and delivered comprehensive reports to senior management on business performance, client feedback, and strategic recommendations.

San Diego, California, United States

Bahrain

Reported directly to the CEO in managing office operations, which greatly improved overall efficiency of consultancy services, provided to small and medium enterprise clients.• Efficiently managed office equipment, inventory, and supply control.• Resourcefully managed logistics and local government compliance for all company events (e.g. focus groups, workshops, seminars).• Systematically maintained the CRM system and client services.• Coordinated the project flow between clients and freelancers to provide the scope of services required for the implementation of marketing plans (i.e. design, copywriting, web development, event coordination, public relations, signage), incurring a 95% satisfaction rating.• Negotiated procurement from local and foreign suppliers for office upkeep and company events, deducting at least $1000 from annual spending.• Spearheaded the development of all proposals and tender submissions.• Meticulously processed orders and oversaw billing and payments.• Coordinated the team’s calendar for coaching sessions, events, and meetings.• Collaborated with head consultant to quickly resolve customer complaints with appropriate action.

Bahrain

Efficiently ran an integrated support system for 5 divisions within a full marketing agency. The divisions were Public Relations, Events, Signage Production, Promotional Giveaways, and Film Production.• Reported to directly Managing Director, providing detailed progress reports for each division.• Supervised the hand-over of creative briefs to design studio and production, assuring quality and brand compliance.• Coordinated between division heads and client services to ensure timely execution of deliverables.• Managed logistics for press conferences, trade shows, and exhibitions.• Coordinated video shoot staff and locations.