Dawn Steehler Email & Phone Number

Manage a team of 6 project managers that coordinate and implement IT solutions - Billing, CRM and Retail for wireline and wireless telecom companies.

Senior Executive - President Calling Card Operations and Vice President Global Customer Operations.Responsible for; Technical customer operations including network planning, project management and implemenation for Carrier Business Unit. Calling Card Operations - full business unit responsibility - financial accountability, technical network and customer operation including call center management (staff located in Cedar Rapids, Iowa) Responsible for technical support centers… Show more Senior Executive - President Calling Card Operations and Vice President Global Customer Operations.Responsible for; Technical customer operations including network planning, project management and implemenation for Carrier Business Unit. Calling Card Operations - full business unit responsibility - financial accountability, technical network and customer operation including call center management (staff located in Cedar Rapids, Iowa) Responsible for technical support centers for carrier customer operations in Montreal, CN and London, UKResponsible for customer operations including billing and fulfillment operations, conferencing services and project managment, managing offices in Detroit, MI., Denver, CO., and Scotland, UK. Show less

Responsible for network design, traffic engineering, maintaining network cost based pricing models and service delivery for carrier services for the long distance business unit.

Network Optimization, Network Planning and Cost and Capacity Management.Technical management in access cost management, network optimization, traffic and database engineering and network planning.