Dawn Stoler Email & Phone Number

• Created the wholesale workflow and underwriting process.
• Developed Broker Approval Process
• Responsible for training of new underwriters
• Responsible for training of new employees for the Wholesale group.
• Investigated, reviewed and recommended new LOS system currently in place that accommodates both retail and wholesale lines of business.
• Manage underwriting turn times for both retail and wholesale.

• Oversaw daily operation for wholesale branch office that funded $100M in mortgage loan production per month.
• Trained, supervised and evaluated staff.
• Set performance objectives which resulted in reduction of overtime hours from 300 per month to 60 in just 30 days.
• Refined and implemented new file flow process which increased number of loans through the system by over 200 per month, reduced underwriting turn time from 5 days to 2, with no additions to the operations or sales staff.
• Communicated operational objectives to the sales team which enabled them to effectively communicate these changes to their broker partners.
• Set up, Underwrote and closed loans as necessary.

• Lead team of 7 underwriters to effectively underwrite mortgage loans to investor guidelines with minimal over all risk to the company.
• Redefined CRA (Community Reinvestment Act) mortgage programs enabling more low to moderate income borrowers qualified for the program.
• Responsible for communicating changes in underwriting guidelines to operations and sales staff.
• Part of system task force responsible for testing computer software program for implementation to all production staff members.
• Received VA SAR (Senior Appraisal Reviewer) designation which enabled me to underwrite Veterans Administration loans and review their appraisals.

Underwrote a minimum of 5 loans per day for both retail and wholesale.

Lead team of 10 employees that effectively processed, underwrote and closed mortgage loans while reducing post closing issues by 75% in a 4 week period and continued to maintain minimal issues going forward.Responsible for building laptops for the new loan officers and training for same.Laptop CoordinatorManaged point of sale technology integrations for.