Dawn Sturges Email & Phone Number

City Of London, England, United Kingdom

A business change manager/Head of Operations/Programme/Project Manager with proven expertise in establishing new managing agencies and branches, along with implementing large-scale organisational change, process improvement and regulatory projects, based within a global environment.

City Of London, England, United Kingdom

• Advised on the development of the operating and governance model to support client growth.Key Achievements:
• Articulated Asta Managing Agency's capability to Lloyd’s in response to their review of resource, operational and governance capabilities, underwriting performance management, financial crime, and operational & cyber.
• Obtained approval and funding for the implementation of a Governance, Risk and Compliance system, with subsequent project management of the Risk & Control Self-Assessment module development

City Of London, England, United Kingdom

• Provided change management consultancy for both SiriusPoint International and Sirius International Managing Agency (SIMA). Key Achievements:
• Programme managed the transition of SiriusPoint London in separating the UK Branch and SIMA, in preparation for the sale of SIMA
• Programme managed the Brexit suite of projects, which included:o Establishing a Third Country Branch in London for SiriusPoint International, which involved developing a Target Operating Model, governance structure.
• Established an underwriting division on the Lloyd’s China platform
• Implemented a project management framework and established a Project Management Office, monitoring all SIMA projects, managing the work of the Project Management Office Analyst and chairing the SIMA Change Committee
• Established and deputy chaired the SIMA Operations Committee, reporting the output to the SIMA Executive and SIMA Board

City Of London, England, United Kingdom

• Refined the daily operations of AMA, ensuring alignment to strategic goals and regulatory requirements.Key Achievements:
• As a member of the Change Committee, oversaw multiple projects and the Asta Change Framework
• Ensured teams met their regulatory submission deadlines, promoted cross functional communication and collaboration as Deputy Chair of the Operations Committee
• Provided operational reports and dashboards to the AMA Board, Executive Committee, Syndicate Boards, Change Committee and Operations Committee
• Member of four syndicate boards
• Chaired the Pillar 3 Working Group, monitoring progress and transitioned the Pillar 3 project to BAU

City Of London, England, United Kingdom

• Advised on and supported the successful establishment of a Lloyd’s Managing Agency.Key Achievements:
• Developed a process model, including the documentation and implementation of new processes
• Created a Solvency Operating Model. Project managed all SII workstreams, chaired the SII Working Group, produced Lloyd’s SII Evidence Templates, developed and rolled-out a SII training plan
• Completed Lloyd’s Minimum Standards Self-Assessment Templates
• Developed a SharePoint documentation system
• Drafted the Validation Report

City Of London, England, United Kingdom

• Defined, managed and delivered claims projects to improve the claims process meeting claims controls and standards. This involved conducting pre-project investigations, writing project initiation documents, producing.
• Defined and implemented a central repository within Access for managing service providers, determining due diligence, contract and audit requirements
• Analysed and produced options for a business process for US Professional Liability Claims Reporting. This included analysing state and federal regulatory requirements, identifying data to be captured for reporting.

City Of London, England, United Kingdom

• Implemented SII Requirements to a BAU statusKey Achievements:
• Analysed Solvency II requirements, designed, documented and implemented changes required in business processes to meet those requirements
• Defined and tracked all deliverables and key milestones through the production and monitoring of project plans to close gaps. Challenged progress and raised issues when necessary
• Co-ordinated dependencies across workstreams
• Identified, recorded and monitored risks and issues, along with developing and implementing remediation actions
• Produced management information and reported on the status of deliverables to working and management groups

City Of London, England, United Kingdom

• Project managed the implementation of Solvency II requirements across all workstreams.Key Achievements:
• Tracked and reported progress against requirements both internally and externally with Lloyd’s by the production of evidence templates and self-assessment scores
• Identified gaps in the business process against the requirements, tracked and implemented corrective action to close the gaps e.g. the review of the ORSA and links to the business planning process
• Facilitated challenges on reported progress across the business
• Scoped and controlled the independent assurance process
• Defined and managed the set-up of a documentation management and indexing system to meet requirements

City Of London, England, United Kingdom

• Developed a managing agency for Syndicate 1955.Key Achievements:
• Created a target operating model
• Migrated key functions from a turn- key agency and established in-house, ensuring all compliant with Lloyd’s Franchise Standards
• Conducted a feasibility study and produced a cost benefit analysis for the purchase of a process mapping tool and subsequently implemented the tool
• Developed a business process model, which included identifying, creating and mapping all business processes
• Managed external process consultants

City Of London, England, United Kingdom

• Managed a programme of business process re-engineering accounting, reporting & money movement projects, including the Global Coverholder Review, electronic claims files (ECF), accounting & settling (A&S), the.
• Scoped all projects for Market Operations & North America
• Produced and maintained all project management documents in accordance with the project management lifecycle; project plans, risks & issues logs, stakeholder plans and communication plans
• Chaired Steering Group and project team meetings
• Managed business analyst, subject matter expert resource and stakeholders
• Facilitated workshops to identify options for the efficient receipt of information from the market to Lloyd’s and the handling and storage of the data

City Of London, England, United Kingdom

Managed all business change related activities across three underwriting platforms to implement an Insurance Ledger systemKey Achievements:- Facilitated workshops to re-engineer business processes, documenting finance ‘as is’ processes, encouraging and identifying process improvements, and documenting end to end ‘to be’ Finance processes using Pro Vision.

City Of London, England, United Kingdom

Provided external consultancy to transform Finance business processes in order to realise short-term efficiencies, reduce risk associated with people-dependent processes and realise efficiencies associated with relocating staff to lower cost centres, including the transfer of processes from a number of European countries to the UK.Key Achievements.

City Of London, England, United Kingdom

Provided external consultancy as a Business Process Re-Engineering Analyst; making significant, radical and inventive improvements to underwriting processes from a holistic perspective to existing methods of working and organisational structure.Key Achievements:- Produced Terms of Reference for the Underwriting Review- Documented current state processes in.