Responsible for leading cross-functional teams in the successful delivery of complex projects, consistently meeting or surpassing project milestones and objectives. • Develop and execute comprehensive project plans, allocating resources for cost-effective project delivery.• Identify potential roadblocks and implemented measures to ensure project success, even in challenging environments. • Collaborate with clients and development teams to create comprehensive web development specifications. • Conduct stand-up meetings using Visual Studio to oversee the scrum board, ensuring smooth progress toward established deadlines, and conduct thorough testing of web applications.

Responsible as subject matter expert in data mining, cleaning, and validation to ensure the reliability of customer-centric insights derived from a complex global data set. • Delivered customer journey insights and recommendations for various segments like region, country, and business unit. • Crafted compelling and effective customer satisfaction campaign emails and surveys including A/B testing for optimizing response rates.• Established monthly infographic report providing a concise and captivating overview of NPS results. This report was adopted by the entire team as a standard format for presenting results.• Produced comprehensive analysis on targeted segments to accurately monitor and measure notable shifts in product or country performance enabling offer focused recommendations for improvement based on specific areas of concern.• Developed dashboards and ad-hoc reports on customer satisfaction and NPS trends and insights to monitor progress and support Executive staff in achieving annual bonuses.• Fostered strong stakeholder relationships through open communication and project timelines to fully revamp the annual partner survey to produce enhanced insights, transforming results from a negative score of -23 in June 2022 to a positive score of +11 in April 2023. Implemented a comprehensive clean data requirements document, resulting in a significant reduction in bounced emails.• Acted as a key participant in the transition of the VoC platform from Medallia to Rant & Rave for 14 countries with 11 languages. Project began Jan 1, 2019 with a new survey launched by May 1, 2019.• Improved survey period from quarterly to monthly.• NPS Scores improved from +11.2 in Q1 2017 to +21.6 in Q1 2019.

Served as a subject matter expert, bridging the gap between the business and technology teams, fostering effective collaboration across all departments to drive efficient and successful product outcomes. • Advanced analytical skills to the table, excelling in data research and quality assurance. • Nurtured robust relationships to optimize procurement opportunities, ultimately boosting revenue for both Compass and its external clients.• Final project to fully re-write the in-house supply chain software that houses over 700 distributor and manufacturer contracts and processes approximately 22 million rows of financial transactional data each month. This rewrite optimized Foodbuy’s key objective to drive supply chain efficiencies.• Helped select automated testing software. • Assisted the BA/QA group in establishing new processes and procedures for transition from waterfall to agile methodologies. These processes were rolled out to four additional in-house products.• Manually tested a critical software enhancement that automated identifying financial opportunities and maximized procurement compliance for buyers. Exceptionally complicated testing involved comparing over 700 manufacturer contracts against multi-million rows of transactional data.

Considering the extensive transactions spanning complex mapping and data sets, reviewed monthly invoices for accuracy in billing, particularly for major companies such as Kraft, Kellogg’s, Tyson Foods, and Coca-Cola.• Identified, developed, and implemented processes to maximize QC efficiency. • Created and conducted training classes to establish consistent QC procedures.

Managed Foodbuy customer relationships, analyzing spending against manufacturer and distributor contracts to reduce food service costs, offering cost-saving recommendations, and implementing procurement strategy changes.• As a foodservice procurement agent, represented five clients whose portfolios generated over $5M in annual revenue.

Managed a team of 11 employees across 3 processes. Closely worked with IT to develop technology designed to streamline processes. Participated in requirement gathering, EDS reviews, and User Acceptance Testing. • Initiated an enhancement to internal software which automated the deviated contract release process and reduced staffing by one FTE. Assisted with requirements, testing, and implementation through completion of the project.• Developed and implemented process improvements for statistical trending and goals. Manufacturer invoice discrepancies were reduced from 85 to 35 per month with an average day open reduced from 22 to 10 days.• Established a scorecard which identified the timeliness and accuracy of change requests submitted.• Increased price audits from 16 to 57 distributor houses in nine months. The addition of these audits generated approximately $500K in recurring annual revenue.