Spearheaded project coordination for electric mobility infrastructure projects, ensuring timely completion and efficient allocation of resources.Managed communication between cross-functional teams, vendors, and clients, ensuring alignment with project goals and milestones.Maintained project schedules, tracked deliverables, and provided comprehensive status reports to stakeholders, leading to a high project success rate.Collaborated with senior management to optimize workflows, reducing project delivery times.Ensured compliance with industry standards and best practices, enhancing project quality and client satisfaction.

Provided executive-level support by managing schedules, coordinating meetings, and preparing detailed reports and presentations.Assisted in the planning and execution of regional educational initiatives, impacting over 200 institutions across multiple states.Handled confidential documentation and communications with utmost professionalism, contributing to the smooth operation of the board.Streamlined office processes, reducing administrative overhead through the implementation of new systems and tools.Managed travel arrangements and organized high-profile events, fostering effective collaboration among educators and policymakers.

Supported multiple departments by handling a broad range of administrative tasks, including scheduling, correspondence, and data entry.Created and maintained comprehensive records and reports, improving data accuracy and accessibility for decision-making.Played a key role in customer service by addressing inquiries, resolving issues, and ensuring a positive experience for clients.Implemented organizational changes that improved office efficiency.Coordinated training sessions for technicians, leading to improved technical performance and customer satisfaction.

Handled high-volume inbound and outbound calls, consistently meeting key performance indicators (KPIs) such as call resolution time, customer satisfaction scores, and call quality metrics.Provided technical support for AT&T account holders and resolved account inquiries, including for small business clients, ensuring first-call resolution and exceeding service-level agreements (SLAs).Consistently scored in the top tier on monthly quality scorecards by adhering to call scripts, maintaining professionalism, and demonstrating excellent problem-solving skills.Served as floor lead, managing escalated calls, training new hires, and supporting team members to achieve their performance goals.Excelled in multitasking and managing customer interactions in a fast-paced environment, contributing to overall team performance and high customer satisfaction ratings.