Dawn Wang Email and Phone Number
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Respected and performance-driven Operations Leader with broad experience in accelerating Supply Chain & Operations as a service, with emphasis on digital transformation and process automation. Serving as an Executive Partner in pursuing excellence in business and process transformation goals, strategies and objectives.Demonstrated background in building versatile, efficient teams with a common vision, and establishing strong collaboration standards across the organization. Passionate about applying proficiencies in strategy development, process improvement and complex problem solving to dramatically reduce cost, increase revenue, and consistently improve customer satisfaction. Collaborative team leader with a history of meeting stringent deadlines and goals. International business expertise supported by a background in working overseas. Leader with experience managing global teams with global responsibilities. Domain Expertise- Customer Service- Business Process Management (Pega BPM)- Digital Transformation / Automation- Logistics / Reverse Logistics- Supply Chain Management- Process Optimization- Quote to CashLeadership Strengths- Alliance Partnerships & Vendor Management- Analytical & Critical Thinking- Budget Management- Building & Leading High-Performance Teams- Business Architecture- Consultative & Persuasive Negotiator- Cross-Functional Collaboration & Team Management- Executive Communication & Presentation Skills- Metrics Development- Program & Project Management - Stakeholder Collaboration & Accountability- Strategic Direction, Planning & Implementation- Vendor Management / Client Relation
Brava Home Inc.
View- Website:
- bravahome.com
- Employees:
- 25
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Chief Of Business OperationsBrava Home Inc.California, United States
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Vp Of Customer Success And OperationsBrava Home Inc. Oct 2018 - PresentRedwood City, California, UsResponsible for the strategy, build-up and execution of Customer Success at Brava. Scope includes customer support, onboarding, retention, and inside sales. Oversee retail and lab operations.
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Global Service Owner, Business Architect - Customer Partner ExperienceCisco Systems Mar 2012 - PresentSan Jose, Ca, Us- Own the business & operational strategies for Order Management and Quoting Services within Cisco’s Customer Service organization. Manage $37M annual operating budget, which represents approximately 1,300 employees & outsourced agents. -Define the scope of the service, set KPI and cost-to-serve to maximize customer experience. -Manage engagement strategies with cross-functional teams including IT, Supply Chain, and Finance in driving process simplification, improving customer experience.-Lead a diverse, global team of Process Managers with focus on driving individual and team performance and developing new skills- Serve as a champion for multiple Six-Sigma Black Belt and Green Belt projects to drive process efficiencies and cost reductions. Business Architect 2015 - 2017-Served as the Business Architect owning responsibility for the digital transformation of the Customer Partner Services organization.- Oversaw the evaluation and implementation of Workforce Intelligent tool that measures productivity and identifies automation opportunity, and managed the rollout of robotic automation capability across the organization. -Led a team in transforming and automating core processes using Pega, resulting in up to 93% efficiency and cost reduction of >$5M annually.-Built intelligent case routing using text analytics using innovative decision management system approach to improve speed and quality of service to customers and partners. -
Senior Manager, Enterprise Business Operations, Cisco Development OrganizationCisco Systems Mar 2010 - Feb 2012San Jose, Ca, Us
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Senior Manager, Supply Chain ManagementCisco Systems Mar 2006 - Feb 2010San Jose, Ca, Us
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Senior Manager, Logistics And Reverse LogisticsPalm Mar 2002 - Mar 2006Santa Clara, California, Us
Dawn Wang Skills
Dawn Wang Education Details
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University Of California, BerkeleyOperations Research & Industrial Engineering -
Cornell UniversityOperations Research And Industrial Engineering
Frequently Asked Questions about Dawn Wang
What company does Dawn Wang work for?
Dawn Wang works for Brava Home Inc.
What is Dawn Wang's role at the current company?
Dawn Wang's current role is Chief of Business Operations.
What is Dawn Wang's email address?
Dawn Wang's email address is li****@****hoo.com
What is Dawn Wang's direct phone number?
Dawn Wang's direct phone number is +141586*****
What schools did Dawn Wang attend?
Dawn Wang attended University Of California, Berkeley, Cornell University.
What skills is Dawn Wang known for?
Dawn Wang has skills like Supply Chain Management, Vendor Management, Strategic Planning, Leadership, Operations Management, Manufacturing, Budgets, Strategy, Cross Functional Team Leadership, Management, Logistics, Process Improvement.
Who are Dawn Wang's colleagues?
Dawn Wang's colleagues are Jenny Feix, Jon Thoms, Elva Huang, Carl Grossman, Jenny Feix, Abdinasir. M. Dadle, Milos Krstic.
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