Specialty leather retailer.

Specialty Ladies Bridal and Eveningwear Retail BusinessEnsure excellent customer service, both internal andexternal, through communication, personal training and coaching.Store maintains a 96% in customer service rating against company average of 81%Maintain strong sales focus-Store 30% increase to last year against company 12% increase to last yearEnsure compliance with company credit card/rewards points program. Strong visual merchandising skills either with or without guidelines. Store maintains flow of merchandise by dept and color. Window displays are at the discretion of the store manager.

Store maintained in the top 10 of the KPI out of 136 stores. Network, recruit, interview and hire managers and core staff within the region.Served as a district trainer providing toolsnecessary to become productive assets to the organization.Manage multiple locations within the district.Maintain personnel files and electronic database.Designed, organize and coordinate companytraining events, including creating district contests.Ensure excellent customer service, both internal andexternal, through communication, personal training and coaching.Maintained high visual merchandising standards. Mentor/resource for all managers within region.Reduced loss to improve company profits, with high loss prevention standards. Relocated to a high shrink store and succeeded in reducing the loss from 5.21% to 0.86%.