Dawn Watson Email & Phone Number

Scottsdale, Arizona, United States

• Oversee full-cycle recruitment across multiple states, filling an average of 100 positions per month.• Maintain an average time to hire of 8 days, exceeding company goals.• Achieved a 95% fill rate for roles through proactive candidate sourcing and collaborative partnerships with hiring managers.• Cultivated a diverse candidate pipeline; sourced 96% of filled roles through direct outreach.• Increased the percentage of diverse hires by 15%, maintaining a 93% retention rate for… Show more • Oversee full-cycle recruitment across multiple states, filling an average of 100 positions per month.• Maintain an average time to hire of 8 days, exceeding company goals.• Achieved a 95% fill rate for roles through proactive candidate sourcing and collaborative partnerships with hiring managers.• Cultivated a diverse candidate pipeline; sourced 96% of filled roles through direct outreach.• Increased the percentage of diverse hires by 15%, maintaining a 93% retention rate for new employees after three months. Show less

Cedar Park, Texas, United States

• Led recruitment efforts for a new store launch within a two-month timeframe, ensuring timely staffing.• Enhanced applicant pool diversity by 25% through effective relationship management and outreach strategies.• Developed marketing initiatives that resulted in 92% of hires receiving positive performance evaluations within three months.• Trained employees in best practices for reducing shrinkage and managing unit variance, leading to a 35% improvement in inventory accuracy scores… Show more • Led recruitment efforts for a new store launch within a two-month timeframe, ensuring timely staffing.• Enhanced applicant pool diversity by 25% through effective relationship management and outreach strategies.• Developed marketing initiatives that resulted in 92% of hires receiving positive performance evaluations within three months.• Trained employees in best practices for reducing shrinkage and managing unit variance, leading to a 35% improvement in inventory accuracy scores during audits.• Conducted training sessions for 25 employees on customer experience tools, resulting in a 15% increase in customer satisfaction scores within 30 days. Show less

West Hollywood, California, United States

• Co-managed the development and implementation of a comprehensive Quality Assurance program, improving agent effectiveness by 15%.• Analyzed complex escalations, leading to a 20% reduction in escalation rates within three months.• Monitored key quality metrics, achieving a 90% service excellence delivery rate for both internal and external clients.• Fostered a culture of exceptional service, resulting in a 15% increase in customer satisfaction and a 30% boost in team performance… Show more • Co-managed the development and implementation of a comprehensive Quality Assurance program, improving agent effectiveness by 15%.• Analyzed complex escalations, leading to a 20% reduction in escalation rates within three months.• Monitored key quality metrics, achieving a 90% service excellence delivery rate for both internal and external clients.• Fostered a culture of exceptional service, resulting in a 15% increase in customer satisfaction and a 30% boost in team performance metrics Show less

West Hollywood, California, United States

• Conducted 5 training sessions, engaging up to 25 employees, and achieving a 93% satisfaction rate based on call monitoring and feedback.• Maintained educational materials, including curricula, manuals, and presentations, resulting in a 30% increase in employee understanding of product knowledge, company policies, and customer service protocols as measured by post-training assessments.• Facilitate a seamless transition to Customer Service Managers after the initial 30 days, achieving a… Show more • Conducted 5 training sessions, engaging up to 25 employees, and achieving a 93% satisfaction rate based on call monitoring and feedback.• Maintained educational materials, including curricula, manuals, and presentations, resulting in a 30% increase in employee understanding of product knowledge, company policies, and customer service protocols as measured by post-training assessments.• Facilitate a seamless transition to Customer Service Managers after the initial 30 days, achieving a 20% increase in first-call resolution rates.• Identified improvement areas for employees and implemented targeted training methods, resulting in a 20% increase in key performance metrics, such as first-call resolution or customer satisfaction scores. Show less

West Hollywood, California, United States

• Engaged with customers to resolve their needs, achieving a 95% first-call resolution rate over the past year.• Exceeded targets with an average handle-time of 2 minutes and achieved a customer satisfaction score of 96%.• Handle a high volume of inbound and outbound calls, emails, and chats from customers, averaging 100+ interactions daily, responding to inquiries, concerns, and feedback with a 90% response rate within 24 hours.• Logged customer interactions accurately, resulting… Show more • Engaged with customers to resolve their needs, achieving a 95% first-call resolution rate over the past year.• Exceeded targets with an average handle-time of 2 minutes and achieved a customer satisfaction score of 96%.• Handle a high volume of inbound and outbound calls, emails, and chats from customers, averaging 100+ interactions daily, responding to inquiries, concerns, and feedback with a 90% response rate within 24 hours.• Logged customer interactions accurately, resulting in a 15% reduction in follow-up inquiries. Show less

Irvine, Ca.

• Designed and rolled out new incentives that boosted our employee retention rate by 15% over the past year and cut turnover by 20%.• Developed training sessions that increased customer satisfaction scores by 25% and lowered average handling time by 15%.• Worked with sales and marketing to cut customer issue resolution time by 30%, improving overall satisfaction.• Set clear performance goals, resulting in a 20% boost in call resolution rates and 95% of our targets being met.