Dawn Waxon Email and Phone Number

Business Operations Analyst, Cost Basis• Monitor and updates Cost Basis Reporting Service data• Process date of death step up requests• Process tax lot edit requests from shared email box • Works closely with Tax team on 1099 correction requests• Clean-up efforts related to reconciliation and research requests• Collaborating with various teams internal & external on adhoc issues and enhancements

• Research and resolve production requests accurately and timely• Provide customer service to internal departments and external customers regarding production issues• Create banners and service alerts within department guidelines• Work with Project Analyst team to support projects and provide testing and training• Rotate on-call duties for after hour and weekend coverage

Managed Financial Operations Center - researching, reconcilement and call center specialists.• Complete bank reconcilements, auditing and reporting for bank• Call center for bankers to assist with policy and procedure questions for all branch Personnel• Monthly statistics and reporting on department volumes, productivity and procedure updates• Monthly one on ones, biweekly staff meetings, coaching and semi-annual reviews

Managed daily operation of Research and Reporting teams. Provided leadership and direction to thirteen staff members to meet department service levels and increase productivity.• Provided legal research for paralegals within strict guidelines for IRS, Grand Jury subpoenas and court orders• Processed daily garnishment and levy requests within state guidelines to ensure correct entries from customer accounts and general ledger entries • Completed daily research requests submitted by bankers to assist customers with questions and issues on their accounts• Accurately processed Decedent Requests, Affidavit of Collections and Federal Withholding entries and balancing• Processed customer account deposit and loan verifications• Completed research, verification and submission to states for Unclaimed Property • Tax reporting for 1099-MISC, 1042-S, W-9/W-8 collection

Managed daily operation of Loan Intake and Imaging departments. Provided direction to twenty staff members regarding daily production and work quality.• Increased productivity 23% by instituting revised department policies and procedures• Created new tracking system for Intake team• Implemented an innovative auditing system• Worked effectively with vendors to ensure newly-developed processes were implemented

Provided leadership, guidance and promotion recommendations for twenty-three employees. Ensured filing of all Suspicious Activity Reports with the Financial Crimes Enforcement Network within thirty days of detection.• Identified issues and provided enhancements to programming through compliance testing, analysis of audit reports and interaction with compliance officers• Assisted in the maintenance and development of compliance programs with appropriate internal controls, policies and procedures, communication and monitoring• BSA/AML/ OFAC/USA Patriot Act rules and regulations