Dawn Windsor Email & Phone Number

Columbia, Maryland

• Manage all phases of projects for large scale datacenter infrastructure and enterprise cloud applications• Organize and engage global teams operating in multiple time zones• Schedule resources for tasks throughout the lifecycle of both short and long term projects• Consult with subject matter experts of varying technical disciplines to accurately account for all aspects of a project• Conduct in depth collaborative meetings between team members and project stakeholders• Coordinate environment upgrades for Oracle applications, Oracle Databases and core datacenter infrastructure. • Manage large scale technology refreshes for core datacenter infrastructure and customer environments. • Manage migration projects for high profile customers.• Report weekly project status to executive management.• Document and archive project artifacts.

Columbia, Maryland

• Manage projects for new customer implementations• Schedule multiple resources per implementation and act as a point of escalation for issues which develop before, during and post installation• Plan and organize numerous application installs occurring simultaneously• Prepare weekly reports for scheduled resources on site• Act as the primary liaison between internal business and implementation units• Organize, manage and direct conference calls between customers, sales and implementation business units

Columbia, Maryland

• Receive incoming customer support calls for hotel application software• Document, research, and resolve customer support issues• Remotely resolve issues utilizing remote support software• Handle escalated and priority issues for specific areas of the application• Perform entry level troubleshooting and maintenance on Oracle Databases including database backups and restores

Owings Mills, Maryland

• Oversaw all front desk activity • Trained new front desk staff• Responsible for handling hotel’s daily financial transactions • Organized and devised front office meeting • Created reservations for VIP guest• Organized weekly meetings with Front Office Manager to discuss font desk activity.