• Manage Backhaul delivery for 353 new circuits. Managed Testing and verification of Circuit delivery.• Manage Delivery and installation of Network Interface Devices across 353 remote locations.• Monitor Project Progress and complete reporting. Maintained Project Mgt Plan.• Lead Point of Contact between Functional Teams and Stakeholders.• Collected Requirements and helped identify task duration for the Project Planning phase.• Remote Employee with minimal supervision.

• Managed and maintained performance on Cellular Base Stations across Northern Arizona.• Scheduled and managed external vendors to perform upgrades and maintenance.• Managed changes to existing equipment, new additions or upgrades and new site builds.• Managed change tickets and coordinated communication efforts.• Created and implemented a company wide preventative maintenance program.• Created and implemented a Web Based Knowledge Base Training System for areas of Operations. • Created and implemented a spare parts Inventory tracking system for Northern Arizona.• Managed and organized RMAs for Northern Arizona including inventory tracking/replacement.• Managed adding External Alarming to all of the Northern Arizona Cellular Base Stations.• Developed customer relations initiatives increasing team efforts across functional areas.• Offered high level technical support to troubleshoot outages/customer experience issues.• Managed a BUU Separation for 76 sites on the Navajo Nation.• Managed Deployment and Installation of 60 Routers on Navajo Nation.

• Proactively used monitoring tools (alarms, trending graphs) to determine production issues. • Performed Troubleshooting on various cellular platforms (Lucent, Nokia, ZTE).• Served as liaison between various support groups during system outages.• Check in/out Vendors and Field Technicians from cell sites. • Dispatch telephone and power companies for troubleshooting and repair.• Use trouble ticketing system to alert company staff to outages and alarms.• Troubleshoot T1's and MW Backhaul.• Promoted to Field Technician after 6 months.

• Worked with Small-Medium sized Businesses to see where they are losing money due to inefficient processes. • Identify successful technical and operational processes and create systems for replication. • Created Operations Manuals and managed new process implementation. • Worked with small businesses to analyze training needs, develop training materials and programs.• General IT and Technical Support.• Managed Projects, coordinated meetings and aided in picking up “dropped balls”.

Lead pilot program for a new franchise company that provides high end equipment rental and event planning services. • Created Operations and Sales/Marketing Manuals.• Set up and maintained the company’s IT Department.• Safety SME and Expert Witness––represented the industry in legislative meetings. • Grew the company 50-60% every year until it was profitably sold in 2012.• Designed, managed and sold Event Inventory Scheduling Software to the Inflatable Industry.• Designed Cleaning Products specific to the Inflatable Amusement Industry.• Full P&L responsibility for operations, project sales, oversight, risk management.• Designed and manufactured Inflatable Amusement Equipment.Specialties and Certifications:Large Event Project ManagementExecutive Event Production and ExecutionInternational Speaker – Business Marketing, Management and Safety Inflatable Amusement SafetyAmusement Safety Expert WitnessSIOTO Certified Inflatable OperatorSIOTO Advanced Inflatable OperatorIALEI Certified Inflatable InspectorOrdained Minister - Celebrity Themed Wedding Ceremonies

Initiated, planned, executed, monitored and closed 5 year project to deploy an International training system company wide. Created self-directed web based training (WBT) for critical tasks, job duties and responsibilities for operational and sales functions. Developed systems for replicating processes through instructor led and automated WBT programs, technical writing, operations manuals, and positional testing systems. Established systems for employee on-boarding and developed career training paths for those wanting to cross-train and transfer to other functional areas within the company. • Lead Project Manager for International Training Initiative. • Increased job function and knowledge across the company by implementing process standards. • Implemented, Supported and managed the company Intranet. • Provided Top Tier Help Desk Support for Operations.• Served as point of contract between end users and programmers.Certifications and Qualifications: Microsoft TrainerMicrosoft Visio and Microsoft ProjectSiebel Applications (proprietary software)Progress Applications (proprietary software)Web Based CRM SoftwareWeb Conferencing SoftwarePhotoshopMacromedia CaptivateVideo Capture and EditingVoice Capture and EditingHTMLDell Certified Systems EngineerMicrosoft Certified Professional (OS and Office)A+ CertificationVoIP Web Portal Web Based HTML EditorsCold Fusion HTML EditorTrain the Trainer – Adult Learning StylesNLP Master PractitionerLeadership DevelopmentCommunication Styles