· Register guests into Opera computer system by getting financial and personal information.· Provide guests information regarding the hotel and recreational resources in the area.· Resolve customer complaints and concerns within scope of authority.· Create and distribute informational materials to guests, visitors, and staff.

· Lead engaging and informational tours with up to 14 guests for 12-hour tours.· Develop and present wildlife, geology, culture, and historical information to guests.· Provide an entertaining, storytelling approach to visitors with accurate information.· Adjust tours to benefit the requests of the guests focusing on timing and capabilities.· Safely drive a 14-person van including maintaining, cleaning and re-stocking for next use.· Transport and guide 24 guests on all-terrain vehicle for multiple three-hour tours per day.· Maintain the timing of tours throughout the day and provide wildlife safety for guests.

· Register guests into Opera computer system by getting financial and personal information.· Provide guests information regarding the hotel and recreational resources in the area.· Manage nightly financial reports regarding occupancy and retail purchases.· Supervise other full-time night auditors.· Resolve customer complaints and concerns within scope of authority.· Handle radio and Microsoft Teams communication with different departments.· Create and distribute informational materials to guests, visitors, and staff.· Handle emergencies and security during overnight hours.

· Register guests in Jonas computer system.· Provide quotes for room rates and up-sell reservations.· Provide tour excursions and park information to visitors including wildlife safety.· Encourage and inform visitors to respect the rules and policies of Denali National Park.· Provide administrative support for financial, booking and room reservation systems.· Provide general area knowledge to callers and walk in guests regarding park activities.

· Provide customer service and support before, during and after show to touring musicians.· Anticipate and respond to artist’s specialty requests.· Set up dressing rooms per touring contracts and management requests.· Manage workflow and supervision of team of interns.

· Create and implement digital marketing campaigns across large healthcare systems.· Present complex technical and digital marketing information to management and colleagues.· Supervise staff and project manage multi-departmental teams.· Manage digital assets during disasters to ensure community gets pertinent safety information.