* Supported multi-channels of communication with all levels of donors and prospective donors, which included inquiries and requests made via phone, website, email, and mail correspondence.* Executed routed communication assignments and entered actions into Raiser’s Edge database (DB) for public relations concerns and general ministry inquiries.* Facilitated one-time, recurring, updates, and cancellations related to donations and submitted them to the internal processing team.* Supported donors through prayer requests, occasional spiritual counsel, encouragement, and provision of additional resources, as needed.

* After serving as a volunteer coach since Feb 2021, offered job to revamp existing processes. Successfully launched new training processes within desired 30-day timeframe that consisted of the self-paced completion of a blend of videos, online assessments, supplemental text resources, and on-the-job mock and real chat assessments.* Created various resources and utilized several software tools for the completion of new onboarding training program for Evangelism coaches. Website re-design done using Wix, training videos created with SnagIt 2021 uploaded to Vimeo, and technical user guides and additional supplemental resource pdfs created with MS Word and MS Publisher.

* Incubation FastTrack Manager (FM) for Microsoft Defender and Office 365 Advanced Threat Solution (ATS) products responsible for increasing customer adoption of its Microsoft Defender security product by presenting Business Value decks to various organizational security and IT Directors.* Facilitated and managed online engagements with customers and engineers (FEs) by providing them with technical call notes, coordinated calendars, emailed internal and external meeting invites, published customer agendas, and managed the time during each customer's call via Microsoft Teams software.* Exceeded timeline goals or ring levels in temporary role as team's Incubation FM.

* Remotely communicated and managed Treasury’s end-of-life software migration project for large corporate banking clients through its completion.* Co-ordinated with internal banking teams, such as client education and technical data transmission, to create task items and/or resolve issues related to the software migration project.* Researched existing client’s data by accessing Microsoft SharePoint files and other internal applications prior to setting up bridge conference calls between internal resource teams and Treasury client personnel.

*Managed an annual IT departmental budget, purchased, and configured all desktop and PC mobile hardware. Administered and provided end-user support for all software and enterprise database applications, ESI digital/IP phones, and phone and web content support to online givers.* Diagnosed and timely resolved all technology-related problems for the organization, including managing its SPAM reputation with primary Internet Service Providers utilized by its membership.* Trained, administered, and designed software classes and curricula to address all levels of organizational training needs for approximately 50 staff personnel. In addition, designed training evaluations and adapted to feedback received from participants.* Led various database and software application improvement projects for all areas of the organization, which included: application upgrades (including MS Office suite), new implementations, replacement and retirement of existing applications, process and application design changes, data migrations, Shelby church management enterprise DB modular add-ons/upgrades, and integration with new banks for check-scanning for direct deposits, installation of new third-party payroll applications and time-clock hardware, community gym check-in and registrant DB, and replacement of Shelby DB with fully cloud-based DB solution.* Hired and collaborated with network consultants and managed service providers to strategically determine future technical project timelines for the organization.

PeopleSoft HRMS IT Systems Manager/Analyst - Applications DevelopmentBristol Hotel Management Corporation – Dallas, TX* Administered daily support of PeopleSoft 6.0 HRMS, Payroll, and Benefits for home office and for managed property offices. Tested SQR programming and new design interfaces.* Trained help desk technicians to support upgrades and new releases of PeopleSoft 6.0 applications as well as provided them with instructional technical-support guides.Information Technology Services Professional (ITSP) InstructorComputer Learning Centers, Inc. – Garland, TX * Daily trained/taught classes for beginner computer, MS Access, and career development curricula to all ages of students in class sizes that ranged from 18-30 pupils. Lead Technology TrainerComp USA, Inc. Mesquite Store Training Center -- Mesquite, TX* Trained customers daily by utilizing Comp USA software curricula as well as customized training courses for on-site, dedicated, corporate and off-site classroom instruction in Microsoft, Internet, and Accounting software applications.Senior Management Information Technology ConsultantErnst & Young LLP – Irving & Houston, TXPRIMARY E&Y ENGAGEMENTS:Human Resources Team Lead - ConsultantHouston Industries, Inc. – SAP HR 4.0 Due Diligence engagement* Led the client team in defining process requirements and performing gap analysis of SAP-HR 4.0 functionality.* Trained project team on SAP-HR, specifically in the Personnel Administration, Benefits, Planning & Development, Time, and Payroll modules.Human Resources Co-Team Lead of HR, Payroll, and Benefits modules - ConsultantOklahoma Gas & Electric/Enogex, Inc. – SAP 3.0D+/DB2 6000 Implementation* Led, trained, and directed the client teams in the planning, design, configuration, and testing of the Benefits module, Benefits-Payroll integration, and Personnel Admin-Payroll integration.* Awarded the Ernst & Young LLP Excellence Award for work done at this client.