Dawn Kibbe Email & Phone Number

Coordinate all collection activities for domestic and global customers; including complex contracts, working with high profile global organizations, such as Ministries of Health and others. Also, internal change agent utilizing Lean Six Sigma and Change Management methodologies.Ensure accurate customer billing in addition to ensuring customer, contract, and country specific requirements are handled appropriately while mitigating risk and cost to own organization. Provide high attention to detail of requirements. Additionally, I identify and research incoming international payments.Successfully worked on major project with cross-divisional teams converting order-to-cash functions from MAS500 system to PeopleSoft and implementing several new system and process enhancements; providing an improved customer experience and streamlined processes.

Team lead, providing support to all international customers and sales team. Responsibilities included providing customers with product information, sales support, collections, processing customer orders, ensure invoices and products met customer specifications, preparing pro forma and commercial invoices, working with customer's carriers/freight forwarders for international shipment of orders, providing necessary export documents as support (e.g. obtaining certificates of origin, shipping documents), providing documents to obtain payment via letters of credit, creating and compiling monthly reports, meeting with customers abroad to enhance customer relationships, providing world class customer service while minimizing risk and exposure to company.Also, led team to centralize accounts receivable process to central office and successfully led team during major Oracle 11i system upgrade.

Primary responsibilities included supporting customers and sales teams; including Mass Distributors, Latin America and Jamaica markets, GSA/Federal clients and the debit resolution team. Provided customer support in Order-To-Cash role providing sales support, product information, processing customer orders, preparing orders for overseas shipping, working with freight forwarders, generating pro forma and commercial invoices, providing export/product documentation as needed for Letters of Credit requirements and customs, ensuring appropriate FOB terms used, and working with carriers to resolve any shipping issues (delays, shortages, lost shipments).In addition, met with customers to strengthen customer relationships. Provided several sales reports, account status reports and worked very closely with field sales team to ensure highest level of customer service. Also, created several process and procedure manuals for SOX and GSA audit requirements.

Manager of all billing and credit related activities for all customers; including processing billing and reviewing shipping documents to ensure invoice accuracy, daily deposit reporting, handling all accounts receivable functions, posting all customer payments, running credit analysis reports establishing and maintaining all credit lines. I also became a certified ISO 9001 auditor.

Glendale Heights, Il

Primary responsibilities included heavy customer interaction, analyzing new credit applications, monitoring client payments, maintaining UCC's for leased equipment, maintaining personal guarantees for accounts as needed, account reconciliation for national accounts, restaurants and schools. Assisted with posting payments, researching account discrepancies, ensuring highest level of customer service provided while protecting company's assets.