MANAGEMENT:– Supervised business operations for Ketchum Digital including: hiring and growing staff, financial management, workload management, and process improvement initiatives– Supervised business operations across North America– Lead creative team of 12 in-house designers in New York, DC, Chicago, Raleigh, Los Angeles,San Francisco and a dedicated team of freelance designers, writers, illustrators and printers– Managed 25+ projects daily in addition to 5-7 new business development projects weekly– Collaborated with the account managers to develop and maintain client relationships– Lead creative in new business development including scheduling and budgets– Managed creative team resources in order to evaluate the best possible team for client assignments– Increased margins yearly by adjusting billable rate and incremental new business to increase revenueCREATIVE & DESIGN– Lead creative team of 7 in-house designers in New York– Lead creative in client project development including branding, corporate identity and digital marketingcollateral, multimedia presentations and packaging development– Responsible for creative solutions from brief building with clients to delivery– Concept development, art direction, design and production– Initial project brainstorm: Strategy and development for all studio projects– Maintain and ensure usefulness, usability, consistence and brand relevance– Keep current trend, culture and technology functionality– Present finalized ideas and design concepts to clients, acct managers and executives– Developed project and production processes and project organization protocol– Built relationships with vendors nationwide to ensure proper deadline and productionrequirements were met– Liaison between account management, creative, production and studio teams providingaccurate client updates on deliverables