Bohlayer (Man-Corporate) Email & Phone Number

Atlanta, Georgia, United States

• Work with various Business users within the company, external clients, and vendors, to write Business requirements and process procedures.
• Meet with Business stakeholders and clients to discuss client requests and programming options.
• Hold status meetings with Development teams and Quality Assurance to review product design options and test results, and schedule implementation.
• Use Rally to create User Stories and track progress, and use Agile processes and Stand Up meetings.

Atlanta, Georgia, United States

• Collaborated with Cox Home Security vendors and Support Managers to document operational procedures, escalations, ticket handling, and all activities to be handled by each Tier and Field Support teams.
• Met with Business groups to document Business case scenarios, and Business and Functional Requirements for development of the Cox Business Customer Web application.

Atlanta Georgia

• Created Project Schedules to include all SDLC tasks thru implementation, and follow-up to keep departments on task. Performed both PM and BA roles on multiple projects simultaneously.
• Strategized with Business groups to document Business Requirements and processes, for development of Customer Web portal, Retail Order Management and Inventory, Billing, Rating, and Optical applications.
• Worked with UI staff to design screens and functionality.
• Reviewed, requested changes, and approved Design requirements received from Development Departments.
• Wrote requirements to build and implement a new HR application used within AT&T.
• Created new templates for Marketing to mass update customer data on the AT&T Billing system with Dealer Codes and Retail codes, single rate plans, group rate plans, credit class codes, etc.