Bohlayer (Man-Corporate) Email & Phone Number

Atlanta, Georgia, United States

• Work with various Business users within the company, external clients, and vendors, to write Business requirements and process procedures.• Meet with Business stakeholders and clients to discuss client requests and programming options. • Hold status meetings with Development teams and Quality Assurance to review product design options and test results, and schedule implementation.• Use Rally to create User Stories and track progress, and use Agile processes and Stand Up meetings.

Atlanta, Georgia, United States

• Collaborated with Cox Home Security vendors and Support Managers to document operational procedures, escalations, ticket handling, and all activities to be handled by each Tier and Field Support teams.• Met with Business groups to document Business case scenarios, and Business and Functional Requirements for development of the Cox Business Customer Web application.

Atlanta Georgia

• Created Project Schedules to include all SDLC tasks thru implementation, and follow-up to keep departments on task. Performed both PM and BA roles on multiple projects simultaneously. • Strategized with Business groups to document Business Requirements and processes, for development of Customer Web portal, Retail Order Management and Inventory, Billing, Rating, and Optical applications.• Worked with UI staff to design screens and functionality.• Reviewed, requested changes, and approved Design requirements received from Development Departments.• Wrote requirements to build and implement a new HR application used within AT&T. • Created new templates for Marketing to mass update customer data on the AT&T Billing system with Dealer Codes and Retail codes, single rate plans, group rate plans, credit class codes, etc.• Wrote Functional Requirements, Screen Mocks, Data Mapping, and Use Cases used by Development for coding, and QA for testing purposes.• Assigned and managed defects using Webtrax, and created Code Change Requests.