Responsible for managing a portfolio of distressed mortgage loans in foreclosure from “Cradle to Grave.” Ensured loans are in compliance with all state foreclosure laws and investor and company guidelines.Assigned, monitored and controlled activities being performed by foreclosure attorneys and vendors on company’sbehalf.Conducted complete and timely reviews of all foreclosure queue’s daily to ensure timelines were being met and there is nothing impeding sale.Prepared and executed all affidavits required for foreclosure sale Reviewed loan holds and reprojections daily.Prepared bidding instructions for foreclosure sale. Followed up on post sale accounts that had confirmation or redemption periods and updated MSP accordingly to move to REO.Worked with Loss Mit and BK teams to ensure there was no pending activity to stop the sale. Prepared payoff quotes and judgment figures as requested. Ordered and reviewed BPO’s to complete foreclosure Bids. Identified loans with outstanding liens or other encumbrances that could affect the sale and worked with properdepartments to resolve. Reviewed and approved attorney fee requests as needed. Monitored and corrected Exception reports daily and updated MSP.Ensured NOI’s uploaded to LPS were compliant with state laws and guidelines and that all documents were uploaded in a timely mannerResponsible for reviewing and completing Restart requests for the foreclosure team. QC’d Day before Sale checks daily for the team to ensure all checklists were completed for next day sale. Trained new hires on Pennymac processes and portfolio management.

Responsible for contacting borrowers who may be eligible for mortgage assistance through the Fannie Mae mortgage help centers. Job function included: Contacting borrowers from various servicers to offer the opportunity to apply for mortgage solutions directly through Fannie Mae. Meet or exceed monthly and daily goal of 85 outbound calls and 4 appts per day. Met and exceeded monthly goal which included Number of outbound call attemptsNumber of appointments keptAccuracy of file transfers to MHCsTalk timeCompliance and script accuracy.Customer serviceRecognition:Received 2 Fannie Mae All in Awards for outstanding performance in the department and collaboration on a special project for Pioneer Credit. Top performer in the department consecutively. Member of the 100+ club for specialists who exceeded 100 or more monthly appointments. Was asked to give input at team meetings regarding Best Practices.

Responsible for the day to day activities involved in servicing mortgage accounts associated with loans that are in the foreclosure process and ensuring they are in compliance with all state and deferral laws and investors, insurers, agencies, and company guidelines.

Responsible for an individual queue of English and Spanish mortgage accounts ranging from 400-1,200 accounts to pursue debt recovery/collection through payment plans and settlement negotiations to bring homeowner's account to a zero balance. Consulted with homeowners via inbound and outbound calls on the status of their seriously past due mortgage loan debt.Negotiated short sales on behalf of clients to ensure client receives maximum payoff possible. In addition to negotiating and submitting proposals to clients for payoff's, lien releases and settlements on accounts. Obtain and organize documentation from Realtor, Attorneys and authorized third partiesMaintained working knowledge of investor requirements and ensure those requirements are met.Abide by Fair Debt Collection Practices guidelines and regulations.