Dawn Carrion Email & Phone Number

Reading, Pennsylvania, United States

King Of Prussia, Pennsylvania

Responsible for the day to day operations of a 106 office community with over 100 Virtual Offices and 3 meeting spaces. Offer sales support, lead tours when needed, close deals and gain referrals at any opportunity. Mentor and motivate a small onsite team. Create a great work environment to ensure the satisfaction and retention of my team and our customers. Always be thinking ahead, review billing before billing dates, constant communication with all customers, walking the space regularly to prevent any outstanding maintenance issues or concerns. Host memorable and productive networking and community building events.

King Of Prussia, Pennsylvania

Key player in driving Quench’s continued growth in Los Angeles market. Generated sales from a combination of inbound leads, outbound prospecting and team selling arrangements. Retained current customers, contract extensions/renewals, harvesting of add on business from existing customers. Set appointments and scouting future business for field based partner. Handling customer satisfaction and services issues as needed. Submitted weekly reports and forecasts based on anticipated business and needs

Responsible for over 1200 square feet of function space and 119 guest rooms and suites. Developed new business from competition, internet prospecting, cold calling, industry events and community activities. Attend trade shows, bridal shows and travel events to promote all hotels within Infinity Hotel Group. Maintained current accounts as well as attracted back lost business with professionalism, integrity and satisfaction. Completed yearly Marketing Plans and gathering of historical data and set goals and actions plans to meet these goals. Active member with Tri County Chamber and Pottstown Borough Improvement District.

Responsible for over 2000 square feet of function space and 167 guest rooms and suites. Developed new business from competition, internet prospecting, cold calling, industry events and community activities. Qualified leads, assessed needs for clients or groups best options. Attracted and retained existing accounts by building a reputation of integrity and accountability. Completed yearly Marketing Plans and gathering of historical data and set goals and actions plans to meet these goals. Entertained and maintained close relations with major accounts, tourism and business associations and community leaders to develop rapport and repeat business and leads. Attended tradeshows for ABA, NTA, OMCA and Heartland. Started the Select Service Hotel DOS Group ­ meeting once a month to build a strong referral group within the limited service hotel market.

Developed relationships with key and new accounts. Met and exceeded sales call and revenue goals. Generated leads by identifying, contacting and servicing competitions key accounts, also assertive cold calling and multi channel strategies. Propelled market share by pushing the market penetrations index to exceed 110% as reported by Smith Travel. Assisted Director of Revenue in strategic planning of budgets and programs including advertising, public relations, database and direct marketing, sales promotions and collateral development and budgeting.

Responsible for interviewing, hiring, training, mentoring team members and leaders. Planning, assigning and directing work, appraising performance and rewarding and disciplining. Developed annual hotel budget and marketing plan resulting in increased gross operating profits and streamlined operations and reduced expenses. Spearheaded the conversion from Intercontinental Hotels Group to Best Western International. Organized the development of a new property management system and arranged for new distribution channel implementation and web design. Provided each guest with an exceptional stay and experience , which facilitated an increase in the ADR by 7%

Opened hotel and developed business accounts for hotel pre-opening as well as trained staff and help order and place supplies and guest room furnishings. Maintained operations of hotel to achieve profitability and efficiency while maintaining company standards and ensure guest satisfaction. Managed all sales and rate activity at property, including GDS, CRO and all outside efforts and functions. Met and exceeded revenue goals, developed new accounts. Assisted in labor standards and property level expense control.

Coordinator all file and trace systems in sales office. Assisted DOS and Corporate Sales Manager in sales calls and efforts Attended sales blitz's and mission Executed all BEO's and inspected all meeting rooms to insure proper setup. Communicated effectively with Front Office and Housekeeping for billing and setup processes.

Started at hotel as Front Desk clerk, diligently worked my way up within a short time. Executed all scheduling of front office team. Training and updating of all materials and processes. Participated in Manager on Duty schedule during busy events. Provided ultimate guest satisfaction and problem solving to ensure return business