Dawn Cassel
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Dawn Cassel Email & Phone Number

Improving efficiency and process through customer-focused strategies, data analysis, and relationship building at Yoh, A Day & Zimmermann Company
Location: Rolesville, North Carolina, United States 17 work roles 2 schools
1 work email found @yoh.com 8 phones found area 919, 914, and 708 LinkedIn matched
✓ Verified May 2026 4 data sources Profile completeness 100%

Contact Signals · 1 work email · 8 phones

Work email d****@yoh.com
Direct phone (919) ***-****
LinkedIn Profile matched
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Role
Improving efficiency and process through customer-focused strategies, data analysis, and relationship building
Location
Rolesville, North Carolina, United States
Company size

Who is Dawn Cassel? Overview

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Quick answer

Dawn Cassel is listed as Improving efficiency and process through customer-focused strategies, data analysis, and relationship building at Yoh, A Day & Zimmermann Company, a company with 1352 employees, based in Rolesville, North Carolina, United States. AeroLeads shows a work email signal at yoh.com, phone signal with area code 919, 914, 708, and a matched LinkedIn profile for Dawn Cassel.

Dawn Cassel previously worked as Director, Business Enablement at Yoh, A Day & Zimmermann Company and Co-Chair Women's Resource Group at Day & Zimmermann. Dawn Cassel studied at Clearwater Christian College.

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Email format at Yoh, A Day & Zimmermann Company

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{first}.{last}@yoh.com
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Profile bio

About Dawn Cassel

Demonstrated experience in managing teams with a high customer service orientation – both for internal and external customers. Experience in establishing a shared services center in a service oriented industry and demonstrated knowledge of business center practices. Experienced in creating clear direction for a new team, including establishing, managing and coaching a team to clear objectives and performance expectations. Strong influencing, consulting and negotiating skills to obtain desired results. Excellent written and oral communication skills, interpersonal skills and team building skills and experience in creating a work environment that values employees and encourages cooperation, open communication and teamwork across lines of business and service centers. Experienced in Zendesk, ServiceNow, Salesforce.com, SAP, and Oracle.

Listed skills include Facebook, Event Planning, Social Media, Time Management, and 28 others.

Current workplace

Dawn Cassel's current company

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Yoh, A Day & Zimmermann Company
Yoh, A Day & Zimmermann Company
Improving efficiency and process through customer-focused strategies, data analysis, and relationship building
philadelphia, pennsylvania, united states
Website
Employees
1352
AeroLeads page
17 roles

Dawn Cassel work experience

A career timeline built from the work history available for this profile.

Director, Business Enablement

Current

Rolesville, North Carolina, United States

Responsible for overseeing business process, operational support, technology innovation, and data insights across the Yoh lines of business. This includes strategic planning for new integrations, customer implementations, solutions design, change management, training, ongoing customer enhancements, and ensuring governance throughout program implementations.

Oct 2022 - Present

Manager, Customer Solutions

Rolesville, North Carolina, United States

Responsible for the operations, strategic development, technology innovation, and performance assurance for both Customer Integrations and Supplier Relations in support of all Enterprise Solutions organizations (MSP, RPO, and Strategic Accounts). Provide strategic and tactical oversight for the development and execution of customer supplier optimization.

Jul 2021 - Nov 2022

Manager, Customer Solutions

Rolesville, NC, United States

Responsible for the operations, strategic development, technology innovation, and performance assurance for both Customer Integrations and Supplier Relations in support of all Enterprise Solutions organizations (MSP, RPO, and Strategic Accounts). Provide strategic and tactical oversight for the development and execution of customer supplier optimization.

Nov 2019 - Jul 2021

Manager, Solutions Design

Raleigh-Durham, North Carolina Area

Coordinate activities related to new enterprise customer integrations, program expansions, or internal projects. Work with customers to drive project to completion while working with internal & external SME's to deliver on time with high customer satisfaction. Build project schedules, support requirements gathering, document solutions, keep projects within.

May 2018 - Nov 2019

Global Process Analyst, Order To Invoice

Raleigh-Durham, North Carolina Area

Empowered by the Global Process Owner to ensure the process is designed to achieve *what* it is expected to. Ensures that process delivers value and continuously improves.* Defines roles within process* Diagnoses process; identifies and prioritizes what needs to improve* Continuously improves process, ensuring ROI and maximizing productivity* Integrates.

Jun 2017 - Mar 2018

Sr Manager, Customer Service And Order Management

Raleigh-Durham, North Carolina Area

Manage the day-to-day performance of the Order-to-Invoice team while achieving organizational and departmental objectives. Provide continuous coaching and evaluation of the Order-to-Invoice team staff, while documenting and updating current processes and procedures and managing staff schedules to ensure accurate coverage during peak times. Point of contact.

Oct 2015 - Jun 2017

Manager, Customer Service And Order Management

Raleigh-Durham, North Carolina Area

Nov 2011 - Oct 2015

Manager, Customer Service Americas

Raleigh-Durham, North Carolina Area

Aug 2011 - Nov 2011

Supervisor, Customer Service Americas

* Manage Customer Service Department for the Americas, as well as improving the current system and processes for Customer Service. * Responsible for hiring and retaining high quality multilingual talent for the team in Raleigh, NC. * Ensure monthly productivity and quality metrics are achieved * Manage all levels and aspects of Customer Service.

Jun 2010 - Aug 2011

Process Coordinator, Am600 Project

Sourceright Solutions, Contract At Cisco Systems

Serve as AM600 Staffing Process Point for one or more Cisco geographic and/or business segments in the following ways:* Assure that all resumes collected are properly entered into ATS* Assure resumes track to relevant requisitions* Assist Recruiters as needed in submitting candidate interview requests* Assist with reporting on candidate activity by.

May 2010 - Jun 2010

Customer Care Manager

Provides guidance and daily supervision to a team of Customer Care Coordinators and Specialists. Accountable for the execution of transactional and problem resolution services for the contractors, business center staff, and clients. Provides supervision and resolution of specific services including payroll issues resolution, SAP data entry, time entry, SAP.

Oct 2005 - Dec 2009

Executive Assistant/Office Manager

Akela Capital

All executive assistant functions including clerical, scheduling, and task management for company PresidentCoordinate daily staff lunches from various vendors, support company compliance program, maintain office supplies, edit sales presentations, reception and general administrative duties

Nov 2004 - Oct 2005

Regional Resource Representative

Yoh

Responsible for accounts receivable report for entire region. Process accounts payables for Raleigh office. Provide period-end activity reports to regional office. Enter and transmit payroll data to Accounting department. Evaluate payroll problems and requests. Handle daily flow of time tickets. Process all paperwork associated with the employment of an.

Aug 1998 - Nov 2004

Credit Manager

Train new Credit Managers at other branches within the region. Manage all credit accounts for the Raleigh office. Operate all accounts payables and receivables. Responsible for general ledger accounts for Raleigh office. Control office cash box and responsible for daily bank deposits. Produce monthly account reconciliations. Handle personnel paperwork for.

Apr 1994 - Aug 1998

Senior Teller

Vault Teller/ATM Teller. Collected on worthless checks. Back-up Customer Service Representative. Assisted with training of new personnel.

Aug 1991 - Apr 1994

Customer Service Representative - Major Accounts

Sears Business Systems

Supervised all west coast major accounts to insure order accuracy and confirm order shipping schedules. Responsible for following backorders and keeping customers informed of order status.

Jan 1991 - Aug 1991
Team & coworkers

Colleagues at Yoh, A Day & Zimmermann Company

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2 education records

Dawn Cassel education

FAQ

Frequently asked questions about Dawn Cassel

Quick answers generated from the profile data available on this page.

What company does Dawn Cassel work for?

Dawn Cassel works for Yoh, A Day & Zimmermann Company.

What is Dawn Cassel's role at Yoh, A Day & Zimmermann Company?

Dawn Cassel is listed as Improving efficiency and process through customer-focused strategies, data analysis, and relationship building at Yoh, A Day & Zimmermann Company.

What is Dawn Cassel's email address?

AeroLeads has found 1 work email signal at @yoh.com for Dawn Cassel at Yoh, A Day & Zimmermann Company.

What is Dawn Cassel's phone number?

AeroLeads has found 8 phone signal(s) with area code 919, 914, 708 for Dawn Cassel at Yoh, A Day & Zimmermann Company.

Where is Dawn Cassel based?

Dawn Cassel is based in Rolesville, North Carolina, United States while working with Yoh, A Day & Zimmermann Company.

What companies has Dawn Cassel worked for?

Dawn Cassel has worked for Yoh, A Day & Zimmermann Company, Day & Zimmermann, Dzconnex, Red Hat, and Sourceright Solutions, Contract At Cisco Systems.

Who are Dawn Cassel's colleagues at Yoh, A Day & Zimmermann Company?

Dawn Cassel's colleagues at Yoh, A Day & Zimmermann Company include Yuris Arias, Julio Martinez, Suneel Kumar, Hannah Hoch, and Vienna Nigro.

How can I contact Dawn Cassel?

You can use AeroLeads to view verified contact signals for Dawn Cassel at Yoh, A Day & Zimmermann Company, including work email, phone, and LinkedIn data when available.

What schools did Dawn Cassel attend?

Dawn Cassel studied at Clearwater Christian College.

What skills is Dawn Cassel known for?

Dawn Cassel is listed with skills including Facebook, Event Planning, Social Media, Time Management, Management, Customer Service, Budgets, and Administrative Assistance.

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