Demonstrated experience in managing teams with a high customer service orientation – both for internal and external customers. Experience in establishing a shared services center in a service oriented industry and demonstrated knowledge of business center practices. Experienced in creating clear direction for a new team, including establishing, managing and coaching a team to clear objectives and performance expectations. Strong influencing, consulting and negotiating skills to obtain desired results. Excellent written and oral communication skills, interpersonal skills and team building skills and experience in creating a work environment that values employees and encourages cooperation, open communication and teamwork across lines of business and service centers. Experienced in Zendesk, ServiceNow, Salesforce.com, SAP, and Oracle.
Listed skills include Facebook, Event Planning, Social Media, Time Management, and 28 others.