Dawn Cochran Email & Phone Number

Lexington, Sc, Us

Ashburn, Virginia, Us

Ashburn, Virginia, Us

Ashburn, Virginia, Us

Responsible for our North American P&C Carrier Delivery accounts for Policy, Claims, Billing and Reinsurance. Manages a team over over 400 employees located throughout the globe that service over 350 companies and generate over $100M in revenue with an AOP of over 60%. Maintains close executive relationships with existing customer base, as well as assists in the pursuits of new engagements and clients. Detailed experience with budgeting, forecasting, P&L oversight, as well as program management of large complex implementations. Extensive knowledge of P&C Insurance and the technologies needed to support this business

Ashburn, Virginia, Us

Business Owner for POINT IN and Series 2 and PB360 Delivery

Global, Us

Responsible for implementation of best of breed testing methodologies and practices throughout CSC's Global Insurance Software and Solutions Group.

Global, Us

Executive manager of technology support functions for Property and Casualty Insurance vertical, including configuration management, usability and A.V. support. Serve as Executive Sponsor of P&C strategic initiatives for UX, Configuration and Quality. Define our strategic Solution Road maps for P&C. Work to implement SaaS offerings throughout the Business. Selected Accomplishments:*Formed a small team to create a new UX prototype, which was shown at our 2011 Customer conference. Reaction was overwhelming and as a result P&C defined this as one of the top 6 strategic initiatives for 2012. Has now been released to our customer base.*Responsible for the introduction of a new product configuration engine in our vertical. Responsible for completion of initial proof of concept, as well as the continuing roll out.*Technical Champion of our P&C Quality Initiative. Responsible for the definition and procurement of tool sets to facilitate quality within the organization, such as HP Quality Center. Also responsible for review of current SDLC processes to determine areas of criticality, remediation steps and roll out of refined processes such as Continuous Integration, requirements visualization and automated process handling.*Participant within our Claims Strategy Team, which rationalized three separate Products into one solution. Facilitated the Policy Rationalization Team, which rationalized two Products down to one.

Global, Us

Managed technology support functions for Property and Casualty Insurance vertical, overseeing a $5.7M budget and 42-member multinational team. Responsible for operations of performance lab, configuration management support, customer support, usability and audiovisual support organizations. Utilized process re-engineering and resource re-tooling to increase team output under tight deadlines, allowing our department to be under budget each of our fiscal years. Selected Accomplishments:*Developed and launched WikonnecT, the first social networking tool specifically for the Insurance industry, with a six-week time frame from start to live. Led team that customized solution for user base, including coordinating multiple vendors. Manage technical support and enhancement of this solution. *Managed WikonnecT Mobile, propagating WikonnecT solution to mobile devices. Introduced PUSH notifications of wall posts to user’s Blackberry devices. Created a resident JAVA Blackberry application that resides in RIM’s Blackberry World. *Directed AV staff in upgrade of video conferencing systems. Quadrupled video conferencing capacity within P&C organization.

Global, Us

Provided critical customer relationship management, direction of product roll out, release planning and issue assignment. Well versed in software development life cycle, program management, quality assurance best practices, software testing methodologies and insurance company operations. Exposed to various programming languages. Selected Accomplishments:*Helped create Continuous Delivery Release process. Reviewed current SDLC, then re-engineered and documented the process since implemented.*ALFA Insurance’s onsite customer liaison, managing resolution of critical rating issues to allow customer to go live. *Responsible for S3+’s Year 2000 Testing and certification process. Provided required legal documentation for Y2K certification.*Served as Release Manager for multiple Product releases. Established release checklists and processes still in use today.