Dawn C Simmons (Khan) Email & Phone Number

Chicago, Il, Us

Broomfield, Colorado, Us

Senior Business Consultant responsible for Digital Business Transformation, building strong client relationships, understanding their business needs, and providing expert ServiceNow and Business Best Practice guidance. Analyze and optimize client processes, design and implement solutions, offer training and knowledge transfer, and maintain comprehensive documentation. Continuous learning and staying updated on technology trends are essential to a thriving ServiceNow Business Community and World Class Pure Play Leader such as Thirdera.

Edison, New Jersey, Us

Senior IT Principal Consultant providing information technology solutions, digital transformation, application, product engineering, business intelligence, infrastructure services and solutions for banking, financial services, insurance, healthcare, life sciences, retail, travel and logistics business sectors.

St. Charles, Illinois, Us

JIT Engagement Manager for California government client. responsible for overseeing client engagements, acting as the primary liaison between the client and the project team. Manage project scope, resources, budgets, and timelines to ensure successful execution. Focus on maintaining strong client relationships, resolving issues, and evaluating project performance for project success with continuous improvement.

St. Charles, Illinois, Us

St. Charles, Illinois, Us

Thirdera Business Process Consultant for The Broad Harvard, MIT: ITSM Incident Management Reboot and ITAM/SAM, CMDB, Knowledge Projects. Business Analyst for PPM, ITFM, Idea, Demand Management. Trainer for Incident, Knowledge CSI, Service Catalog, Request Management, CMDB, SAM, ServiceDesk Enablement.

St. Charles, Illinois, Us

BPC Senior Consultant for ServiceNow HR Service Delivery (HRSD) platform to optimize client HR operations and help them drive business results. Lead Agile approach, ServiceNow HRSD projects and work-streams through process bridging business and functional discovery, design, build, test, and deployment activities. Providing hands-on leadership and Project Management to ensure deadlines are on time, with accurate deliverables. Working with a team of both functional and technical consultants through requirements gathering and sprint design sessions for the ServiceNow HRSD application. Working with stakeholders to document baseline, current state HR Service Delivery operations. Developing focus of Minimum Viable Product points of value to deliver HR Service Transformation.

St. Charles, Illinois, Us

Business Analyst for healthcare Servicenow platform release planning using Microfocus ALM in portal, ITSM, predictive intelligence, HRSD, HR language translation, Barista, Artificial intelligence. Creation of an Organizational Change Management (OCM) Methodology and Toolset developed with the PMO to deliver OCM services that share a path to best practices and enable client success.

Chicago IT Service Management Forum ITSMF is a best practices organization dedicated to elevating digital transformation and Service Management Innovation. Connect with us if you are interested in participating, hosting, or sponsoring future events that contribute to our vibrant community of Service Management professionals- worldwide, or locally, here in the Windy City! Join us on LinkedIn at: https://www.linkedin.com/groups/14150474/ and on IT Service Management Forum USA at: https://www.itsmfusa.org/members/member_engagement/groups.aspx?id=87642

Raleigh, North Carolina, Us

Senior ITSM Consultant for Cepheid headquartered in Silicon Valley, leading ITSM Tool and Process Strategy. Analyzed Capabilities of ServiceNow and Fresh Works, Fresh Service ITSM Capabilities and Cost. Structured an ITSM Center of Excellence with tracks for ITSM Disciplines. Performed Enterprise Business Unit Analysis of added business units wanting to engage digital transformation project investments. Provided Process and Tool approach for advancing the IT Change Management Process.

Founder of the Coronavirus Center of Excellence - covid19coe.com COVID-19 COE Covid-19 Center of Excellence (COE) is dedicated to providing a central solution for sharing symptom references, home monitoring devices, news, innovation and trusted best practices towards discovering solutions for prevention, management, and long term treatment options for Coronavirus.

Menlo Park, Ca, Us

Short ITSM Process consulting and agile scrum planning for Prospect Medical Group. Lead process improvement strategies for Support, Request Management, Onboarding. Created go live training process for new help desk solution. Managed ServiceNow Development Scrum and go live release communications.

Program Manager of ServiceNow and Automate Pro Test project for Thermofisher. Translated Manual ServiceNow platform test scripts to developer-oriented tests for AutomatePro oriented optimization. Wrote tests for ServiceDesk, Request, Incident Change, Problem and outlined approach for SecOps.

Tracy, California, Us

Global IT Implementation, Covid-19 Major Incident Management, Business Process Improvement Engineer for Information Security, Healthcare. + $30M+ IT Project Savings. Experienced in Venture Capital Startups & established Global Fortune 500 Companies. Effective Cyber Fraud Prevention Management, Change Management, Service Management, Business Transformation leader.

San Mateo, California, Us

I.T. Solutions is a strategic implementation partner some of the top information technology product companies tp a variety of verticals, and locations. I.T. Solutions service offerings include:- Roadmap Architecture Assessment - Develop Cloud Adoption and Migration Strategy Development- Systems Implementation and Lifecycle Management- Project Management & Business Analysis as a Service- Financial Compliance Assessment and Remediation ServicesWe value Integrity, Quality and Ease of doing business. Sr. Project Managers lead multiple projects from inception through completion, while adhering to project scope, schedule, quality and budget People, Process, Technology solutions emerge with a collaborative way. Prepare project team and steering committee materials related to their assigned projects and ensure project work complies with established practices, policies, and processesProject issues and risks must be identified and tracked and plans to resolve these issues must be developed and solutions executed Deliverables: Develops and manages project budgets for solution delivery Leads RFP/RFI process with effective selection of delivery and solutions partnershipDevelops and actively resources, schedule and budget management to meet deliverables. Actively project execution and deliverable s qualityOversees all project phase coordination with stakeholders, business sponsors, vendors, and ITEnsures organizational change commitments with compliance to standards and methodologies with continuous process improvement. Proactively leads and executes project risk management and mitigation. Orchestrates activities across all internal and external constituents to lead change effectively and escalate and manage delivery challenges

Tracy, California, Us

B2B eCommerce communications website, seo and graphic services from my team at soinnovatesolutions.com. To help our network prepare for Black Friday with Covid in effect.https://goo.gl/maps/WASQ4UbVrQSDh3FK9

Technical Project Management | ServiceNow Implementation | ITSM Process | ITIL Continuous Process Improvement | Business Process Mapping | Operational Excellence

President (since 2019 itSMF San Francisco Bay LIG Local Interest Group of Information Technology Service Management Forum (itSMF USA). • Won 2017 Upstart Community of the Year - hosting CISO Cybersecurity Panel, Digital Transformation, Service Improvement, Automation, AI (Artificial Intelligence), IOT (Internet of Things) and Machine Learning. • Won 2nd in 2017 White Paper Competition on IT Service Management with Collaboration.San Francisco Bay Area LIG (Local Interest Group)http://itsmfsfo.blogspot.com/2018/10/itsmf-san-francisco-bay-area-is-proud.htmlitSMF San Francisco Bay LIG is an association of the Information Technology Service Management Forum (itSMF USA). http://itsmfusa.site-ym.com/members/group.aspx?id=87673Its purpose is to provide showcase the best of Silicon Valley Innovation, by connecting local Service Management professionals a forum to discuss the best of Service Management practices, network, collaborate, and share the latest advances in extending service management capabilities. Twitter : https://twitter.com/itsmf_usa_sfoYouTube Channel: https://www.youtube.com/channel/UCltNHcs8FSu4YNCwwi-A4MQ LinkedIn Group: https://www.linkedin.com/groups/7064063

Irvine, Ca, Us

Senior ITSM Process Manager for Client: Stater Bros Market ServiceNow and ITSM Process Optimization for $4.2B privately held grocery supermarket chain with 18,000 employees and 200+ stores located in Southern California. • Lead all agile efforts, project discovery, business analysis, project management and technical solution architecture, client relationships, business development, and resource management.• Optimized Cloud Implementation of IT Operations for Incident, Change, and Problem Management. Implemented Major Incident Management. Introduced light CMDB strategic approach for an agile capacity and deliverables reset for Covid -19 pandemic. Deliverables were focuses on Major Incident with light touch start on Change, Problem and Configuration Management over 90-day Implementation• Develop and Implement Major Incident Management Solution Design Services, Service Group Owners, a Transparent escalation, and communications command control. Create insight reports that provide clear industry standard metrics for Major Incident, Incident Management and Problem Management.

San Diego, Ca, Us

Cask is a Gold Services ServiceNow Partner who employ artisan engineers with a passion for design, employee experience, and innovation, leveraging that power to transform the way people work. IT, Information Security, HR and customer service, Casks focus is to deliver great experiences with the Now Platform to transform how work gets done.ServiceNow Cloud Technical Project Manager of HR, ITSM, GRC, ITOM, Service Portal, Knowledge Management Implementations. • Gilead Science Biotech (Bay Area) IT Service Portal UI/UX oriented Projects managing Agile development engagement with Request, Incident, and light Knowledge Management. • Guidewire Insurance (Bay Area) IT Service Management (ITIL) Service Portal UI/UX oriented Project with Agile Development engagement with Request, Incident, and light Configuration Management. • Tucson Electrical Power Government/Utilities (TEP) Tucson AZ- SCCM, HR Organizational Change Management and ITSM Management. • Genesys Call Center (Indianapolis IN) IT Security Operations, Governance Risk and Compliance

Tracy, California, Us

Business Process Manager for Software Client: Adobe Inc. Collaborate with Multinational Software Fraud Prevention Team to document Investigation Process from identification and Investigation process analytics to identify and protect Enterprise and Customer Assets against constantly evolving Cyber Crime Threats. • eCommerce Cyber Fraud Consumer and Enterprise impacting fraud investigations for Account Takeover, Credit Card Testing, Customer Care, Discount Fraud, Financial Chargeback, Fraud Methods Marketing, Product Engineering Hacking, and Supply Chain/Serial Number theft and illegal distribution. • Developed software licensing expired account process for converting or managing expired software license consumers license ownership

itSMF San Francisco Bay LIG is an association of the Information Technology Service Management Forum (itSMF USA). http://itsmfusa.site-ym.com/members/group.aspx?id=87673Its purpose is to provide showcase the best of Silicon Valley Innovation, by connecting local Service Management professionals a forum to discuss the best of Service Management practices, network, collaborate, and share the latest advances in extending service management capabilities. Twitter : https://twitter.com/itsmf_usa_sfoYouTube Channel: https://www.youtube.com/channel/UCltNHcs8FSu4YNCwwi-A4MQ LinkedIn Group: https://www.linkedin.com/groups/7064063

itSMF San Francisco Bay LIG is an association of the Information Technology Service Management Forum (itSMF USA). http://itsmfusa.site-ym.com/members/group.aspx?id=87673Its purpose is to provide showcase the best of Silicon Valley Innovation, by connecting local Service Management professionals a forum to discuss the best of Service Management practices, network, collaborate, and share the latest advances in extending service management capabilities. Twitter : https://twitter.com/itsmf_usa_sfoYouTube Channel: https://www.youtube.com/channel/UCltNHcs8FSu4YNCwwi-A4MQ LinkedIn Group: https://www.linkedin.com/groups/7064063

Santa Clara, California, Us

ITSM Process and Change Manager for Enterprise Information Security and IT Change Management CAB. Developed Change, Problem, Incident Metrics in ServiceNow and Numerify. Implemented standard Change Management Process with Application, Big Data, Infrastructure and Security. • Partnered with IT, Information Security, Governance, and DevOps on Software Development Life Cycle Change Management Communications. • Assist Information Security with Government Compliance, penetration testing, and problem/incident process. With guidance from the process owner for each ITSM process and based upon identified ITSM best practices (ITIL v2011, ISO/20000 and COBITv5), responsible for identifying, developing and implementing improvements for both the change and problem management processes. Document these processes and relevant procedures to ensure consistent delivery, use and sustainability of these process as part of global standardization of operational and production support activities. Defined Enterprise Service Now Standard change to enable Low Risk High Volume change with 50 man hours efficiency for standard change types, with 96% success. Achieved strong levels of adoption and governance control compliance with Information Technology and Information Security through regular and direct involvement in change planning, deviations management, and CAB Audits. * Delivered Sarbanes Oxley Change Management Optimizations for Approvals & Standard Change. * Designed audits to improve implementation readiness and CAB review maturity* Automated CAB Approval and Scheduling utilities that were previously done manually.

San Francisco, Ca, Us

Client Network and Enterprise Security: Palo Alto Networks Business Analysis, design, test, and launch of Information Security and IT Global Enterprise Standard Change and Change Advisory Board. Framed IT Knowledge, Communications, Problem and Incident Road Map planning for implementation transition to ServiceNow. Working as part of the IT Service Management Office (SMO),responsible for managing the day-to-day activities of the Change Management and the Problem Manager processes and overseeing the Global standardization of these processes for Information Technology And Information Security Business units. With guidance from the process owner for each ITSM process and based upon identified ITSM best practices (ITIL v2011, ISO/20000 and COBITv5), the process manager will also be responsible for identifying, developing and implementing improvements for both the change and problem management processes. The process manager will document these processes and relevant procedures to ensure consistent delivery, use and sustainability of these process as part of global standardization of operational and production support activities. This role will also participate and contribute to major incident resolution by giving in-person, hands-on support related to identifying possible causes of major production impact incidents as necessary. * 97% Improvement of Backlogged CR average to under 30 Days aging. * Eliminated 7 years backlog systemically managed in less than 22 days

Tampa, Fl, Us

Client: Cloud Compute/Virtualization VMware, Palo Alto, CA. Senior Program Manager with ITIL and ServiceNow Implementation technical assessment of ServiceNow service delivery tools. Assimilated several hundred end user surveys of diverse process fulfillers, service managers and owners’ global requirements, issues, and improvement feedback. In order to achieve a successful program delivery, the Program Manager will work with a wide array of cross-functional stakeholders as the solution to be delivered services HR, Finance and Real Estate/Facilities and other service organizations, as well as, IT services and ticketing. Coordination of the technical delivery of the solution will be through professional services organizations, both internal and possibly 3rd party, as well as the IT Enterprise Apps organization. The program is a key program in the evolution of the IT organization to a service-driven business partner, and, as such, requires the appropriate acumen to be part of the change team.

Fort Lauderdale, Fl, Us

Client: Healthcare: Stanford Hospitals and Clinics IT, Palo Alto, CA. Senior IT Business Process Analyst for Stanford Hospitals and Clinics IT Insourcing, and tool migration from BMC Remedy ITSM to ServiceNow • Partnered with CTO to develop Healthcare Service Transformation process governance for HITRUST, ITSM and Service Catalog integrity.ITIL Consultant, Senior Business Analyst: Process Documentation with Change Leaders to define roles, procedures and responsibilities for insourcing IT Asset and Major Incident Management. ITIL Process current and future state process documentation for changing service providers and tools from Remedy ITSM to ServiceNow. Documented CTO Service Catalog functional process governance for HITRUST Asset, Configuration, Change, Demand, Incident, Request, Service Catalog Management.

Philadelphia, Pa, Us

Client: Video Gaming: Sony PlayStation, San Mateo, CA. Senior Technical Program Manager. Business Analysis for Enterprise Information Security Architecture for Improved Customer Experience. Conducted workshops producing first IT Service Portfolio with identified technology governance, key capabilities, and process owners. Baseline adoption and engagement metrics, to improve Enterprise security architectural partnership with IT operational productivity. Defined Cloud, Enterprise and Big Data Portfolios to standardize current service offerings for deployment in a service catalog. Produced a Portfolio Engagement Toolkit to deliver business impact and risk assessment, to survey, discovery, competitive analysis collaboration with various internal teams in cloud computing, Information Security, Network Services, Data Center Environments, and Enterprise Business Intelligence Data. Senior Technical Business Program Manager for Sony PlayStation Security Architecture• Worked with Enterprise Information Security Executive staff to define produced Security governance, risk, and compliance capabilities matrix. to improve Enterprise Security architectural partnership with IT.

Atlanta, Ga, Us

ITIL Senior Process Manager for Global Genentech Biotech Organizational Change Management training requirements of ITSM processes compliance to HIPAA, HITRUST and GRC governance requirements • Scope ITIL Documentation and training for request, change, incident, major incident, problem, knowledge.

Hanover, Md, Us

Client: Video Gaming: Sony PlayStation San Mateo, CA. ITIL Practitioner Senior Consultant, Project required Expert skills in ITIL v3 oriented Service Design for delivery of Service Catalog Management (SCM) business analysis, strategy, from vision to release of Salesforce Service Catalog Solution, with detailed operational and technical process documentation to enable leadership effectiveness, adoption, and completeness KPIs ► Successful 3 month ITIL Engagement from assessment to implementation for SalesForce.com Service Catalog✪ Deliver Service Design & Service Catalog Management integration with IT procedures, policies, process, flowcharts, swim-lane diagrams, CSFs/KPIs, org charts, scorecards, service models, and documents. ✪ Engineered SalesForce assessment of IT Help Desk Ticketing Incident & Problem Management to Service Catalog “service” metrics optimization. ✪ Facilitate design workshops to solidify process definition, and create functional requirements✪ Produce leadership coaching, training and communications for continued best practices.

Chesterfield, Mo, Us

Client: Healthcare Provider: Kaiser Permanente Pleasanton, CA Senior Consultant Process Manager: Manage IT Disaster Recovery (DR) Processes, Project Planning, IT Solution Delivery Business Analysis consultant with Enterprise Change Management on IT Resiliency, & Business Continuity communication to evolve standards, with compliance to Healthcare Information Trust -Common Security Framework (CSF) policy, and procedures. Created workflows, conducted process audits, produced gap analysis, and functional Business Requirements to deliver an End to End Life Disaster Recovery Life Cycle for controlled change for how we create, access, store, exchange, and recover systems including sensitive and/or regulated data. Managed Executive Communications, KPIs, RAID, and Portfolio Engagement DashboardSenior Consultant Process Manager: Manage IT Disaster Recovery (DR) Processes, Project Planning, IT Solution Delivery Business Analysis consultant with Enterprise Change Management on IT Resiliency, & Business Continuity communication to evolve standards, with compliance to Healthcare Information Trust -Common Security Framework (CSF) policy, and procedures.• Created Roadmap and supporting governance process workflows, gap analysis, and functional Business Requirements to deliver an enterprise End to End Life Disaster Recovery Life Cycle for controlled change management to manage and recover systems including sensitive and/or regulated data. • Managed Executive Communications. Solicit Requirements and compliance via Business Portfolio Engagement Dashboard KPIs, and RAID.

Tokyo, Jp

Release Planning & Implementation Change Agent for Large Insurance IT industry: thorough knowledge of design, implementation, and implementation lifecycle, including configuring and optimizing business process controls. Managed agile project management including configuration items working with implementations involving Network Support, Data Center Environment, Application and Middleware Operations stakeholders in Software as a Service (Saas), Web and Cloud Based IT Infrastructure, Multiplatform JCL Data Migrations, J2EE, Platform Migration, Network and Support Tool Development Implementations using HP Service Manager and Lotus Notes for phase based Change, Incident and Configuration Management. ► Successful Cause Analysis Defect Resolution through Release Planning: Improved Webstore error processing to 99.99% success rate per 1.7 Million documents/day.Multiplatform Configuration Item Types: (Hardware/Host, Platform Migration, Web/Mid-Tier, Websphere, Product Models, J2EE, and Cisco / Unified Communications) implementation deployments beginning at test concluding with deployment production management, using Agile/Scrum/Waterfall methods for Release, Change, & Configuration Management. ✪ Change Management Compliance Documentation from Product Development Pre-implementation to Implementation workflows, including Document Test Planning and Exceptions for Nontraditional Testing requirements. ✪ Coordinate Change Requests, Problem and Incident Management, Task Tracking, Implementation Test Verification and Quality Checkout for Saas, Mainframe, Webhost, JCL and J2EE solutions.✪ Facilitation in leading scrum planning meetings, implementation reviews, organizational and planning✪ Change, Incident and Request Management used HP Service Manager, Sharepoint, & Lotus Notes.

Akron, Oh, Us

Founder of career outplacement and recruiting services. Leveraged social media to connect jobseekers to recruiters, contingent recruiting jobs/employment service. Lead Recruiting best practice discussions on sourcing, recruiting, social media search, recruiter tools. ► #1 most influential recruiter on Twitter (2009) ► Founder & Moderator of 45,000 Global Recruiting Professionals on LinkedIn. ✪ Hosted Recruiter Talk Radio Show. ✪ Founder & Moderator of Jobs n Career Success (Law of Attraction) Group on Facebook to unite Recruiters, Job Seekers, Resume Writers, and Career Coaches for Professional Development and Job leads:

Palo Alto, Ca, Us

Define business process solutions and articulate to stakeholders in large, company-wide, highly visible programs from vision to release for complex IT, organizational change, and Business Process Controls with global internal business stakeholders and outsource partners globally – in Asia, USA, Canada, and Europe. Managed Global RC Program Management Office team of program managers in Six Sigma, ITIL, and Change Acceptance Process improvement opportunities in programs, complex implementations and strategic initiatives. Managed opportunities to effectively mitigate risk and improve business performance and SLA improvements based upon process improvement, metrics and status reporting as well as a tactical view into daily people, process, and technology issues. Highlights: ✪ Global ITIL Service Delivery & Configuration Management training and communications. ► High velocity 60 day business alignment exercise reduced Data Center Load 20% ► $4M vendor support cost saved with less system capacity & reduced complexity ► Sarbanes-Oxley alignment with CoBIT and controls optimization ✪ Involved in ITIL Change Management, and Problem Management Reduction Processes.✪ Participated in large 2 year cross functional IT/HR 19K person workforce telecommuting effort. Successes included ► $64M/annual real estate costs; ► $20M savings in IT administration, ► $44M/year cumulative participant savings ($2,335/ savings per year per employee)✪ Product Manager for Service Delivery Development Application Suite lead Change Advisory Boards to translate customer experience into operational plans. Operate Incident, Problem, Configuration, and Availability processes and product release schedule. Work with Developers to construct User Acceptance Test, Support Acceptance and Roll-out of Requests for Enhancement to IT Metrics, CMDB, Problem and Ticket Management systems.

Palo Alto, Ca, Us

Business Analyst for complex program change management communications from initial requirements to final implementation. Program Manager using Six Sigma and Change Acceptance Process to manage change for IT Programs, Business Applications, Services, Processes that scale globally and meet enterprise security requirements. Effective change communications status reporting, and updates with stakeholders, executive management, operational maintenance, service managers, engineers, and suppliers (business analysts, Information Security, technical support, call center, infrastructure, network, phone, application and data center services). Highlights: ✪ Managed Business Process Integration of Internal and outsourced IT Problem Management through a centralized Help Desk. Seamless service experience across 3 systems ebonded for internal global follow the sun service delivery, from Asia, Europe, US, Canada or Mexico for internal or external outsourced service providers. ► Electronic Ticket Bonding solution resulted $600K reduced service management costs✪ CIO IT Performance Metrics Program: Delivered IT Service Metrics with standardized key elements of definition, data collection, and service management. ✪ Rapidly assimilate new technologies integrated into existing process analytic capabilities. Business analysis for buy versus strategy/technology, outsourcing, and service improvement.

Palo Alto, Ca, Us

Manager Help Desk (Resolution Center) identify and mitigate risks for Problem, Incident Management, OLAs, ServiceStandardization, and Metrics. Designed, Delivered and Implemented a Global Help Desk Support Readiness processes to standardize, and ensure operational readiness for the Business Processes, Metrics, and Global IT Ticket Management Standard.► Six Sigma Process Participant in IT and Human Resources collaborative New Hire Onboarding Process Identified delays in process that improved New Hire Onboarding Process Efficiencies by 35%, with productivity gains of $28M. ► Provided IT Program Management oversight to address serviceability standards for Early Adopter National Work from Home multi-divisional pilot program that would allow 43% or 17,000 Sun Employees to work from home. Set foundation for program that saved $71 million in2004 in reduced real estate costs. ✪ Product Manager for Service Delivery Development Application synthesized Business and IT Stakeholder requirements into vision, strategy and planning, product requirements definition and documentation, and product release schedule. Work with Developers to construct User Acceptance Test, Support Acceptance Implementation and Rollout of Requests for Enhancement to IT Metrics, CMDB, Problem and Ticket Management systems.

Palo Alto, Ca, Us

Executive Administrator for Corporate Marketing Research Group. Department analyzed Sun’s business competition, compiled with recommendations on opportunity intelligence, business drivers, competitive newsletters tracking hiring, production and key marketing. Supporting research for sales, product and marketing management in presentations from adhoc or canned intelligence from Gartner and Forrester research library ✪ Summarized industry drivers & trends. ✪ Produced ad hoc reports to support Sales and Marketing Efforts✪ Produced Senior Executive Management Competitive Newsletter ✪ Summarized Industry and Marketing Intelligence into a Competitive Trends Dashboard .

Served Denver Metro Help Desk Institute Board of Directors: Local and social network forum for sharing and leveraging on IT Service Delivery and Service Support develop and share best practices, organize speakers bureaus, and local Events Planning. Coordination of events that support presentation, training and methods development and evangelization of best practices for service industry support, tools, people, and process solutions:Served Denver Metro in various capacities including: ✪ President: Advocate Local Chapter success. With the Board, determines activities and events that contribute to membership value and Chapter growth.✪ Vice President of Programs: Organize meeting locations and coordinating industry expert speakers, networking events and Social Media communications. Managed a connectioned network of IT and Call Center Professionals for monthly speakers board and program presentations at Corporations around Denver Metro Area. HDI Global: ✪ HDI INTERNATIONAL CERTIFICATION STANDARDS GLOBALCOMMITTEE: 2003 -2004 Served on Global Committee reviewed and updated of the Help Desk Institute Global Support Center Job Certification Standards. http://www.thinkhdi.com/about/community-leaders/ics-committee.aspx

Lisboa - Amadora, Pt

Austin, Tx, Us

Marketing Administration, IT Technical and Sales Support for Desktop Video Conference Product. Managed Corporate Marketing and Sales Database and Client/OEM relations. ✪ Maintained Data Integrity Administration of Marketing Database library of presentations email marketing, and automated communications for Marketing, Sales, and VAR Channels. ✪ Successfully proposed Software Procurement Plan saving $20K in annual licensing costs for Sales and Marketing Application Licensing Costs. ✪ Delivered Customer Support for Cameo Desktop Videoconferencing Product.

Menlo Park, Ca, Us

Maintain and coordinate multiple calendars and schedules for 2 partners of a Silicon Valley High Tech Venture Capital firm. Coordinate meetings & conference calls.Support of informational databases Document production -- letters, emails, memos, presentations and reportsInterface with internal and external customers, staff and managementCreating, maintaining, archiving and retrieving departmental filesCreating and updating contacts via database system as necessaryAssisting with projects and other duties as needed

Us

General Administration, Board Presentations, Scheduling and SEC Document Creation during Corporate Merger from Syntex to Roche Pharmaceuticals.

General Marketing Administration. Organized strategic databases for Public Relations.

Cambridge, Cambridgeshire, Gb

Supported education, training, sales, and Marketing: ✪ Coordinated production of course materials and student information for Training Department. ✪ Managed filing Security Clearance Processes for Sales & Marketing Security Clearance staff. ✪ Organized Engineering Library training, books, & periodicals.

Business

Cis And Continued Ba Coursework

Fine/Studio Arts, General

Fine/Studio Arts, General