Dawn C Simmons (Khan) Email & Phone Number

Chicago, IL, US

Broomfield, Colorado, US

Senior Business Consultant responsible for Digital Business Transformation, building strong client relationships, understanding their business needs, and providing expert ServiceNow and Business Best Practice guidance. Analyze and optimize client processes, design and implement solutions, offer training and knowledge transfer, and maintain comprehensive.

Edison, New Jersey, US

Senior IT Principal Consultant providing information technology solutions, digital transformation, application, product engineering, business intelligence, infrastructure services and solutions for banking, financial services, insurance, healthcare, life sciences, retail, travel and logistics business sectors.

St. Charles, Illinois, US

JIT Engagement Manager for California government client. responsible for overseeing client engagements, acting as the primary liaison between the client and the project team. Manage project scope, resources, budgets, and timelines to ensure successful execution. Focus on maintaining strong client relationships, resolving issues, and evaluating project.

St. Charles, Illinois, US

St. Charles, Illinois, US

Thirdera Business Process Consultant for The Broad Harvard, MIT: ITSM Incident Management Reboot and ITAM/SAM, CMDB, Knowledge Projects. Business Analyst for PPM, ITFM, Idea, Demand Management. Trainer for Incident, Knowledge CSI, Service Catalog, Request Management, CMDB, SAM, ServiceDesk Enablement.

St. Charles, Illinois, US

BPC Senior Consultant for ServiceNow HR Service Delivery (HRSD) platform to optimize client HR operations and help them drive business results. Lead Agile approach, ServiceNow HRSD projects and work-streams through process bridging business and functional discovery, design, build, test, and deployment activities. Providing hands-on leadership and Project.

St. Charles, Illinois, US

Business Analyst for healthcare Servicenow platform release planning using Microfocus ALM in portal, ITSM, predictive intelligence, HRSD, HR language translation, Barista, Artificial intelligence. Creation of an Organizational Change Management (OCM) Methodology and Toolset developed with the PMO to deliver OCM services that share a path to best practices.

Chicago IT Service Management Forum ITSMF is a best practices organization dedicated to elevating digital transformation and Service Management Innovation. Connect with us if you are interested in participating, hosting, or sponsoring future events that contribute to our vibrant community of Service Management professionals- worldwide, or locally, here in.

Raleigh, North Carolina, US

Senior ITSM Consultant for Cepheid headquartered in Silicon Valley, leading ITSM Tool and Process Strategy. Analyzed Capabilities of ServiceNow and Fresh Works, Fresh Service ITSM Capabilities and Cost. Structured an ITSM Center of Excellence with tracks for ITSM Disciplines. Performed Enterprise Business Unit Analysis of added business units wanting to.

Founder of the Coronavirus Center of Excellence - covid19coe.com COVID-19 COE Covid-19 Center of Excellence (COE) is dedicated to providing a central solution for sharing symptom references, home monitoring devices, news, innovation and trusted best practices towards discovering solutions for prevention, management, and long term treatment options for.

Menlo Park, CA, US

Short ITSM Process consulting and agile scrum planning for Prospect Medical Group. Lead process improvement strategies for Support, Request Management, Onboarding. Created go live training process for new help desk solution. Managed ServiceNow Development Scrum and go live release communications.

Program Manager of ServiceNow and Automate Pro Test project for Thermofisher. Translated Manual ServiceNow platform test scripts to developer-oriented tests for AutomatePro oriented optimization. Wrote tests for ServiceDesk, Request, Incident Change, Problem and outlined approach for SecOps.

Tracy, California, US

Global IT Implementation, Covid-19 Major Incident Management, Business Process Improvement Engineer for Information Security, Healthcare. + $30M+ IT Project Savings. Experienced in Venture Capital Startups & established Global Fortune 500 Companies. Effective Cyber Fraud Prevention Management, Change Management, Service Management, Business Transformation.

San Mateo, California, US

I.T. Solutions is a strategic implementation partner some of the top information technology product companies tp a variety of verticals, and locations. I.T. Solutions service offerings include:- Roadmap Architecture Assessment - Develop Cloud Adoption and Migration Strategy Development- Systems Implementation and Lifecycle Management- Project Management &.

Tracy, California, US

B2B eCommerce communications website, seo and graphic services from my team at soinnovatesolutions.com. To help our network prepare for Black Friday with Covid in effect.https://goo.gl/maps/WASQ4UbVrQSDh3FK9

Technical Project Management | ServiceNow Implementation | ITSM Process | ITIL Continuous Process Improvement | Business Process Mapping | Operational Excellence

• President (since 2019 itSMF San Francisco Bay LIG Local Interest Group of Information Technology Service Management Forum (itSMF USA).
• Won 2017 Upstart Community of the Year - hosting CISO Cybersecurity Panel, Digital Transformation, Service Improvement, Automation, AI (Artificial Intelligence), IOT (Internet of Things) and Machine Learning.
• Won 2nd in 2017 White Paper Competition on IT Service Management with Collaboration.San Francisco Bay Area LIG (Local Interest Group)http://itsmfsfo.blogspot.com/2018/10/itsmf-san-francisco-bay-area-is-proud.htmlitSMF.

Irvine, CA, US

• Senior ITSM Process Manager for Client: Stater Bros Market ServiceNow and ITSM Process Optimization for $4.2B privately held grocery supermarket chain with 18,000 employees and 200+ stores located in Southern California.
• Lead all agile efforts, project discovery, business analysis, project management and technical solution architecture, client relationships, business development, and resource management.
• Optimized Cloud Implementation of IT Operations for Incident, Change, and Problem Management. Implemented Major Incident Management. Introduced light CMDB strategic approach for an agile capacity and deliverables reset.
• Develop and Implement Major Incident Management Solution Design Services, Service Group Owners, a Transparent escalation, and communications command control. Create insight reports that provide clear industry standard.

San Diego, CA, US

• Cask is a Gold Services ServiceNow Partner who employ artisan engineers with a passion for design, employee experience, and innovation, leveraging that power to transform the way people work. IT, Information Security.
• Gilead Science Biotech (Bay Area) IT Service Portal UI/UX oriented Projects managing Agile development engagement with Request, Incident, and light Knowledge Management.
• Guidewire Insurance (Bay Area) IT Service Management (ITIL) Service Portal UI/UX oriented Project with Agile Development engagement with Request, Incident, and light Configuration Management.
• Tucson Electrical Power Government/Utilities (TEP) Tucson AZ- SCCM, HR Organizational Change Management and ITSM Management.
• Genesys Call Center (Indianapolis IN) IT Security Operations, Governance Risk and Compliance

Tracy, California, US

• Business Process Manager for Software Client: Adobe Inc. Collaborate with Multinational Software Fraud Prevention Team to document Investigation Process from identification and Investigation process analytics to.
• eCommerce Cyber Fraud Consumer and Enterprise impacting fraud investigations for Account Takeover, Credit Card Testing, Customer Care, Discount Fraud, Financial Chargeback, Fraud Methods Marketing, Product Engineering.
• Developed software licensing expired account process for converting or managing expired software license consumers license ownership

itSMF San Francisco Bay LIG is an association of the Information Technology Service Management Forum (itSMF USA). http://itsmfusa.site-ym.com/members/group.aspx?id=87673Its purpose is to provide showcase the best of Silicon Valley Innovation, by connecting local Service Management professionals a forum to discuss the best of Service Management practices.

itSMF San Francisco Bay LIG is an association of the Information Technology Service Management Forum (itSMF USA). http://itsmfusa.site-ym.com/members/group.aspx?id=87673Its purpose is to provide showcase the best of Silicon Valley Innovation, by connecting local Service Management professionals a forum to discuss the best of Service Management practices.

Santa Clara, California, US

• ITSM Process and Change Manager for Enterprise Information Security and IT Change Management CAB. Developed Change, Problem, Incident Metrics in ServiceNow and Numerify. Implemented standard Change Management Process.
• Partnered with IT, Information Security, Governance, and DevOps on Software Development Life Cycle Change Management Communications.
• Assist Information Security with Government Compliance, penetration testing, and problem/incident process. With guidance from the process owner for each ITSM process and based upon identified ITSM best practices (ITIL.

San Francisco, CA, US

Client Network and Enterprise Security: Palo Alto Networks Business Analysis, design, test, and launch of Information Security and IT Global Enterprise Standard Change and Change Advisory Board. Framed IT Knowledge, Communications, Problem and Incident Road Map planning for implementation transition to ServiceNow. Working as part of the IT Service.

Tampa, FL, US

Client: Cloud Compute/Virtualization VMware, Palo Alto, CA. Senior Program Manager with ITIL and ServiceNow Implementation technical assessment of ServiceNow service delivery tools. Assimilated several hundred end user surveys of diverse process fulfillers, service managers and owners’ global requirements, issues, and improvement feedback. In order to.

Fort Lauderdale, FL, US

• Client: Healthcare: Stanford Hospitals and Clinics IT, Palo Alto, CA. Senior IT Business Process Analyst for Stanford Hospitals and Clinics IT Insourcing, and tool migration from BMC Remedy ITSM to ServiceNow
• Partnered with CTO to develop Healthcare Service Transformation process governance for HITRUST, ITSM and Service Catalog integrity.ITIL Consultant, Senior Business Analyst: Process Documentation with Change Leaders to.

Philadelphia, PA, US

• Client: Video Gaming: Sony PlayStation, San Mateo, CA. Senior Technical Program Manager. Business Analysis for Enterprise Information Security Architecture for Improved Customer Experience. Conducted workshops.
• Worked with Enterprise Information Security Executive staff to define produced Security governance, risk, and compliance capabilities matrix. to improve Enterprise Security architectural partnership with IT.

Atlanta, GA, US

• ITIL Senior Process Manager for Global Genentech Biotech Organizational Change Management training requirements of ITSM processes compliance to HIPAA, HITRUST and GRC governance requirements
• Scope ITIL Documentation and training for request, change, incident, major incident, problem, knowledge.

Hanover, MD, US

Client: Video Gaming: Sony PlayStation San Mateo, CA. ITIL Practitioner Senior Consultant, Project required Expert skills in ITIL v3 oriented Service Design for delivery of Service Catalog Management (SCM) business analysis, strategy, from vision to release of Salesforce Service Catalog Solution, with detailed operational and technical process.

Chesterfield, MO, US

• Client: Healthcare Provider: Kaiser Permanente Pleasanton, CA Senior Consultant Process Manager: Manage IT Disaster Recovery (DR) Processes, Project Planning, IT Solution Delivery Business Analysis consultant with.
• Created Roadmap and supporting governance process workflows, gap analysis, and functional Business Requirements to deliver an enterprise End to End Life Disaster Recovery Life Cycle for controlled change management to.
• Managed Executive Communications. Solicit Requirements and compliance via Business Portfolio Engagement Dashboard KPIs, and RAID.

Tokyo, JP

Release Planning & Implementation Change Agent for Large Insurance IT industry: thorough knowledge of design, implementation, and implementation lifecycle, including configuring and optimizing business process controls. Managed agile project management including configuration items working with implementations involving Network Support, Data Center.

Akron, OH, US

Founder of career outplacement and recruiting services. Leveraged social media to connect jobseekers to recruiters, contingent recruiting jobs/employment service. Lead Recruiting best practice discussions on sourcing, recruiting, social media search, recruiter tools. ► #1 most influential recruiter on Twitter (2009) ► Founder & Moderator of 45,000 Global.

Palo Alto, CA, US

Define business process solutions and articulate to stakeholders in large, company-wide, highly visible programs from vision to release for complex IT, organizational change, and Business Process Controls with global internal business stakeholders and outsource partners globally – in Asia, USA, Canada, and Europe. Managed Global RC Program Management.

Palo Alto, CA, US

Business Analyst for complex program change management communications from initial requirements to final implementation. Program Manager using Six Sigma and Change Acceptance Process to manage change for IT Programs, Business Applications, Services, Processes that scale globally and meet enterprise security requirements. Effective change communications.

Palo Alto, CA, US

Manager Help Desk (Resolution Center) identify and mitigate risks for Problem, Incident Management, OLAs, ServiceStandardization, and Metrics. Designed, Delivered and Implemented a Global Help Desk Support Readiness processes to standardize, and ensure operational readiness for the Business Processes, Metrics, and Global IT Ticket Management Standard.► Six.

Palo Alto, CA, US

Executive Administrator for Corporate Marketing Research Group. Department analyzed Sun’s business competition, compiled with recommendations on opportunity intelligence, business drivers, competitive newsletters tracking hiring, production and key marketing. Supporting research for sales, product and marketing management in presentations from adhoc or.

Served Denver Metro Help Desk Institute Board of Directors: Local and social network forum for sharing and leveraging on IT Service Delivery and Service Support develop and share best practices, organize speakers bureaus, and local Events Planning. Coordination of events that support presentation, training and methods development and evangelization of best.

Lisboa - Amadora, PT

Austin, TX, US

Marketing Administration, IT Technical and Sales Support for Desktop Video Conference Product. Managed Corporate Marketing and Sales Database and Client/OEM relations. ✪ Maintained Data Integrity Administration of Marketing Database library of presentations email marketing, and automated communications for Marketing, Sales, and VAR Channels. ✪ Successfully.

Menlo Park, CA, US

Maintain and coordinate multiple calendars and schedules for 2 partners of a Silicon Valley High Tech Venture Capital firm. Coordinate meetings & conference calls.Support of informational databases Document production -- letters, emails, memos, presentations and reportsInterface with internal and external customers, staff and managementCreating.

US

General Administration, Board Presentations, Scheduling and SEC Document Creation during Corporate Merger from Syntex to Roche Pharmaceuticals.

General Marketing Administration. Organized strategic databases for Public Relations.

Cambridge, Cambridgeshire, GB

Supported education, training, sales, and Marketing: ✪ Coordinated production of course materials and student information for Training Department. ✪ Managed filing Security Clearance Processes for Sales & Marketing Security Clearance staff. ✪ Organized Engineering Library training, books, & periodicals.

Business

Cis And Continued Ba Coursework

Fine/Studio Arts, General

Fine/Studio Arts, General